노인복지시설종사자들의 소진에 관한 연구 : 충남지역 노인의료복지시설을 중심으로

다국어 초록 (Multilingual Abstract)

There are a lot of concerns about the burnout syndrome among social workers. This research focuses on the burnout syndrome of social workers working in service centers for the elderly. Thus this research is an attempt to analyze the degree to which these workers are affected and to explore possible contributing factors such as individual, occupational, and the organizational factors to such burnout.
For this research, social workers working in social service centers for the elderly located in Chung Nam region. The subjects were selected from medical social institutions, nursing homes, and specialized nursing homes; a total number of 137 workers out of 200 from 13 institutions participated in the study by completing the surveys. The data was collected and then analyzed with SPSS WIN 11.5 program.
The results were as follows:
First, workers in social institutions for the elderly were less affected by the burnout syndrome than social workers in general. The level of their sense of accomplishment was also found to be lower than the level of their emotional exhaustion.
Second, individual characteristics were examined in relation to the burnout rate among workers in social service centers for the elderly; all five variables, age, marital status, self esteem, self efficacy, and physical health were all negatively correlated with the burnout rate.
Three, looking at the relation between their job-related factors and the burnout syndrome of the workers, work-related stress, relationships with clients, and plans to leave or change jobs were found to be correlated with the burnout syndrome. Among these, the relationship with the clients was what affected the workers the most.
Four, looking at the organizational factors in relation to the burnout syndrome of the workers, relationships with co-workers and superiors and the work environment were found to have significant negative correlations with the burnout syndrome.
Five, analyzing all of the above by multiple regression, it was found that the factors contributing to the burnout syndrome were: self-efficacy(p<.05), relationships with the client(p<.001), plans to leave or change job(p<.05), and relationship with superiors(p<.05). They were all significantly related to the burnout syndrome and of these, relationships with clients had the strongest correlation(β=-.320), followed by plans to change or leave jobs (β=-.208), relationship with superior(β=-.194), and self-efficacy(β=-.179).
Based on the results of this research, several suggestions can be made to reduce the burnout syndrome for workers in social institutions for the elderly. First, the workers' relationships with clients, the strongest contributing factor to the burnout, must be dealt with by helping the workers to understand the problems of the elderly through continuing education. Second, professional supervision must be provided in systematical ways to provide consistent support to the workers, and third, the improvement of social systems must take place.

목차 (Table of Contents)

• 제1장 서 론 = 1
• 제1절 문제제기 = 1
• 제2절 연구목적 = 3
• 제2장 이론적 배경 = 4
• 제1절 개념 정의 = 5
• 1. 소진 = 6
• 2. 직무스트레스 = 10
• 3. 직무만족 = 13
• 제2절 선행연구 검토 = 16
• 1. 개인특성 요인과 소진 = 17
• 2. 직무특성 요인과 소진 = 20
• 3. 조직특성 요인과 소진 = 23
• 제3장 연구방법 28 제1절 연구모형 = 29
• 제2절 변수의 정의 및 측정 = 30
• 1. 종속변수 = 30
• 2. 독립변수 = 31
• 제3절 자료수집 및 분석방법 = 35
• 1. 자료수집 = 35
• 2. 분석방법 = 35
• 3. 측정도구의 신뢰도 = 37
• 제4장 연구결과 및 분석 = 38
• 제1절 조사대상자의 일반적 특성 = 38
• 1. 인구사회학적 특성 = 38
• 2. 근무시설 특성 = 40
• 3. 근무특성 = 42
• 제2절 노인복지시설 종사자의 소진실태 = 44
• 1. 노인복지시설 종사자의 소진정도 = 44
• 2. 노인복지시설 및 종사자 특성별 소진 정도의 비교 = 45
• 3. 노인복지시설 및 종사자 특성별 소진 하위개념정도의 비교 = 47
• 제3절 주요요인과 소진과의 상관관계 = 52
• 1. 개인 특성요인과 소진과의 관계 = 52
• 2. 직무특성 요인과 소진과의 관계 = 55
• 3. 조직특성 요인과 소진과의 관계 = 56
• 4. 독립변수들 사이의 상관관계 = 58
• 제4절 노인복지시설 종사자의 소진에 영향을 미치는 요인 = 60
• 1. 정서적 탈진에 영향을 미치는 요인 = 60
• 2. 성취감 결여에 영향을 미치는 요인 = 64
• 3. 비인격화에 영향을 미치는 요인 = 69
• 4. 소진에 미치는 영향 = 73
• 제5장 결론 및 제언 = 79
• 제1절 연구결과의 요약 = 79
• 제2절 제언 82 참고문헌 = 85
• 부록 : 설문 조사표 = 94
• ABSTRACT = 108