수출입공급망 사슬관리를 위한 한국 수출기업의 환경협력과 성과에 대한 학습역량의 영향

배희성(Hee-Sung Bae),이우영(Woo-Young Lee) 한국관세학회 2016 관세학회지 Vol.17 No.3

The aim of this research is to analyze the effect of learning capability on environmental collaboration and performance of Korean exporting firms. To achieve the aim, this research ascertained conceptual and operational definitions of the variables made by prior research and collected 219 data through a survey to sample firms extracted from a membership list of Korea International Trade Association. The analyses of the validity and reliability were performed by two steps: one was exploratory and confirmatory factor analyses concerned with validity of the data and the other was Cronbach’s alpha concerned with reliability of the data. The results are as follows. First, management of partners has a positive influence on environmental collaboration. If the firms manage supply chains to use information systems with partners, Korean exporting firms transmit and disseminate green knowledge to supply chain partners as well as inter-departments in a firms. Second, environmental collaboration has a positive influence on performance. If the firms perform internal collaboration and supplier collaboration to use high level of environmental knowledge, Korean exporting firms achieve effectiveness of firms to correspond to social expectations on environment.

국제물류기업의 고객서비스와 기업성과 간의 관계분석

배희성(Hee sung Bae),하명신(Myong shin Ha) 한국국제상학회 2017 國際商學 Vol.32 No.1

본 연구는 국제물류기업의 고객서비스, 고객성과 및 재무성과 간의 경로분석을 이행했다. 연구목적을 달성하기 위해 본 연구는 국제물류기업으로서 선사와 국제운송주선인에게 설문조사를 실시하였고 회수된 자료를 분석하였다. 분석결과는 다음과 같다. 첫째, 고객서비스는 고객성과에 긍정적인 영향을 미친다. 국제물류기업은 우수한 서비스를 보유하고 이를 화주에게 제공한다면 시장점유율을 높일 수 있고 고객확보율과 유지율의 개선이 가능하고 고객의 수익성을 높일 수 있다. 둘째, 고객성과는 재무성과에 긍정적인 영향을 미치는 것으로 확인되었다. 국제물류기업은 높은 수준의 시장점유율을 보유하고 있고 고객유지율 및 확보율이 높고 고객을 통한 높은 수익성을 가지고 있다면 매출액과 영업이익률 뿐만 아니라 총투자 수익률도 상승한다. Purpose : The objective of this research is to verify the relationship between customer service, customer performance and financial performance of international logistics firms. Research design, data, methodology : To achieve the above objective, this research analyzed the relationship between the above variables. 146 data was used in the analyses. The validity was tested by a confirmatory factor analysis, and the hypothesis was analyzed by structural equation modeling. Results : First, customer service has a positive influence on customer performance. Second, customer performance has a positive influence on financial performance. Conclusions : The implications are as follows. If international logistics firms have superior service and provide the service for shippers, they increase market share, improve the customer acquisition and maintenance and enhance profitability. If they have a high level of market share, maintain a high level of customer acquisition and maintenance and have a high level of profitability, they increase turnover, sales profitability and return on investment.

물류와 공급사슬관리에 대한 연구방법론

배희성(Hee sung Bae) 한국국제상학회 2016 國際商學 Vol.31 No.2

본 연구의 목적은 물류와 공급사슬관리의 연구에서 과학적 연구절차를 확인하고 과학적연구의 조건들을 제시하는 것이다. 본 연구는 다음과 같은 연구결과를 제시하고자 한다. 첫째, 과학은 연구자들이 관찰하고자 하는 것에 대해 객관적 방법을 통해 제공되는 기존의 사실이나 새로운 사실을 확인하는 것을 의미한다. 또한 과학적 입증은 그러한 사실에 대한 시스템적 절차를 통해 나타나는 지식을 의미한다. 둘째, 과학적 연구는 문헌연구나 연구자들에 의해 관찰된 변수들 간의 제안된 관계를 실증적으로 검증하는 절차를 의미한다. 셋째, 본 연구는 물류와 공급사슬관리에 대한 이론의 발견, 입증 및 적용과 관련한 연구프로세스를 제안하고 있다. Purpose : The purpose of this research is to ascertain a scientific research process and to suggest conditions of scientific research in the research of logistics and supply chain management (SCM). Research design, data, methodology : This research is concerned with the methodology for analyzing logistics and SCM and that is why this research analyzes prior research and suggests research methods. Results : First, science means ascertaining established facts or finding new facts as proving through objective methods on facts which researchers want to observe. Second, scientific research means a process to experientially test the proposed relationships between variables. Conclusions : The results are as follows. First, content validity can be verified by prior research, pilot test and verification of experts. Second, estimate and purification on data and construct validity should be tested. Third, the relationships between variables should be tested by various methods.

