항공사 객실승무원의 공통역량과 역량 모델링에 관한 연구

다국어 초록 (Multilingual Abstract)

The purpose of this study is to define the General Competencies of a cabin attendant. An In-depth interview and two rounds of delphi technique were used to collect data through a series of surveys obtain the consensus of a group of experts for cabin attendant job. In the first round, an interview was conducted with 34 experts who were qualified to respond to define the cabin attendant`s role and General Competencies. Interview results were analyzed using content analysis and descriptive statistics. In the result, twenty four General Competencies were extracted by interview. In the second & third round, the same procedures were repeated to obtain the consensus of experts on cabin attendant`s roles and competencies. The results of the study are helpful to select a cabin attendant and to develop the curriculum in cabin service department related educational fields like universities, academy for Human Resource Development.

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