심리적 계약위반이 조직시민행동에 미치는 영향

다국어 초록 (Multilingual Abstract)

A psychological contract is a plain and implicit contract between organizations and their members, even though it is not written, and doesn't appear verbally. Unfortunately, due to the rapid changes within the social and economical environments, there are cases of psychological contracts being broken. Therefore, this research analyzed the effect of psychological contract violation, on organizational citizenship behavior induction, on the mediating effect of organizational trust in their relationship, and on the moderating effect of perceived supervisory support. The results of a survey analysis targeting 626 employees of 18 companies in the Daejeon Chungnam area, which have more than 100 employees are as follows. Firstly, psychological contract violation had a significant influence on conscientious-ness, civic virtue, courtesy, and altruism among organizational citizenship behavior. Secondly, organizational trust appeared to completely or partly mediate between psychological contract violation and organizational citizenship behavior. Finally, perceived supervisory support positively moderated the relationship between psy-chological contract violation and organizational trust.
The above research results imply that the organizational trust between organi-zations and their members, and the perceived supervisory support are necessary, in order to prevent the deterioration of organizational citizenship behavior.

참고문헌 (Reference)

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