동료신뢰가 이직의도에 미치는 영향에서 조직시민행동의 매개효과 : 베트남 기업을 대상으로 = Mediating Effect of Organizational Citizenship Behavior on the Impact of Peer Trust on Turnover Intention : For Vietnamese Companies

다국어 초록 (Multilingual Abstract)

In an organization that emphasizes creativity for organizational innovation, in the context of these organizations, companies are making efforts to encourage mutual trust, and increase it among colleagues. Trust in peers within the group lowers the negative attitude of the members and increases positive performance. The purpose of this study is to examine the effect of trust in peers on turnover intention and to verify the mediating role of organizational citizenship behavior between peer trust and turnover intention. To this end, data was collected from a total of 193 questionnaires targeting workers from five companies located in Hanoi and Thai Nguyen, Vietnam. The results of analysis using the collected data are as follows. First, the higher the level of trust in peers, the lower the turnover intention, and second, the effect of trust in peers on turnover intention shows that organizational citizenship behavior as an intermediary. The following implications can be found in these findings. First, organizational citizenship behavior shows that it acts as an intermediary between fellow trust and turnover intentions. Second, it shows that recognizing the importance of horizontal relationships among colleagues and managing to improve the quality of relationships will help organizational performance.

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