한국 해외직접투자기업의 공급사슬지향성의 수준에 따른 신뢰성과 품질 성과의 차이분석

배희성(Hee-Sung Bae),김은수(Eun-Soo Kim) 한국무역학회 2018 貿易學會誌 Vol.43 No.3

공급사슬에서 한국 수출기업의 기업 간 관계와 성과차이에 대한 연구

배희성 ( Hee Sung Bae ),이양기 ( Yang Kee Lee ) 한국해운물류학회(구 한국해운학회) 2015 해운물류연구 Vol.31 No.3

본 연구의 목적은 기업 간 관계에서 공급사슬협력수준들을 분류하고 이러한 수준들 간의 성과차이를 분석하는 것이다. 분석결과는 다음과 같다. 첫째, 공급사슬협력수준들은 내부협력, 공급자협력, 고객협력 및 공급사슬협력으로 분류된다. 이는 기업들의 현재의 공급사슬협력수준을 반영한다. 둘째, 표본기업들은 공급자협력에 가장 많이 포함되었다. 그 이유는 표본기업들이 중소기업을 많이 포함하고 있기 때문이다. 셋째, 공급사슬협력수준들 간의 비용성과와 서비스성과에서 차이를 보였다. 이는 기업들이 높은 성과를 달성하기 위해 공급사슬협력을 위한 전략적 선택을 해야 한다는 것을 반영한다. 넷째, 공분산분석의 결과는 공급사슬협력수준들 간의 비용성과의 차이가 서비스성과에 의해 영향을 받는 것으로 확인되었다. 이는 서비스성과와 비용성과 간의 차원을 설명한다. The aims of this research are to classify the levels of supply chain collaboration in the relationships between firms and to analyze gaps in performance among the levels. To achieve the aims, this research ascertained the theoretical relationships between the variables and developed conceptual and operational definitions of the variables through prior research. The questionnaire was sent to the members of Korean International Trade Association and 241 data were collected. The results of the analyses are as follows. First, the levels of supply chain collaboration are classified into internal collaboration, supplier collaboration, customer collaboration and supply chain collaboration. The result explains that they are mutual independent clusters. The result was analyzed on the basis of clear criteria and as a result, firms can attain internal collaboration, supplier collaboration, customer collaboration and supply chain collaboration in order. Second, there are the largest numbers of sample firms in supplier collaboration. This reflects the fact that the population is Korean exporting firms. The firms have the low level of involvement with importers because they are exporters rather than the high level of involvement such as foreign direct investment or joint venture. Therefore, they have the high level of collaboration with domestic suppliers rather than oversea importers. Third, there are gaps in cost performance and service performance among the levels of supply chain collaboration and in addition, the result of post hoc analysis explains the amount of performance improvement on the basis of the levels of supply chain collaboration. This reflects the fact that there are gaps in performance among the levels of supply chain collaboration. The result explains that if they want to achieve the high level of performance, they need to find their position in the levels from the viewpoint of strategic choice theory. As a result, they can attain the high level of performance when they move their position on the higher levels of supply chain collaboration on the basis of strategic decision-making. However, the result of post hoc analysis shows that customer collaboration has higher performance than supplier collaboration. The reason is that the sample firms were almost small and medium sized enterprises. In other words, the sample firms are a lack of competence to perform supplier collaboration and customer collaboration simultaneously and as a result, they focus their competence on customer collaboration, followed by high performance. From the viewpoint of the bargaining power of Porter(1980), the bargaining power of customers is higher than the bargaining power of suppliers and as a result, firms which focus on customer collaboration can achieve higher performance. Fourth, the result of analysis of covariance shows that gaps in cost performance among the levels of supply chain collaboration are affected by service performance. However, gaps in service performance are affected by the levels of supply chain collaboration. This means that the levels of supply chain collaboration are based on service performance, which is based on cost performance. This explains the dimensions of performance. Service performance is regarded as the precedent variable of cost performance in the dimension. In other words, from the viewpoint of strategic choice theory, when firms perform strategy, they can achieve service performance firstly, followed by cost performance finally. Therefore, when firms decide strategy, they should firstly consider service performance rather than cost performance.

