This study was designed to investigate the role of OCB between hotel employee's attitude and performance. OCB means discretionary action, not specified in a formal job description, but contributes the long-term profit to org animation.
The 428 datas ...
This study was designed to investigate the role of OCB between hotel employee's attitude and performance. OCB means discretionary action, not specified in a formal job description, but contributes the long-term profit to org animation.
The 428 datas were collected among 500 and the valid samples are 415. The major findings of this study could be summarized as follows:
OCB functioned mediating role between other job-related attitudes and performance. Among the job-related attitudes OI was the most influential variables for the hotel services. Job-related attitudes indirectly influenced on the personal service quality through OCB. Job-related attitudes had most significant impact on the positive service voluntarily.