환류요인이 환류활동과 업무성과에 미치는 효과분석: 우리나라 중앙행정기관 성과관리제도에 있어서

국문 초록 (Abstract)

성과관리제도에 있어서 환류활동은 매우 중요한 역할을 한다. 본 연구의 목적은 우리나라 중앙행정기관 성과관리제도에 있어서 환류요인들이 환류활동과 업무성과에 각각 어떠한 영향을 미치는지를 분석하고 그에 따른 정책적 함의를 도출하는데 있다. 이를 위해 본 연구에서는 환류요인, 환류활동, 업무성과에 대한 심도 있는 이론적 논의를 토대로 연구가설을 설정하였고, 연구가설의 검증을 위해 39개 중앙행정기관의 평가업무 담당공무원 299명을 대상으로 하여 설문조사를 실시하였다. 연구결과를 요약하면 다음과 같다. 첫째, 환경적 환류요인은 환류활동과 통계적으로 유의한 정(+)의 관계를 가지는 것으로 나타났다. 이는 환경적 환류요인들이 높을수록 공무원들은 환류활동이 보다 적극적이다 라는 것을 의미한다. 둘째, 개인적 환류요인은 환류활동과 통계적으로 유의한 정(+)의 관계를 가지는 것으로 나타났다. 이는 개인적 환류요인이 높을수록 공무원들은 환류활동에 적극적이다 라는것을 의미한다. 셋째, 환경적 환류요인과 개인적 환류요인은 업무성과와 통계적으로 유의한 관계를 가지지 않은 것으로 나타났다. 이는 환경적 환류요인과 개인적 환류요인이 개선되더라도 공무원의 업무성과 향상에 직접적으로 영향을 미치지 않는다는 것을 의미한다. 마지막으로, 환류활동은 업무성과와 통계적으로 유의한 정(+)의 관계를 가지는 것으로 나타났다. 이는 공무원들이 환류활동에 적극적일수록 그들의 업무성과가 향상된다는 것을 의미한다.

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