호텔기업 아웃소싱의 단계별 접근방안에 관한 연구 = A Study on Strategic Outsourcing in Hotel Enterprise

다국어 초록 (Multilingual Abstract)

The tourism industry is sensitive to change of economic environment, and under this situation it needs new strategic approach improve competitiveness and promote growth.
Outsourcing is the way to provide the needed work force to perform other than core competence. Hotel industry is a representative labor-intensified one performing management activity based on human resources, in deluxe hotels, the rate of labor cost to the total sales is relatively high compared to those of competitor countries, so if high cost and low profits will be obtained.
This study attempted to research on the actual situation and status of outsourcing in the deluxe hotels. Many hotels are enlarging the scope of outsourcing as a method of reducing management costs to the utmost. Outsourcing market concerning deluxe hotels is in the starting stages, but there is an increasing interest in the market. Therefore, we need more study concerning the theories and applications of outsourcing suitable for hotels.
The results of this study are as follows:
First, when choosing vendor is very carefully consider about contract term, management situation and etc.
Second, hotels have to prepare precise quality and evaluation standards for outsourcing suppliers and have a proper system of thorough supervision.
Third, hotels need to be prepared for multi-cultural that between hotels and vendor.
As a conclusion, this study attempt to establish the conceptual framework of strategic outsourcing in a hotel.
Finally, I hope that future studies on this field will be continued and that they get a little help and from this study.

목차 (Table of Contents)

• Ⅰ. 서론
• 1. 문제의 제기
• 2. 연구의 범위 및 방법
• Ⅱ. 연구의 이론적 배경
• 1. 아웃소싱의 개념 및 특성
• 2. 아웃소싱의 분류
• 3. 호텔경영에 있어 아웃소싱의 필요성
• Ⅲ. 호텔기업의 아웃소싱현황 및 문제점
• 1. 현황
• 2. 문제점
• Ⅳ. 호텔기업의 아웃소싱 적용방안
• 1. 전략적 아웃소싱의 목표
• 2. 전략적 아웃소싱 적용을 위한 전제조건
• 3. 전략적 아웃소싱 방안
• Ⅴ. 결론
• 참고문헌
• ABSTRACT