Virtual leadership : practical strategies for success with remote or hybrid work and teams

목차 (Table of Contents)

• CONTENTS
• Preface to the second edition = xiii
• Foreword to the first edition = xv
• Introduction = 1
• 01 The ups and downs of virtual working = 12
• Where virtual working works well = 12
• When virtual working doesn't work = 15
• Where virtual work shares challenges with in-person work = 19
• Where virtual work has unique challenges = 20
• Surveying the world of virtual work = 23
• Summary = 26
• Questions for reflection = 27
• References = 27
• 02 Virtual leadership, mindset and approach = 28
• Leadership has changed = 30
• Virtual leadership = 38
• Starting with self : your values and your motivations = 39
• Your mindset and attitudes = 42
• Who am I? = 50
• How can I change and develop myself? = 51
• What is my virtual identity? = 52
• Your environment for virtual leadership = 55
• Summary = 57
• Questions for reflection = 57
• References and further reading = 58
• 03 Working virtually with others = 60
• Knowing others = 62
• Trust in virtual teams = 66
• Virtual team complexity = 71
• Taking virtual teams to high performance = 76
• Conflict = 80
• Practical team tools and strategies for virtual teams = 81
• Being a virtual leader within the team = 88
• Closing your virtual team = 89
• Getting to grips with working with others remotely = 89
• Summary = 91
• Questions for reflection = 91
• References and further reading = 92
• 04 Technology for virtual work = 93
• Technology is only an enabler = 93
• People need to be able to use the technology = 95
• Types of technology = 96
• Considerations for choosing virtual technologies : what works when = 105
• Technology: barriers to virtual work = 118
• Technology: working with the human brain = 123
• Going beyond what is possible in the physical world = 127
• Summary = 129
• Questions for reflection = 129
• References and further reading = 130
• 05 Leading virtual meetings = 131
• Why leading meetings matters = 133
• Considerations for virtual meetings = 134
• Detailed preparation for virtual meetings = 140
• Planning the process and activities to use = 143
• During your virtual meeting = 146
• Keeping people engaged - the key challenge = 154
• Closing virtual meetings = 160
• What if you are not the official leader of the meeting? = 162
• Summary = 164
• Questions for reflection = 164
• References and further reading = 164
• 06 Virtual working in between meetings = 166
• Introduction = 166
• Reviewing aspects of virtual work outside of meetings = 169
• Productivity and effectiveness = 173
• Delivery = 181
• Performance = 183
• Summary = 185
• Questions for reflection = 185
• References and further reading = 186
• 07 Virtual working complications : time zones, language, culture and generation = 187
• Introduction = 187
• Wide time zones = 188
• Language issues = 193
• Culture = 198
• Generation = 206
• Summary = 212
• Questions for reflection = 213
• References and further reading = 214
• 08 Hybrid = 215
• What do we mean by hybrid? = 215
• Why now? = 217
• What's different with hybrid? = 218
• What's the same? = 220
• What about flexible hybrid working? = 220
• The hybrid challenge : the lack of a level playing field = 221
• Different structures for hybrid = 223
• Levelling the playing field : in meetings = 225
• Levelling the playing field : as leader = 230
• Levelling the playing field : in-between meetings = 232
• How to stay happy and hybrid? = 233
• Summary = 234
• Questions for reflection = 234
• References and further reading = 235
• 09 Potential pitfalls and how to overcome them = 236
• Issues that affect virtual leaders and team members = 236
• Issues related to live meetings = 240
• Issues with virtual work outside of meetings = 246
• Issues related to virtual working culture = 247
• Questions for reflection = 248
• 10 Inspiration for your virtual leadership = 249
• Top 10 tips for virtual leaders = 249
• Questions for reflection = 259
• Further reading = 259
• About the author = 261
• Acknowledgements = 263
• Index = 265