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1 Tabachnick, B. G., "Using Multivariate Statistics" Pearson/Allyn and Bacon 2007
2 Vo, X. V., "Trading of Foreign Investors and Stock Returns in an Emerging Market : Evidence from Vietnam" 52 : 88-93, 2017
3 Vo, X.V., "Trade Integration and International Financial Integration: Evidence from Asia" 1-12, 2018
4 Zeithaml, V. A., "Services Marketing : Integrating Customer Focus Across the Firms" Tata-McGraw Hill 2001
5 Fitzsimmons, J.A, "Service Management: Operations, Strategy, and Information Technology" Irwin McGraw-Hill 2001
6 Zeithaml V.A, "SERVQUAL : A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality" 64 (64): 12-40, 1988
7 Vo, X.V., "Residual Government Ownership and Firm Value in a Transitional Economy" 1-14, 2019
8 Halstead, D., "Multisource Effects on the Satisfaction Formation Process" 22 : 114-129, 1994
9 Kotler, P., "Marketing Management" Prentice Hall 2006
10 Vo, X. V., "Leverage and Corporate Investment : Evidence from Vietnam" 28 : 1-5, 2019
11 Vo, X.V., "Large Shareholders and Information Asymmetry in a Transition Economy: Evidence from Vietnam" 1-17, 2019
12 Park, J. W., "Investigating the Effects of Airline Service Quality on Airline Image and Passengers’ Future Behavioural Intentions : Findings from Australian International Air Passengers" 16 (16): 2-11, 2005
13 Vo, X.V., "International Financial Integration in Asian Bond Markets" 23 (23): 90-106, 2009
14 Gnanlet, A., "Impact of International Presence on Service Supply Chain Quality" 2 (2): 1-9, 2013
15 Vo, X. V., "How does the Stock Market Value Bank Diversification? Evidence from Vietnam" 22 : 101-104, 2017
16 Vo, X. V., "Foreign Ownership and Stock Return Volatility : Evidence from Vietnam" 30 : 101-109, 2015
17 Vo, X. V., "Foreign Ownership and Stock Market Liquidity : Evidence from Vietnam" 6 (6): 1-11, 2016
18 Vo, X. V., "Foreign Ownership and Dividend Policy-The Case of Vietnam" 6 (6): 73-86, 2015
19 Vo, X. V., "Foreign Ownership and Corporate Cash Holdings in Emerging Markets" 18 (18): 297-303, 2018
20 Vo, X. V., "Foreign Investors and Stock Price Crash Risk: Evidence from Vietnam" 2018
21 Vo, X. V., "Foreign Investors and Corporate Risk Taking Behavior in an Emerging Market" 18 : 273-277, 2016
22 Vo, X. V., "Do Foreign Shareholders Improve Corporate Earnings Quality in Emerging Markets? Evidence from Vietnam" 7 (7): 1698940-, 2019
23 Vo, X. V., "Do Foreign Investors Promote Stock Price Efficiency in Emerging Markets?" 19 (19): 223-235, 2019
24 Vo, X. V., "Do Firms with State Ownership in Transitional Economies Take More Risk? Evidence from Vietnam" 46 : 251-256, 2018
25 Porter, M. E., "Competitive Advantage Creating and Sustaining Superior Performance" The Free Press 1985
26 Green, W. H., "Child and Adolescent Clinical Psychopharmacology" Williams & Wilkins 1991
27 The University of Newcastle, "Business Management for Airlines Industry, Newcastle, Australia. Vietnam Airlines 4-Star Airline Rating"
28 Mano, H., "Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction" 20 : 451-466, 1993
29 Nwaogbe, O.R., "As Assessment of Airline Service Quality in a Category One Nation : Focus on Mallam Aminu Kano International Airport" 4 (4): 7-, 2017
30 Kaplinsky, R., "A Handbook for Value Chain Research" IRDC