노동분쟁조정에서 노사당사자 태도, 조정위원 능력이 노사관계에 미치는 영향

다국어 초록 (Multilingual Abstract)

The purpose of the research is to identify the factors that influence mediation effects in the process of mediation. Especially this study is to make up for the missing link between labor-management positive attitude and improved relationship of labor-management, between Expertise of Mediator and improved relationship of labor-management by empirically examining mediation impacts of Completion of Mediation.
As mode of data collection, the survey is conducted on targeting the workplaces, having provided mediation service in 2007, and among them, 245 questionnaires(union 128 samples, employers 117 samples) were collected and analyzed.
As the result of analysis First, In labor-management positive attitude variable, employer made positive impacts on the relationship of labor-management and completion of mediation and union did not show positive impacts. Second, In expertise of mediator variable the both relationship of labor-management and completion of mediation were significant on the relationship between Labor-Management positive attitude and improved relationship of labor-management, expertise of mediator and improved relationship of labor-management. We also found completion of mediation partially mediated between expertise of mediator and improved relationship labor-management only in employer.
This study provides significant suggestions to researchers seeking effective alternatives for labor dispute. First, It is important to be completed labor disputes, because completion of mediation affects improved relationship of Labor-Management as mediation variable. Second it needs to keep affirmative cooperation-focused attitude., to develop competence of mediator in terms of subject-matter expertise of the issues.

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