호텔의 객실예약유형에 대한 고객선택에 관한 연구 = Customer Choices of the Types of Hotel Reservation System

다국어 초록 (Multilingual Abstract)

Hotel managers in the world have increased their keen interest in it clearly shows definite implication for profits and costs of operation. Author s present the conceptual model of hotel’s reservation system, and examine the reservation services in terms of the types of using reservation s y s t e m . Aditionaly, authors investigate how the types of using reserv ation system s show that domestic hotels should mind better basic services such as secur ity of personal information or confirmation on reservation as reservation servi ces through re significantly about the characteristics of international custom ers, development of marketing strategies, and maintaining the reservation inform ation and service.

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