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RISS 인기검색어
- 검색키워드
- 저자 : ( Muhammad Usman Awan ) (검색결과 3 건)
- 무료
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Exploring the Role of Core and Infrastructure Quality Management Practices in Ambidexterity
( Muhammad Asif(phd. ) ),( Muhammad Usman Awan(phd) ) 한국품질경영학회 2015 한국품질경영학회 학술대회 Vol.2015 No.2
Purpose: The purpose of this paper is to explore the role of core and infrastructure Quality Management (QM) practices in ambidexterity. The paper discusses how these QM practices contribute to ambidexterity and develops propositions about their unique roles in ambidexterity. Methodology/Approach: Based on a review of literature this conceptual paper explores the role of core and infrastructure QM practices in ambidexterity. The paper then develops propositions about the modus operandi of each type of QM practices in causing ambidexterity. Findings: Core and Infrastructure QM practices can support exploitation and exploration and therefore contribute to ambidexterity. Core QM practices have a direct positive role in ambidexterity; whereas infrastructure QM practices have an indirect positive role in ambidexterity through core QM practices. Research limitations: Being a conceptual paper the propositions developed in this paper need empirical testing. Cross-sectional research such as surveys based on large sample size should investigate the relations proposed in this study, i.e., relationship between QM practices and ambidexterity. Originality/Value of paper: The key contribution of this paper is two folds: first it elaborates the role of core and infrastructure QM practices in ambidexterity. Given the fact that the role of QM in ambidexterity is an emerging topic, a discussion on this role is a genuine contribution. Second, the development of propositions is an important milestone towards developing a theory of ambidexterity through QM.
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Assessing Service Quality in Public and Private Medical Schools of Pakistan: a faculty`s perceptive
( Faisal Khurshid ),( Muhammad Usman Awan ),( Samia Ayyub ) 한국품질경영학회 2015 한국품질경영학회 학술대회 Vol.2015 No.2
Purpose: Higher education institutions operated by public and private possession, differ in the methods for administration and decision making. Stakeholders of each sector experience a different proposition of benefits and services. As the role of propelled and satisfied faculty in conferring quality education is imperative so this study is devoted to the faculty concerns and issues. The reason for this paper is to analyze, examine and compare the service quality perceived by the faculties of both public and private sector medical schools geographically located within Punjab, which is the largest province (with 60% of Population) of Pakistan. Methodology: A survey instrument based on the recommendations of Waugh, R. F. (2002) and Owlia & Aspinwall (1996) was customized and contextualized to assess the service quality dimensions. Five dimensions included in the final instrument are listed below Tangibility: Physical appearance and infrastructure such as building equipments Content: The degree of significance of schooling material to the student needs Competence: The proficiency and knowledge of faculty members Reliability and Responsiveness: Availability of safe and reliable administrative suggestion Assurance and Empathy: Experience the courtesy and assurance while interacting with school administration. Non-Probability Purposive Convenience sampling was utilized to collect data from 349 faculty members of 10 different medical schools of Punjab. The independent sample t-test was employed in this study to identify the difference in perceived service quality of public and private sector medical school. Findings: Results of the independent sample t-test show that academic staff members perceive three dimensions Content , Reliability and Responsiveness, Assurance and Empathy significantly different in public and private medical schools (p<0.05) whereas in case of Tangibility, and Competence faculty members difference in opinion is statistically insignificantly in case of Tangibility and Competence (p>0.05). Originality of Paper: This is the first exertion in medical schools settings to quantify and compare the service quality perceived by faculty members which are main determinant of overall quality of higher education. This paper may be used for improving managerial/ administrative practices and can likewise be utilized a base for further research in related fields.
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