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    컨벤션산업에서 Meet Planner의 직무도전성, 자아효능감, 직무만족, 참여행동에 미치는 영향

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    https://www.riss.kr/link?id=A100118040

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    다국어 초록 (Multilingual Abstract) kakao i 다국어 번역

    The purpose of this study was presented the possibility of application to the convention industry by drawing to the finding that the Job Challenge traits of Meeting planner impacted on the self-efficacy, job satisfaction and Participation behavior. The result could be summarized as follows: First, the Job Challenge trait of Meeting planner indicated to effect of self-efficacy, job satisfaction and participation behavior. It also had the self-efficacy for their own task then it linked to the job satisfaction. Second, the job satisfaction impacted positively to the participation behavior. However it has showed that the Job Challenge trait of Meeting planner not impacted in the test of relationship on participate behavior through the self-efficacy. Finally, the result indicates that it will be valuable basic material to use as the internal marketing factors of personal organization activity.
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    The purpose of this study was presented the possibility of application to the convention industry by drawing to the finding that the Job Challenge traits of Meeting planner impacted on the self-efficacy, job satisfaction and Participation behavior. Th...

    The purpose of this study was presented the possibility of application to the convention industry by drawing to the finding that the Job Challenge traits of Meeting planner impacted on the self-efficacy, job satisfaction and Participation behavior. The result could be summarized as follows: First, the Job Challenge trait of Meeting planner indicated to effect of self-efficacy, job satisfaction and participation behavior. It also had the self-efficacy for their own task then it linked to the job satisfaction. Second, the job satisfaction impacted positively to the participation behavior. However it has showed that the Job Challenge trait of Meeting planner not impacted in the test of relationship on participate behavior through the self-efficacy. Finally, the result indicates that it will be valuable basic material to use as the internal marketing factors of personal organization activity.

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    참고문헌 (Reference)

    1 최규환, "호텔종사원의 팔로워십을 도입한 직무만족도 평가연구" 17 (17): 321-340, 2005

    2 김옥경, "호텔기업의 서비스지향성에 관한 연구" 12 : 39-64, 2002

    3 최우성, "호텔기업에 있어 관리자의 리더십 유형이 종사원의 직무만족과 서비스 품질에 미치는 영향" 한국관광산업학회 391-404, 2004

    4 문주현, "호텔 내부적 서비스품질이 종사원 만족에 미치는 영향" 한국호텔관광학회 4 (4): 117-134, 2002

    5 박경환, "판매원의 자아효능감과 실패내성이 고객지향성과 성과에 미치는 영향" 7 (7): 199-213, 2005

    6 김성혁원융희, "직무만족과 서비스 제공 수준에 관한 연구 관광학연구 16" 1992

    7 손준상, "조직특성 및 개인특성이 판매원의 성과에 미치는 영향" 8 : 2001

    8 최창희, "조직시민행동의 차원규명 그리고 조직공정성 및 개인주의-집단주의 성향과의 관계" 1993

    9 송경수, "조직시민행동에 대한 직무만족 조직몰입 및 조직정당성의 매개역할" 계명대학교 1995

    10 신유근, "인간존중의 경영 조직행위론적 접근" 다산출판사 1997

    1 최규환, "호텔종사원의 팔로워십을 도입한 직무만족도 평가연구" 17 (17): 321-340, 2005

    2 김옥경, "호텔기업의 서비스지향성에 관한 연구" 12 : 39-64, 2002

    3 최우성, "호텔기업에 있어 관리자의 리더십 유형이 종사원의 직무만족과 서비스 품질에 미치는 영향" 한국관광산업학회 391-404, 2004

    4 문주현, "호텔 내부적 서비스품질이 종사원 만족에 미치는 영향" 한국호텔관광학회 4 (4): 117-134, 2002

    5 박경환, "판매원의 자아효능감과 실패내성이 고객지향성과 성과에 미치는 영향" 7 (7): 199-213, 2005

    6 김성혁원융희, "직무만족과 서비스 제공 수준에 관한 연구 관광학연구 16" 1992

    7 손준상, "조직특성 및 개인특성이 판매원의 성과에 미치는 영향" 8 : 2001

    8 최창희, "조직시민행동의 차원규명 그리고 조직공정성 및 개인주의-집단주의 성향과의 관계" 1993

    9 송경수, "조직시민행동에 대한 직무만족 조직몰입 및 조직정당성의 매개역할" 계명대학교 1995

    10 신유근, "인간존중의 경영 조직행위론적 접근" 다산출판사 1997

    11 정현영, "외식산업에 있어서 서비스 리더십이 직무만족에 미치는 영향" 34 (34): 667-673, 2005

    12 조규선, "실패내성의 직무수행에 대한 예측력" 이화여자대학교 2000

    13 김재일, "서비스산업의 현황과 서비스 품질" 한국소비자학회 1-57, 1996

    14 허갑수, "병원조직의 직무특성과 조직몰입에 관한 실증적 연구" 12 (12): 21-45, 2005

    15 표영현, "리더십 유형과 직무태도와의 관계에 있어서 팔로워십 특성의 조절효과에 관한 연구" 26 (26): 171-199, 2004

    16 고금희, "관광호텔종사원의 자발적 조직행동과 서비스 질의 상관변수들에 관한 연구" 국민대학교 1996

    17 Brewer, "What drives top salespeople to greatness? Sales and Marketing Management" 82-, 1994

    18 Dewer, "Universalistic and Contingency Predictions of Employee Satisfaction and Conflict" 427-433, 1979

    19 Organ D, "The motivational basis of organizational citizenship behavior Research in Organizational Behavior 12" JAI Press 1990

