교사의 관점에서 본 학부모의 소비자 주권적 태도와 그에 따른 교사의 위축 및 정체성변화 = The parents' attitude of consumer sovereignty and the subsequent teachers' withdrawal with identity change as the point of view of teachers

다국어 초록 (Multilingual Abstract)

This study aims to comprehend teachers' difficulties they experience in the relationship between teachers and parents in the neoliberal context. Two research questions are raised here. First, as parents have recognized themselves as educational consumers, how have the parents' demands on schools and teachers been changed? Second, as parents have shown the attitude of consumerism, how have the teachers reacted? What change has been made in teachers' identity? The results of in-depth interview are as followings.
(1) Parents required services that they wanted confidently to the school. Also, they claimed that teachers should take over parents roles and even caring regarded as home's obligations. Moreover, parents as educational consumers would evaluate the quality of service which teachers provided to children. Besides, parents blamed teachers for teachers' allegedly "inappropriate" behavior known by their children, and called teachers to account. They used power of the principal and department of education as well as combine power among parents to press teachers. When teachers of an educational provider face parents of educational consumer, they would experience change of attitude and identity.
(2) Teachers tend to feel withdrawn from the education activities and deliver the minimum education within the framework of the law by going through stress, emotional labor and burn-out. Teachers tend to perceive their roles as a service representative, customer consultant, care worker, academy teacher and sometimes, civil affairs official.
In conclusion, as the 'commercial' relation between consumers and providers was applied to the previous 'educational' relation between parents and teachers in terms of neoliberlism, it seems to have brought about the new relation which they didn't experience. We should thoroughly examine whether parents' excessive demand and dissatisfaction, inappropriate pressure on teachers and control of them, and the consequential exhaustion of emotion and change of identity are appropriate in terms of educational policy. Most of all, we need to consider how the establishment of the new relation has had effects on whole education for children with reflection

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