金融自律化와 銀行經營革新 : 先進國銀行과의 戰略比較 = (A) Study on the Banking Business Innovation of the Finance Liberalization

다국어 초록 (Multilingual Abstract)

Internationalization and liberalization in the finance industry brought much change in the environment of banking business in Korea. To accommodate new environment, Korean banks are preparing bank business innovation strategies for international competition.
The purpose of this paper is to elaborate bank business innovation strategies in the changing environment. In this study, I compare the strategies between Korean and foreign banks and analyze a few cases in Korea.
This paper is organized as follows: chapter I is an Introduction and chapter Ⅱ describes theoretical background of the bank business innovation strategies. The bank business innovation strategies in foreign countries are analized in chater Ⅲ. Chapter Ⅳ is concerned with problems and answers on the bank business innovation strategies in Korean banks. The last chapter contains conclusions.
Some suggestions on the bank business innovation strategies are as follows:
1. To relax government regulations.
2. To enhance management and evaluation system
3. To reinforce receiving ablity of banks.
4. To ensure sound asset management.
5. To provide better service to customers.
6. To keep close relationship with customers.
7. To manage personnel efficiently.
8. To innovate employees' thinking.
The case study on the S branch of the D bank indicates some implications. The important factors in goal-setting are the mental strength of staffs, efficient preparation in opening branch and the creative public relation with customers.
This study has some limitations which is inherent in the case study, but it will contribute to elaborating bank business innovation strategies in Korea.

목차 (Table of Contents)

• 목차
• I. 序論 = 1
• 1. 問題의 提起 및 硏究의 目的 = 1
• 2. 硏究의 方法과 範圍 = 3
• II. 金融自律化에 따른 銀行經營革新의 必要性 = 5
• 1. 金融環境의 變化와 金融人의 姿勢 = 5
• 2. 組織革新과 組織의 變化 = 8
• 3. 銀行經營組織의 革新과 人事管理改善 = 10
• 1) 銀行의 經營組織革新 = 12
• 2) 人事管理의 改善 = 18
• III. 各國 主要銀行의 經營革新에 대한 現況 = 23
• 1. 美國銀行 = 23
• 1) 金融革新의 背景과 變化 = 23
• 2) 主要銀行의 經營革新과 對應戰略 = 25
• 2. 英國銀行 = 31
• 1) EC統合에 따른 金融環境의 變化 = 31
• 2) 主要銀行의 經營革新과 對應戰略 = 32
• 3. 獨逸銀行 = 34
• 1) 統一獨逸과 EC域內에서의 變化 = 34
• 2) 主要銀行의 經營革新과 對應戰略 = 35
• 4. 日本銀行 = 37
• 1) 金融環境의 變化와 金融政策 = 38
• 2) 日本銀行의 經營革新과 對應戰略 = 39
• 3) 主要銀行의 顧客滿足度向上運動 = 40
• 5. 各國銀行의 戰略比較分析 = 45
• IV. 우리나라 主要銀行의 經營革新 = 47
• 1. 各銀行別 經營革新에대한 現況 및 對應戰略 = 47
• 1) 經營革新運動의 推進事例(H銀行과 D銀行) = 47
• 2) 銀行의 人事制度 = 61
• 3) 顧客指向的 組織構造와 顧客滿足度向上運動 = 62
• 2. 經營革新에 대한 先進國과의 比較分析 = 71
• 3. 우리나라 銀行經營革新의 問題點 및 對應方案 = 73
• 1) 各種 政府規制의 實質的 緩和 = 73
• 2) 經營技法 및 經營評價方法의 高度化 = 73
• 3) 銀行圈 受信能力의 制度的 補强 = 78
• 4) 資産運用의 健全性確保 = 79
• 5) 比較銀行보다 優越적 써비스提供 = 81
• 6) 顧客과의 緊密한 紐帶關係堅持 = 84
• 7) 效率的인 人力管理 = 88
• 8) 劃期的인 職員意識改革運動 = 91
• 4. D銀行 S支店의 成功的 事例硏究 = 93
• 1) 銀行環境과 目標의 設定 = 93
• 2) 細部的인 推進事例 = 94
• 3) 成功的 結果 = 104
• V. 要約 및 結論 = 109
• * 參考文獻 = 113
• * 英文抄錄 = 116