    20 Hartline, M. D, "The management of customer contact service employees An empirical investigation" 60 : 52-70, 1996

    21 Wang, G, "The effects of job autonomy customer demandingness and trait competitiveness on salesperson learning self efficacy and performance" 30 (30): 217-228, 2002

    22 Karatepe, O. M, "The effect selected individual characteristics on frontline employee performance and job satisfaction" 27 : 547-560, 2005

    23 Yoon, M. H, "The effect of work climate on critical employee and customer outcomes An employee level analysis" 12 (12): 500-521, 2001

    24 Yoon, M. H, "The effect of work climate on critical employee and customer outcomes An employee level analysis" 12 (12): 500-521, 2001

    25 Brown, "The effect of effort on sales performance and job satisfaction Journal of Marketing" 70-80, 1994

    26 Churchill, "The determinants of salesperson performance Journal of Marketing Research" 103-118, 1985

    27 Deal T, "The Rites and Rituals of Corporate Life" Addison-Wesely Publishing Co 107-123, 1982

    28 Organ, "The Relationship Between Affect and Employee 'Citizenship' Academy of Management Journal" 587-595, 19831983

    29 Pascale, "The Paradox of Corporate Culture Reconciling Ourselves to Socialization" 45-49, 1985

    30 Locke, "The Nature and Causes Job Satisfaction Handbook of Industrial and Organizational Psychology" 1300-1307, 1976

    31 Bandura, "Social foundation of Theory" Prentice-Hall 1986

    32 Wood, "Social cognitive theory of organizational management Academy of Management Review" 361-384, 1989

    33 Eden, "Self-efficy training to speed reemployment helping people to help themselves Journal of Applied Psychology" 352-360, 1993

    34 Bandura, "Self-efficacy Mechanism in Human Agency" 122-147, 1982

    35 Bradley, D. E, "Self employment and job satisfaction Investigating the role of self efficacy depression and seniority" 42 (42): 37-58, 2004

    36 Krishnan, B. C, "Self efficacy competitiveness and effort as antecedents of salesperson perfor mance" 22 (22): 285-295, 2002

    37 Stajkovic, A. D, "Self efficacy and work related performance A meta analysis" 124 : 1998

    38 Moorman, "Relationship between Organizational Justice and Organiztional Citizenship Behavior Journal of Applied Psychology" 845-855, 1991

    39 Smith, "Psychology of Industrial Behavior" McGraw Hill Book 114-115, 1955

    40 Medford, "Perceived Challenge as a Determinant of Job Satisfaction and Involvement as Moderated by Individual Difference" Unpublish Doctoral Dissertation 1986

    41 Churchill, "Organization climate and job satisfaction in the salesforce Journal of marketing Research" 323-332, 1976

    42 Hair, J. F.J, "Multivariate data analysis" Prentice Hall 1998

    43 Hackman J, "Motivation through the Design of Work Test of a Theory" 1976

    44 Johns, N, "Measuring service quality of travel agents Evidence from Northern Cyprus" 24 (24): 82-100, 2004

    45 Davis, "Managing Culture at the Bottom Gaming control of the corporate culture" Jossey-Bass Publishers 163-183, 1985

    46 Jaccard, J, "LISREL Approach to Interaction Effects in Multiple Regression" Sage 1996

    47 Eisenberger, "Journal of Applied Psychology" and in (and in): 51-59, 1990

    48 Smith, "Journal of Applied Psychology" 653-663, 1983

    49 O'Neill, B. S, "Investigationg equity sensitivity as a moderator of relations between self efficacy and workplace attitudes" 83 (83): 805-816, 1998

    50 Schumacker, R. E, "Interaction and Non Linear Effects in Structural Equation" Erlbaum 1998

    51 Gist, "Implications for organizational behavior and human resources management Academy of Management Review" 472-485, 1987

    52 Menguc, B, "Evidence for turkish industrial salespeople Testing the applicability of a conceptual model for the effect of effort on sales performance and job satisfaction" 30 (30): 33-51, 1996

    53 Kulsuvan, S, "Employee attitudes and behaviors and their roles for tourism and hospitality businesses" Nova science Publishers 25-50, 2003

    54 Brown, S. P, "Effects of trait competitiveness and perceived intraorganizational competition on salesperson goal setting and performance" 62 : 88-99, 1998

    55 "Effects of Conception of ability on anxiety self-efficy and learning in training Journal of Applied Psychology" 819-825, 1994

    56 Netemeyer, R. G, "Development and validation of work family conflict and family work conflict scales" 81 (81): 400-410, 1996

    57 Sherer, "Construct Validation of the Self-efficacy scale" 899-902, 1983

    58 Harvey, R. J, "Confirmatory factor analysis of the job diagnositic survey Good News and Bad News" 70 (70): 461-468, 1998

    59 Peterson, "Cognates of Personal control Locus of control" 111-117, 1992

    60 Zellars, K. L, "Beyond self efficacy Interactive effects if role conflict and perceived collective efficacy" 8 (8): 483-499, 2001

    61 Brown, "Antecedents and consequences of salesperson job satis- faction Meta-analysis and assessment of causal effects Journal of Marketing Research" 63-77, 1993

    62 Walsh, "An Integrate Model of Perceived Job Characteristics" 1980

    63 Graham, "An Essay on Organizational Citizenship Behavior" 249-270, 1991

    64 Organ, "A reappraisal and reinterpretation of the satisfaction -cause- performance hypothesis Academy of Manage- ment Review" 1977

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    2015-11-27 학회명변경 영문명 : Korean Hospitality and Tourism Academe(KOHTA) -> (KHTA) KCI등재
    2015-05-19 학회명변경 한글명 : 한국호텔외식경영학회 -> 한국호텔외식관광경영학회
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    2005-05-26 학술지명변경 한글명 : Korean Journal of Hotel Administration -> Korean Journal of Hospitality Administration
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