경찰과 시민의 갈등관리 개선방안 = Improvement of Conflict Management between Police and Citizen

다국어 초록 (Multilingual Abstract)

Interaction between police and citizen are fundamentally necessary, however, it also has a lot of possibility to come into conflict. There is a general public perception that relationship with the police have been unfriendly due to the underlying conflict with citizen in performing law enforcement. Several distinct characteristics could be shown while police perform their official duties. Firstly, police could have risk, sporadicalness and imminence to deal with their target of duty. Secondly, there might be coercion, systemicity and immediacy in terms of the measure to fulfill their charge. Lastly, conflicts are necessary because police might be political and conservative in connection to their working landscape. The people at large are instinctually hostile due to these attributes of police. Berkley states, in this context, that police are incompatible with democracy for reasons of mutual strife. Police have been attempting to communicate among the public and the members of them. Although these endeavors have been behaved, the attempt was criticized as being a mere display. The article explores the way which police could improve the current circumstances. The bureaucracy should be begun to change for the better understanding between police and citizen. Ultimately, police would manage the conflict through the transition from rigid government official bureaucracy to organizational structure based on communication with citizen and the members of police officers. The structure could be advanced by the overthrow of conservative bureaucracy and the process of open-ended communication.

참고문헌 (Reference)

1 김보원, "학습조직의 이론과 실제" 삼성경제연구소 1996

2 김종엽, "촛불이 민주주의다" 해피스토리 2008

3 존 롤스, "정의론" 이학사 2006

4 "사이버경찰청 홈페이지"

5 고길섶, "부안항쟁의 역사적 재조명: 부안 끝나지 않은 노래" 앨피 2005

6 박은정, "법치국가와 시민불복종" 3 : 65-96, 1990

7 "경향신문"

8 신현기, "경찰조직관리론" 法文社 2003

9 이상안, "경찰정책학" 대명출판사 2005

10 경찰청, "경찰백서" 2004

11 경찰청, "경찰백서" 2003

12 최선우, "경찰과 커뮤니티" 大旺社 2010

13 이선엽, "갈등의 해결경로와 ‘제도의 생성’ : ‘부안군 사태’를 사례연구" 한국행정사학회 (20) : 1-21, 2007

14 Robert H. Langworthy, "Policing in America" Macmillan Publishing Company 1994

15 Hess, Kären M., "Police Operation" West Publishing Company 1993

16 권기헌, "Donald F. Kettle의 학습관료제론, In 조직학의 주요이론" 법문사 2002

17 G. E. Berkley, "Democratic Policeman" Beacon Press 1974