국제물류서비스에서 공급자와 고객 간의 공급사슬협력 영향요인과 성과

배희성 ( Hee Sung Bae ),윤광운 ( Kwang Woon Yun ) 한국해운물류학회 (구 한국해운학회) 2009 해운물류연구 Vol.25 No.2

원본 선하증권과 상환하지 않는 컨테이너화물의 인도방식에 관한 연구

배희성(Hee Sung BAE),현동채(Dong Che HYUN),서민교(Min Kyo SEO) 한국무역상무학회 2016 貿易商務硏究 Vol.71 No.-

There are two aims of this research: one is to verify the role of bill of lading and the method of delivery for container goods and the other is to suggest alternativemethods for the crisis of bill of lading; that is, goods are arrived in ports but bill of lading is not arrived. The results of the analyses are as follows. First, delivery of container goods should be performed to exchange with bill of lading. Carriers should deliver goods to consignees to exchange with one among the number of issued bill of lading. In addition, when goods are delivered to consignees by the bill of lading, the other bill of lading is invalid. Second, there are several methods of delivery which are not exchanged with bill of lading such as letter of guarantee, surrender bill of lading, sea waybill, non-negotiable straight bill of lading and consignment of bill of lading to a captain. Delivery of container goods should be performed by exchanging bill of lading. In addition, there are two deliverymethods by letter of guarantee: one is illegal and the other is legal. If there is damage for a bonafide-fide holder of bill of lading, carriers should make compensation for the damage. These methods consist of the delivery of goodswhich is not exchangedwith bill of lading and there are two advantages of the methods; one is that consignees enjoy saving bonded warehouse fee and quick disposal after arriving goods and the other is that carriers immediately use vessels after unloading containers. However, themethods are based on utmost good faith between a seller and a buyer.

한국 수출기업의 환경협력 상호작용이 성과에 미치는 영향

배희성 ( Hee Sung Bae ),이우영 ( Woo Young Lee ),이양기 ( Yang Kee Lee ) 한국해운물류학회(구 한국해운학회) 2014 해운물류연구 Vol.30 No.4

본 연구의 목적은 한국 수출기업의 환경협력 상호작용이 환경성과, 운영성과 및 재무성과에 미치는 영향을 확인하는 것이다. 연구목적을 달성하기 위해 본 연구는 선행연구로부터 변수들 간의 관계를 확인하였고 수출업체에 설문조사를 실시하였다. 219개의 자료를 수집하여 분석에 사용하였다. 분석결과는 다음과 같다. 첫째, 환경과 관련한 높은 수준의 기능 간 협력은 공급사슬 전체로 확산되어 공급자와 고객 간 관계를 강화하고 이는 높은 수준의 환경성과로 연결된다. 둘째, 환경전략으로서 환경협력은 공급사슬 참여자들 간에 상호 연계되고 이에 따라 높은 공급사슬효율성으로 연결된다. 셋째, 환경성과와 운영성과는 기능단위성과로 볼 수 있고 재무성과는 기업단위 성과로 볼 수 있다. The aim of this research is to verify the interactive effect of environmental collaboration on environmental performance, operational performance and financial performance for green supply chain management. The results are as follows. First, the interactive effect of environmental collaboration enhances environmental performance. The high level of inter-functional collaboration concerned with environment can disseminate to whole supply chains and enhance the relationships with suppliers and customers, followed by the high level of environmental performance. Second, the interactive effect of environmental collaboration enhances operational performance. This means that environmental collaboration of Korean exporters can be connected with their supply chain participants and as a result, it is connected with high supply chain efficiency. Third, the relationship between the interactive effect of environmental collaboration and financial performance was not verified. However, environmental performance and operational performance have a positive influence on financial performance. Therefore, environmental performance and operational performance can be treated with functional level performance and financial performance can be shown as corporative level performance.

