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1 Botti, S., "What Role for Marketing in the Arts? An Analysis of Arts Consumption and Artistic value" 2 (2): 16-27, 2000
2 Hume, M., "Understanding Service Experience in Non-Profit Performing Arts : Implications for Operations and Service Management" 24 (24): 304-346, 2006
3 Sweeney, J. C., "The Role of Perceived Risk in the Quality-Value Relationship : A Study in a Retail Environment" 75 (75): 77-105, 1999
4 Bagozzi, R. P., "The Role of Emotions in Marketing" 27 (27): 184-206, 1999
5 Jiang, Y., "The Impact of Effects on Service Quality and Satisfaction : the Moderation of Service Contexts" 20 (20): 211-218, 2006
6 Hennig-Thurau, T., "The Impact of Customer Satisfaction and Relationship Quality on Customer Retention : A Critical Reassessment and Model Development" 14 (14): 737-764, 1997
7 Holbrook, M. B., "The Experiential Aspects of Consumption : Consumer Fantasies, Feelings and Fun" 9 : 132-140, 1982
8 Ladhari, R., "The Effect of Consumption Emotions on Satisfaction and Word-of-Mouth Communications" 24 (24): 1085-1088, 2007
9 Westbrook, R. A., "The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction" 18 (18): 84-91, 1991
10 Hume, M., "The Consequence of Appraisal Emotion, Service Quality, Perceived Value and Customer Satisfaction on Repurchase Intent in the Performing Arts" 24 (24): 170-182, 2010
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25 Cuadrado, M., "Grouping Performing Arts Consumers according to Attendance Goals" 2 (2): 54-60, 2000
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