여성 조리사의 감정노동이 직무만족도에 미치는 영향 : 서울시 특 1급 호텔을 중심으로 = A Study of Effect on Job Satisfaction By Emotional Labor of Female Cook -Focusing on First-grade Five-star Hotel in Seoul Area

다국어 초록 (Multilingual Abstract)

The significance of this study lies in setting precedent data for ongoing studies and finding solution of issues on female culinary staff in hotel and their emotional labor, exhaustion, and occupational contentment. The study shows while female culinary staff members deal with emotional labor, they experience discordance resulting from expressing standardized emotion instead of actual emotion, and that their emotional labor and exhaustion is connected with job contentment. Based on the result of this study, exhaustion from emotional labor should be reduced or prevented, and programs and complementary systems for self-control should be introduced to increase occupational contentment. More studies on female hotel culinary staff and their job management should be followed.

목차 (Table of Contents)

• Abstract
• Ⅰ. 서론
• Ⅱ. 이론적 배경
• Ⅲ. 조사 설계
• Ⅳ. 실증 분석 결과
• Ⅴ. 결론
• 참고문헌