구조방정식을 활용한 이용자 중심의 경전철 서비스 개선에 관한 연구 - 부산~김해경전철과 부산도시철도 4호선(반송선)을 중심으로 - = A Study on the Improving the Services for Users of LRT (Light Rail Transit) by Structural Equation Model - Focus on Busan Gimhae Light Rail Transit and Busan Subway Line 4(Bansong Route) -

국문 초록 (Abstract)

경량전철(LRT: Light Rail Transit)은 중량전철에 비해 많은 장점을 가진 효과적인 대중교통수단이다. 따라서 많은 지자체에서 도입을 추진하고 있고, 부산광역시에서는 이미 반송선과 부산김해경전철 등 2개 노선을 국내 최초로 무인운행방식으로 도입하여 운행중에 있다. 본 연구는 이렇게 도입된 경전철과 관련한 이용자 측면의 서비스 만족도를 분석하고, 부족한 부분을 보완하여 경전철의 서비스를 개선해 나가는 데 우선순위를 제시하였다. 본 연구에서는 실제 무인자동운전 경량전철(부산김해경전철과 반송선)의 이용자를 대상으로 설문조사를 실시하여 경량전철에 대한 안전성 의식과 서비스에 대한 이용만족도를 파악하고, 구조방정식 기법을 활용하여 두 개의 서비스 이용만족도 모형(반송선모형과 부산김해경전철모형)을 구축하여 비교 분석하였다. 분석 결과 이용자 중심의 경전철 서비스 개선대책과 우선순위를 도출하였다.

다국어 초록 (Multilingual Abstract)

LRT(Light Rail Transit), which has many merits compared with Heavy Rail Transit, is an effective public transport. Therefore, many local governments are pushing ahead with LRT. Busan had already adopted LRT(AGT)s like Busan Subway Line 4(Bansong Route) and Busan Gimhae Light Rail Transit(BGLRT) domestically for the first time. This study analyzes user satisfaction about the services of adopted LRTs and set right priorities of remeding their shortcomings from the user's perspective. In this paper, we surveyed safety consciousness and services satisfaction of LRT(BGLRT) users, and made two User Satisfaction Models of each LRT(BGLRT and Bansong Route) using Structural Equation Model. With established User Satisfaction Models(BGLRT Model and Bansong Route Model), we compared BGLRT and Bansong Route. Finally we found the measures and priorities for the improvements of LRT's services in the aspect of LRT users.

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