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일개 대학병원 외래환자의 예약부도(No -Show) 관련요인
권성탁 ( Sung Tak Kwon ),이예슬 ( Ye Seol Lee ),한은아 ( Euna Han ),김태현 ( Tae Hyun Kim ) 대한보건협회 2015 대한보건연구 Vol.41 No.2
Objective: This study examines factors associated with no-show in an academic medical center in Korea. Methods: Electronic data regarding medical appointment during one academic year (2013.03~2014.02) were derived from a major academic medical center in Seoul. Medical appointment was divided into two groups (i.e., consultation vs. test, treatment, and surgery). Comparisons between patients who did show up and those who failed to show up (no-show) were made. A multiple logistic regression was run to estimate factors that are significantly associated with no-show. Results: The results show that overall no-show rate was 5.0%, but the rate of the appointment for test, treatment, and surgery (8.0%) is higher than that of consultation (4.7%). In general, patients aged less than 18 and carrying Medical Aid had higher odds of no-show. Afternoon appointments and Saturday appointments also had higher odds of no-show. In addition, those who had appointments with the Department of Ophthalmology and Department of Otolaryngology and those who made appointments with instructors or residents had higher odds of no-show. Also, slightly different results were found for the two different groups of medical appointment. Conclusion: The results of this study can be used for setting priority for no-show management based on identifying significant no-show predictors. It is important for hospitals to develop more tailored no-show management approaches for consultation, test, treatment, and surgery, respectively, given that the results are somewhat different by the medical appointment type. In addition, it is recommended that future research incorporate qualitative information about the reasons of no-show.
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이예슬 ( Ye Seol Lee ),이상규 ( Sang Gyu Lee ),권성탁 ( Sung Tak Kwon ),김태현 ( Tae Hyun Kim ) 한국병원경영학회 2016 병원경영학회지 Vol.21 No.1
This study is conducted to estimate economic ripple effects of subsidiary services of hospitals. Using the Input/Output Analysis, this study analyzes production inducement effect, added value inducement effect, and labor inducement effect. Also, it assesses potential economic effects of the subsidiary services of which the scope is expanded as the government`s proposed in 2014. Data regarding hospital subsidiary services and economic effects are obtained from the hospitals` financial statements on the National Tax Services and the Bank of Korea. The major results of this study are summarized as follows; subsidiary service profits of hospitals are 466 billion won and rent profits of hospitals are 152 billion won. Of these, the rate of subsidiary service profits in tertiary hospitals is about 66% of total subsidiary service profits. Producement inducement effect of subsidiary services of hospitals is higher than that of total industry, service industry and medical service industry. Added value inducement effect of subsidiary services of hospitals is higher than that of total industry, manufacturing industry, service industry and medical service industry. Job position inducement effect of subsidiary service in hospitals is higher than that of total industry, service industry and medical service industry. Also, employment inducement effect of subsidiary service in hospitals is higher than that of total industry and medical service industry. The results may suggest that subsidiary services revenue in medical institutions contribute to improving operating profits. Facing with intense market competition and pressures to control health care costs, hospitals may need to determine whether subsidiary services help boost their profitability and improve customer satisfaction.
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이승훈 ( Seung Hoon Lee ),송주영 ( Joo Young Song ),김태현 ( Tae Hyun Kim ),이상규 ( Sang Gyu Lee ),권성탁 ( Sung Tak Kwon ) 한국병원경영학회 2016 병원경영학회지 Vol.21 No.1
As the importance of strengthening the competency of managers who are in charge of cash collection and disbursement, and preparing for financial statements becomes more visible, this study examined the competency of middle-level managers of accounting department in general hospitals in Korea. Based on the literature, competency was measured by seven components: achievement and action, service, influence, management, cognition, individual effectiveness, and change management. Survey questionnaires included the respondents` perceived importance and performance of each of the seven components of competency. A total of 84 managers from 29 general hospitals responded to the survey between October 2015 and November 2015. Descriptive statistics, mean comparison (t-tests and ANOVAs), and multiple linear regression were conducted. The results of this study are as follows. Overall perceived importance of the competency was 4.16, while the performance was 3.87, and thus, the difference was 0.29. Among the seven components of the competency, cognition and change management had higher scores in terms of difference between the importance and performance. The regression analyses found that female managers had higher perceived importance and performance of competencies in achievement and action, and influence compared to male counterparts. In addition, participants in this study responded that main reasons for the gap between the perceived importance and performance are low compensation, lack of support, lack of knowledge, insufficient technical experience, excessive workload, and regulations. The results of this study can be used when designing capacity building training opportunities for the hospital accounting department. Also, the managers may evaluate themselves and look at the areas where they can narrow the gap between the perceived importance and performance of the competency that is required for today`s leading managers.
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