외식업체 이용고객 가치인식에 따른 고객 충성도에 관한 연구 = A Study on Customer Perceived Value and Loyalty for Restaurant Industry

참고문헌 (Reference)

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4 조미나, "레스토랑 고객의 서비스 인카운터에 대한 인지적 감정적 반응이 서비스 충성도 형성에 미치는 영향" 2006

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