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    The Role of Motivation and Appraisal Emotion in Repurchase Intention in the Performing Arts

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    https://www.riss.kr/link?id=A100280128

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    다국어 초록 (Multilingual Abstract) kakao i 다국어 번역

    This study examines the relationshipsbetween the antecedents of repurchase intention, with special interest in the role of appraisal emotion and recreation motivation for arts attendance. Appraisal emotion is found to have significant influence on perceived value while recreation motivation is found to directly influence appraisal emotion and perceived value. In a addition to customer satisfaction, peripheral service quality is the only factor that directly affectsrepurchase intention. Arts managers ought to focus on improving the whole experience of performing arts.
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    This study examines the relationshipsbetween the antecedents of repurchase intention, with special interest in the role of appraisal emotion and recreation motivation for arts attendance. Appraisal emotion is found to have significant influence on per...

    This study examines the relationshipsbetween the antecedents of repurchase intention, with special interest in the role of appraisal emotion and recreation motivation for arts attendance. Appraisal emotion is found to have significant influence on perceived value while recreation motivation is found to directly influence appraisal emotion and perceived value. In a addition to customer satisfaction, peripheral service quality is the only factor that directly affectsrepurchase intention. Arts managers ought to focus on improving the whole experience of performing arts.

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    목차 (Table of Contents)

    • Abstract
    • 1. Introduction
    • 2. Literature Review
    • 3. Research Model
    • 4. The Analysis of Results
    • Abstract
    • 1. Introduction
    • 2. Literature Review
    • 3. Research Model
    • 4. The Analysis of Results
    • 5. The Analysis of the Research Results
    • 6. Discussion
    • 7. Implications and Conclusion
    • References
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    참고문헌 (Reference)

    1 Botti, S., "What Role for Marketing in the Arts? An Analysis of Arts Consumption and Artistic value" 2 (2): 16-27, 2000

    2 Hume, M., "Understanding Service Experience in Non-Profit Performing Arts : Implications for Operations and Service Management" 24 (24): 304-346, 2006

    3 Sweeney, J. C., "The Role of Perceived Risk in the Quality-Value Relationship : A Study in a Retail Environment" 75 (75): 77-105, 1999

    4 Bagozzi, R. P., "The Role of Emotions in Marketing" 27 (27): 184-206, 1999

    5 Jiang, Y., "The Impact of Effects on Service Quality and Satisfaction : the Moderation of Service Contexts" 20 (20): 211-218, 2006

    6 Hennig-Thurau, T., "The Impact of Customer Satisfaction and Relationship Quality on Customer Retention : A Critical Reassessment and Model Development" 14 (14): 737-764, 1997

    7 Holbrook, M. B., "The Experiential Aspects of Consumption : Consumer Fantasies, Feelings and Fun" 9 : 132-140, 1982

    8 Ladhari, R., "The Effect of Consumption Emotions on Satisfaction and Word-of-Mouth Communications" 24 (24): 1085-1088, 2007

    9 Westbrook, R. A., "The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction" 18 (18): 84-91, 1991

    10 Hume, M., "The Consequence of Appraisal Emotion, Service Quality, Perceived Value and Customer Satisfaction on Repurchase Intent in the Performing Arts" 24 (24): 170-182, 2010

    1 Botti, S., "What Role for Marketing in the Arts? An Analysis of Arts Consumption and Artistic value" 2 (2): 16-27, 2000

    2 Hume, M., "Understanding Service Experience in Non-Profit Performing Arts : Implications for Operations and Service Management" 24 (24): 304-346, 2006

    3 Sweeney, J. C., "The Role of Perceived Risk in the Quality-Value Relationship : A Study in a Retail Environment" 75 (75): 77-105, 1999

    4 Bagozzi, R. P., "The Role of Emotions in Marketing" 27 (27): 184-206, 1999

    5 Jiang, Y., "The Impact of Effects on Service Quality and Satisfaction : the Moderation of Service Contexts" 20 (20): 211-218, 2006

    6 Hennig-Thurau, T., "The Impact of Customer Satisfaction and Relationship Quality on Customer Retention : A Critical Reassessment and Model Development" 14 (14): 737-764, 1997

    7 Holbrook, M. B., "The Experiential Aspects of Consumption : Consumer Fantasies, Feelings and Fun" 9 : 132-140, 1982

    8 Ladhari, R., "The Effect of Consumption Emotions on Satisfaction and Word-of-Mouth Communications" 24 (24): 1085-1088, 2007

    9 Westbrook, R. A., "The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction" 18 (18): 84-91, 1991

    10 Hume, M., "The Consequence of Appraisal Emotion, Service Quality, Perceived Value and Customer Satisfaction on Repurchase Intent in the Performing Arts" 24 (24): 170-182, 2010

