서비스연구의 프레임워크 제안 = A Suggestion on the New Service Research Framework

다국어 초록 (Multilingual Abstract)

The current research suggests a new service research framework for service researchers and practitioners. A comprehensive and streamlined research framework is essential for rapid growth of service industry with support of academic researches. An in-depth analysis on relevant service research fremeworks and major research issues on service sector and service nature has been performed. Past and present research frameworks on service sector have been reviewed based on the nature of service and the desirability for service industry development. A new research framework has been derived and a five-section model has been suggested. The results of this research can be used for finding useful research topics in service sector. Future research is needed to develop service research as a solid and major academic field in the new economy.

참고문헌 (Reference)

1 이유재, "최근 서비스 마케팅 연구에 관한 종합적 고찰 및 향후 연구 제언" 한국마케팅학회 29 (29): 121-166, 2014

2 김현수, "지식경제시대의 서비스사이언스" 생능출판사 2011

3 이기동, "주역강설" 성균관대학교 출판부 2010

4 램브레히트, "서양철학사" 을유문화사 1963

5 이유재, "서비스품질 연구에 관한 종합적 고찰: 최근 10년(2004∼2013)의 연구를 중심으로" 한국마케팅관리학회 19 (19): 1-43, 2014

6 한국IT서비스학회 서비스사이언스연구회, "서비스사이언스" 매경출판 2006

7 김광재, "서비스 혁신 연구：프레임워크와 연구이슈" 대한산업공학회 35 (35): 226-247, 2009

8 김현수, "국가연구개발서비스 선진화 방안 연구" 한국연구재단 2010

9 Kunz, W. H., "Toward a deeper understanding of service marketing: The past, the present, and the future" Elsevier 28 : 231-247, 2011

10 Lusch, R. F., "Toward a conceptual foundation for service science : Contribution from service-dominant logic" 47 (47): 5-14, 2008

11 Baron, S., "Service(s)Marketing Research : Developments and Directions" 16 : 150-171, 2014

12 Rhodes, D. H., "Service Science, Management and Engineering(SSME)" Springer 163-168, 2008

13 Siegel, J., "Service Science, Management and Engineering (SSME)" Springer 3-9, 2008

14 Salminen, V., "Service Science, Management and Engineering (SSME)" Springer 41-48, 2008

15 Ivanovic, A., "Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods, Business Science Reference" 2012

16 Ostrom, A. L., "Moving forward and Making a difference : Research priorities for the Science of service" 13 (13): 4-36, 2010

17 Fynes, B., "Innovation in Services: From Service Concepts to Service Experiences, in Service Science, Management and Engineering(SSME)" Springer 329-333, 2008

18 Moussa, S., "A Literature Review of Service Research Since 1993" 2 (2): 173-212, 2010