- Abstract
- I. 서론
- II. 이론적 배경
- III. 연구모형
- IV. 실증분석
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https://www.riss.kr/link?id=A82678479
2011
Korean
323
KCI등재
학술저널
77-94(18쪽)
6
0
상세조회0
다운로드목차 (Table of Contents)
참고문헌 (Reference)
1 주현식, "호텔기업의 서비스 품질, 관계만족, 신뢰, 몰입과 충성도와의 영향관계" 한국관광.레저학회 22 (22): 187-206, 2010
2 이성호, "컨벤션산업에서 Meeting Planner의 직무도전성이 내적 직업만족도와 외적 직업만족도, 조직몰입에 미치는 영향관계" 한국관광.레저학회 21 (21): 257-271, 2009
3 김권수, "국내관광객의 개인가치, 숙박시설의 선택속성, 선호도의 영향관계" 한국관광.레저학회 22 (22): 249-265, 2010
4 이형인, "고객관계 관리와 고객중심 금융기관으로의 변환" 3 : 23-35, 2007
5 Reichheld, F. F, "Zero defections: quality comes to services" 68 : 105-111, 1990
6 Simon, S., "Values clarification: A handbook of practical strategies for teachers and students" Dodd, Mead & Company 400-, 1978
7 Ulaga, W, "Value-based differentiation in business relationships: gaining and sustaining key supplier status" 70 : 119-136, 2006
8 Eggert, A., "Value creation in the relationship life cycle: a quasi-longitudinal analysis" 35 : 20-27, 2006
9 Barry, J. M, "Value and trust determinants in industrial after-sales: the mediating role of goal congruence" 2004
10 Wilson, D. T, "Understanding the value of a relationship" 2 (2): 55-66, 1994
1 주현식, "호텔기업의 서비스 품질, 관계만족, 신뢰, 몰입과 충성도와의 영향관계" 한국관광.레저학회 22 (22): 187-206, 2010
2 이성호, "컨벤션산업에서 Meeting Planner의 직무도전성이 내적 직업만족도와 외적 직업만족도, 조직몰입에 미치는 영향관계" 한국관광.레저학회 21 (21): 257-271, 2009
3 김권수, "국내관광객의 개인가치, 숙박시설의 선택속성, 선호도의 영향관계" 한국관광.레저학회 22 (22): 249-265, 2010
4 이형인, "고객관계 관리와 고객중심 금융기관으로의 변환" 3 : 23-35, 2007
5 Reichheld, F. F, "Zero defections: quality comes to services" 68 : 105-111, 1990
6 Simon, S., "Values clarification: A handbook of practical strategies for teachers and students" Dodd, Mead & Company 400-, 1978
7 Ulaga, W, "Value-based differentiation in business relationships: gaining and sustaining key supplier status" 70 : 119-136, 2006
8 Eggert, A., "Value creation in the relationship life cycle: a quasi-longitudinal analysis" 35 : 20-27, 2006
9 Barry, J. M, "Value and trust determinants in industrial after-sales: the mediating role of goal congruence" 2004
10 Wilson, D. T, "Understanding the value of a relationship" 2 (2): 55-66, 1994
11 Hennig-Thurau, T., "Understanding relationship marketing outcomes" 4 (4): 230-247, 2002
12 Ravald, A, "The value concept and relationship marketing" 30 (30): 19-30, 1996
13 Dyer, J. H, "The relational view: cooperative strategy and sources of interorganizational competitive advantage" 23 (23): 660-679, 1998
14 Geyskens, I., "The effects of trust and interdependence on relationship commitment: a trans-Atlantic study" 13 (13): 303-317, 1996
15 Morgan, R. M, "The commitment trust theory of relationship marketing" 58 : 20-38, 1994
16 Zeithaml, V. A., "The behavioral consequences of service quality" 60 (60): 31-46, 1996
17 Bolton, R. N., "Striking the right balance: designing service to enhance business-tobusiness relationships" 5 (5): 271-291, 2003
18 Sharland,A, "Sourcing strategy: the impact of costs on relationship outcomes" 27 (27): 395-, 1997
19 Anderson,J.C, "Relationships in business markets: exchange episodes, value creation, and their empirical assessment" 23 (23): 346-350, 1995
20 Ulaga, W, "Relationship value in business markets: the construct and its dimensions" 12 (12): 73-99, 2005
21 Ulaga, W, "Relationship value and relationship quality: broadening the nomological network of business-to-business relationships" 40 (40): 311-327, 2004
