상사의 분노표출이 창의 과정 몰입에 미치는 영향: 부정 정서의 매개효과와 리더 동일시의 조절 효과 = The impact of superior’s anger out on employees’ creative process engagement: Mediating effects of negative mood and moderating effects of personal identification with the leader

국문 초록 (Abstract)

본 연구는 상사의 분노가 구성원들의 부정 정서를 통해 창의적 행동에 미치는 영향을 조사하고자 하였다. 또한 구성원의 부정 정서와 창의 과정 몰입간의 관계에서 리더 동일시의 조절효과를 확인하고자 하였다. 이를 위해 211명의 조직 구성원들을 대상으로 설문조사를 통해 자료를 수집하였고, 분석 결과는 다음과 같다. 첫째, 상사의 분노표출 정도는 구성원들의 부정 정서 경험과 유의한 관련성을 보였다. 둘째, 구성원들의 부정 정서 경험은 창의 과정 몰입(creative process engagement)에 유의한 영향을 미치지 않았으므로 상사의 분노표출과 창의 과정 몰입간의 관계를 매개하지 않았다. 마지막으로 리더동일시는 구성원의 부정 정서와 창의 과정 몰입 간의 관계를 조절하였다. 즉, 리더와의 동일시가 높은 구성원들은 낮은 구성원들과 달리 상사의 분노 표출을 자신의 수행 수준이 만족스럽지 않다는 정보나 신호로 지각되기 때문에 문제 해결 및 개선을 위해 더욱 창의적 행동에 몰입하는 경향이 있었다. 이러한 결과를 바탕으로 연구의 의의, 한계점, 및 앞으로의 연구 방향에 대해 논의하였다.

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