Despite their growing importance, university student records management is hindered by a lack of standardized criteria. This study aims to identify improvement priorities by analyzing the gap between the perceived importance and actual performance of ...
Despite their growing importance, university student records management is hindered by a lack of standardized criteria. This study aims to identify improvement priorities by analyzing the gap between the perceived importance and actual performance of various student record types. Through a comprehensive review of university regulations and case studies, 38 record types were identified, and an Importance-Performance Analysis (IPA) was conducted based on a survey of records managers. The results indicate that, while official records such as event documentation (Quadrant I) are managed effectively, student-generated records such as minutes from self-governing bodies (Quadrant II) have significantly lower performance levels relative to their high perceived importance, requiring urgent attention. Based on these findings, the study recommends establishing a core management system for well-maintained records and then implementing a digital archive to enhance the performance of critical student-produced records. This research provides an empirical foundation for universities to develop effective student record management policies.