항공사 객실승무원의 외향성이 감정노동의 표먼적행동과 내면적행동에 미치는 영향에 관한 연구 = The Effects of Flight Attendant's Extraversion on the surface acting and Deep Actiong of Emotional labor

다국어 초록 (Multilingual Abstract)

Objectives of this study is to examine the effect of extraversion on emotional labor in
the airline industry. The data were collected from 328 airline flight attendants and ana-lyzed with SPSS 18.0.
In order to identify single regression analysis of extraversion, the principle compo-
nent factor analysis with varimax rotation was performed.
The single regression analysis was employed to examine the relationship between
extraversion factor and emotional labor.
The research findings can be summarized as follows.
First, extraversion has a negative impact on surface acting for the test of Hypothesis
1-1.
Second, extraversion have a positive effect on deep acting for the test of Hypothesis
1-2.
The implications of the findings were discussed.

목차 (Table of Contents)

• Ⅰ. 서론
• Ⅱ. 이론적 배경
• Ⅲ. 연구설계 및 연구방법
• Ⅳ. 분석결과
• Ⅴ. 결론