리눅스 보안 모듈을 이용한 모바일 장치 통제 시스템

배희성(Hee-sung Bae),김소연(So-yeon Kim),박태규(Tae-kyou Park) 한국정보보호학회 2017 정보보호학회논문지 Vol.27 No.1

모바일 단말기의 확산과 더불어 많은 조직에서 직원과 방문자의 업무 효율과 보안을 위해 BYOD 개념을 MDM을 활용하여 구현하고 있다. 그러나 응용 수준에서의 단말기 장치 통제는 보안의 근본적 해결책이 될 수 없다는 문제점이 발생한다. 본 논문은 보다 근본적이고 유연한 보안 정책을 수립하는 방법으로서 모바일 단말기의 커널 수준에서 리눅스 보안 모듈(Linux Security Module)을 사용하여 강제적 접근 제어 방식으로 단말기 장치를 통제하는 방식과 절차를 제안한다. With the prevalence of mobile devices, many organizations introduce MDM BYOD and try to increase the level of security with them. However, device control of mobile devices in application level cannot be a solution against the fundamental problems. In this paper, we propose a more flexible and more secure method to control the hardware devices using Linux Security Module in the kernel level with the mandatory access control.

항만물류기업의 서비스품질이 수출기업의 고객만족과 고객충성도에 미치는 영향

배희성(Hee-Sung Bae),하명신(Myung-Shin Ha) 한국국제상학회 2017 國際商學 Vol.32 No.4

본 연구의 목적은 항만물류기업의 서비스품질이 고객만족과 고객충성도에 미치는 영향을 확인하는 것이다. 분석결과는 다음과 같다. 첫째, 항만물류기업의 서비스품질은 고객만족에 긍정적인 영향을 미치는 것으로 확인되었다. 우수한 서비스품질을 보유하고 있는 항만물류기 업은 시장에서 지속적 경쟁우위를 누릴 수 있다. 또한 고객만족은 고객충성도에 긍정적인 영향을 미친다. 둘째, 항만물류기업의 서비스품질은 고객충성도에 직접적인 영향을 미치는 것으로 확인되었다. 항만물류기업은 화주에게 높은 수준의 항만물류서비스를 제공함으로서 화주와의 협력적인 관계를 형성하고 이러한 관계를 통해 화주는 항만물류기업에 대한 의존성이 높아지게 된다. 셋째, 항만물류기업의 서비스품질의 차이는 고객만족과 고객충성도의 차이의 근거가 된다. 높은 수준의 서비스를 제공하는 항만물류기업은 화주에 의해 높은 수준의 고객 만족과 고객충성도를 누릴 수 있다. 이러한 고객만족과 고객충성도는 화주와 항만물류기업 간의 우수한 관계를 형성하게 하여 높은 관여도로 연결된다. Purpose : The objective of this study is to verify the effect of service quality on customer satisfaction and customer loyalty of port logistics firms. Research design, data, methodology : To achieve the objective, this study performed a survey to a members of Korea International Trade Association and acquired 190 data. The data was analyzed by structural equation modeling and a multivariate analysis of variance. Results : First, service quality of port logistics firms has a positive influence on customer satisfaction. Second, service quality of port logistics firms has a direct influence on customer loyalty. Third, gaps in service quality of port logistics firms are based on gaps in customer satisfaction and customer loyalty. Conclusions : The implications are as follows. If port logistics firms provide shippers with superior quality of port logistics services, they make the collaborative relationships between them and as a result, shippers are highly dependent on port logistics firms. Port logistics firms which provide a high level of services can enjoy the high levels of customer satisfaction and customer loyalty provided by shippers. The customer satisfaction and customer loyalty are connected with high involvement because of the collaborative relationships between port logistics firms and shippers.