    11 Sherman, E., "Store Environment and Consumer Purchase Behavior : Mediating Role of Consumer Emotions" 14 (14): 361-378, 1997

    12 Aronson, E., "Social Education" Upper Saddle River 2005

    13 Caruana, A., "Service Quality and Satisfaction-the Moderating Role of Value" 34 (34): 1338-1353, 2000

    14 White, C., "Satisfaction Emotions and Consumer Behavioral Intentions" 19 (19): 411-420, 1999

    15 Cronin, J. J. Jr., "SERVPERF versus SERVQUAL : Reconciling Performance-based and Perceptions-Minus-Expectations Measurement of Service Quality" 58 (58): 125-131, 1994

    16 Minor, M. S., "Rock on! An Elementary Model of Customer Satisfaction with Musical Performances" 18 (18): 7-18, 2004

    17 Langrehr, F. M., "Retail Shopping Mall Semiotics and Hedonic Consumption" 18 : 428-433, 1999

    18 Swanson, S. R., "Motivations and Relationship Outcomes : The Mediating Role of Trust and Satisfaction" 18 (18): 1-25, 2005

    19 Patterson, P. G., "Modelling the Relationship between Perceived Value, Satisfaction and Repurchase Intentions in a Business-to-Business, Services Context : An Empirical Examination" 8 (8): 414-434, 1997

    20 Cronin, J. J. Jr., "Measuring Service Quality : A Reexamination and Extension" 56 (56): 55-68, 1992

    21 Oliver, R. L., "Measurement and Evaluation of Satisfaction Processes in Retail Settings" 57 (57): 25-48, 1982

    22 Woodside, A. G., "Linking Service Quality, Customer Satisfaction, and Behavioral Intention" 9 (9): 5-17, 1989

    23 Bolton, R. N., "Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value" 28 (28): 95-108, 2000

    24 Cook, L. S., "Human Issues in Service Design" 20 (20): 159-174, 2002

    25 Cuadrado, M., "Grouping Performing Arts Consumers according to Attendance Goals" 2 (2): 54-60, 2000

    26 Iacobucci, D., "Gender Differences in the Impact of Core and Relational Aspects of Services on the Evaluation of Service Encounters" 2 (2): 257-286, 1993

    27 Bourgeon-Renault, D., "Evaluating Consumer Behaviour in the Field of Arts and Culture Marketing" 3 (3): 4-18, 2000

    28 Plutchik, R., "Emotion : A Psycho evolutionary Synthesis" Harper and Row 1980

    29 Crosby, L. A., "Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry" 24 (24): 404-411, 1987

    30 McDougall, G. H. G., "Customer Satisfaction with Services : Putting Perceived Value into the Equation" 14 (14): 392-410, 2000

    31 Hellier, P. K., "Customer Repurchase Intention : A General Structural Equation Model" 37 (37): 1762-1800, 2003

    32 Andreassen, T. W., "Customer Loyalty and Complex Services : The Impact of Corporate Image on Quality, Customer Satisfaction and Loyalty for Customers with Varying Degrees of Service Expertise" 9 (9): 7-23, 1998

    33 Zeithaml, V. A., "Consumer Perceptions of Price, Quality, and Value : a Means-Ends Model and Synthesis of Evidence" 52 (52): 2-22, 1988

    34 Lovelock, C. H., "Classifying Services to Gain Strategic Marketing Insights" 47 (47): 9-20, 1983

    35 Woods, W. A., "Classical Aesthetics and Arousal Theory : Implications for Fine Arts Marketing" 2 : 203-239, 1987

    36 Cronin, J. J. Jr., "Assessing the Effects of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intensions in Service Environments" 76 (76): 193-218, 2000

    37 Holbrook, M. B., "Artistic Creation, Artworks and Aesthetic Appreciation : Some Philosophical Contributions to Nonprofit Marketing" 1 : 1-54, 1985

    38 Swanson, S. R., "Art for Art’s Sake? An Examination of Motives for Arts Performance Attendance" 37 (37): 300-323, 2008

    39 Nyer, P. U., "A Study of the Relationships between Cognitive Appraisals and Consumption Emotions" 25 (25): 296-304, 1997

    40 Johnson, A. R., "A Reappraisal of the Role of Emotion in Consumer Behavior : Traditional and Contemporary Approaches" 1 : 3-33, 2005

    41 Bouder-Pailler, D., "A Model for Measuring the Goals of Theatre Attendance" 1 (1): 4-14, 1999

    42 Oliver, R. L., "A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions" 17 (17): 460-470, 1980

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    학술지 인용정보

    학술지 인용정보
    기준연도 WOS-KCI 통합IF(2년) KCIF(2년) KCIF(3년)
    2016 0.39 0.39 0.48
    KCIF(4년) KCIF(5년) 중심성지수(3년) 즉시성지수
    0.59 0.56 0.673 0.18
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