의류제품에 대한 소비자의 품질평가기준 = The Consumers' Evaluative Criteria of Quality on the Clothing Products

다국어 초록 (Multilingual Abstract)

The purpose of this study was to examine the characteristics of consumer evaluative criteria based on clothing quality percerption of adult males and females.
A demonstrative study was conducted using a questionnaire on adults over 20 years old who were considered to afford to purchase clothes. A total of 650 questionnaires were distributed, and among them, 380 were used for the demonstrative analysis. The study used SPSSWIN V.8.0 for the analysis. Factor analysis and reliability analysis were introduced as analysis methods using the varimax rotation to classify consumer evaluative criteria for clothing purchasing. In addition frequency analysis, correlation analysis, t-test, multiple regression analysis, and duncan test are executed.
The study result is as follows. First, expectation, importance and performance are examined by customer quality perception. Four factors- Practicability, care, aesthetics, and symbolism- are classified through the factor analysis of 19 evaluative attributes based on importance. Second, differences of quality perception for expectation, importance and performance were found partly in customers' demographic characteristics. Third, the influential relation of satisfaction and quality perception is examined. Aesthetics and practicability have significant influence on the general satisfaction of evaluative attributes by performance.