22 Chang, T. Z, "Price, product information, and purchase intention: an empirical study" 22 (22): 16-27, 1994
23 Ulaga, W, "Measuring customer perceived value in business markets: a prerequisite for marketing strategy development and implementation" 30 : 525-540, 2001
24 Gronroos,C, "Marketing services: the case of a missing product" 13 (13): 322-, 1998
25 Woodruff, R, "Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction" Blackwell Business 1996
26 Szybillo, G. J, "Intrinsic versus extrinsic cues as determinants of perceived product quality" 59 (59): 74-78, 1974
27 Brown, T. J., "Improving the measurement of service quality" 69 (69): 127-138, 1993
28 Moorman, C., "Factors affecting trust in market research relationships" 57 : 81-101, 1993
29 Williams, M. R, "Exploring salespersons’' customer orientation as a mediator of organizational culture’'s influence on buyer-seller relationships" 16 (16): 33-52, 1996
30 Barry, J, "Empirical study of relationship value inindustrial services" 23 (23): 228-241, 2008
31 Dwyer, R. F., "Developing buyer-seller relationships" 51 : 11-27, 1987
32 Mittal,B, "Determinants of vendor patronage" 6 (6): 1-32, 1999
33 Anderson, E, "Determinants of continuity in conventional industrial channel dyads" 8 (8): 310-323, 1989
34 Liljander, V, "Customer-relationship levels–from spurious to true relationships" 16 (16): 593-614, 2002
35 Woodruff,R, "Customer value: the next source for competitive advantage" 25 (25): 139-153, 1997
36 Ulaga,W, "Customer value in business markets: an agenda for inquiry" 30 : 19-30, 2001
37 Eggert, A, "Customer perceived value: a substitute for satisfaction in business markets" 17 (17): 107-118, 2002
38 Lapierre,J, "Customer perceived value in industrial contexts" 15 (15): 122-, 2000
39 Cannon, J. P, "Buyers-supplier relationships and customer firm costs" 65 (65): 29-43, 2001
40 Smith,B, "Buyer-seller relationships: bonds, relationship management, and sex-type" 15 (15): 76-92, 1998
41 Holmlund, M, "Buyer perceived service quality in industrial networks" 24 (24): 109-121, 1995
42 Moller, K. E, "Business suppliers' value creation potential: a capability based analysis" 32 : 109-118, 2003
43 Hogan,J, "Assessing relationship value in business markets" Kenan-Flagler Business School, University of North Carolina 1998
44 Kim, W. G, "Antecedents and consequences of relationship quality in the hotel industry" 21 (21): 321-338, 2002
45 Grisaffe, D, "Antecedents and consequences of customer value: testing and expanded framework" Marketing Science Institute 1998
46 Bolton, R. N, "A multistage model of customers' assessments of service quality and value" 17 (17): 75-84, 1991
47 Gutman,J, "A means-end chain model based on consumer categorization process" 46 (46): 60-72, 1982
경주 관광도시 브랜드 경쟁력 강화를 위한 SWOT-AHP 분석
전시컨벤션 서비스 수요자와 공급자 평가를 통한 비즈니스 모델 개발
학술지 이력
연월일 | 이력구분 | 이력상세 | 등재구분 |
---|---|---|---|
2026 | 평가예정 | 재인증평가 신청대상 (재인증) | |
2020-01-01 | 평가 | 등재학술지 유지 (재인증) | |
2017-01-01 | 평가 | 등재학술지 유지 (계속평가) | |
2013-05-14 | 학술지명변경 | 한글명 : 관광·레저연구 -> 관광레저연구 | |
2013-05-14 | 학회명변경 | 한글명 : 한국관광.레저학회 -> (사)한국관광레저학회 | |
2013-01-01 | 평가 | 등재학술지 유지 (등재유지) | |
2010-01-01 | 평가 | 등재학술지 유지 (등재유지) | |
2008-01-01 | 평가 | 등재학술지 유지 (등재유지) | |
2005-01-01 | 평가 | 등재학술지 선정 (등재후보2차) | |
2004-01-01 | 평가 | 등재후보 1차 PASS (등재후보1차) | |
2002-01-01 | 평가 | 등재후보학술지 선정 (신규평가) |
학술지 인용정보
기준연도 | WOS-KCI 통합IF(2년) | KCIF(2년) | KCIF(3년) |
---|---|---|---|
2016 | 1.51 | 1.51 | 1.63 |
KCIF(4년) | KCIF(5년) | 중심성지수(3년) | 즉시성지수 |
1.77 | 1.72 | 1.845 | 0.36 |