1 최규환, "호텔종사원의 팔로워십을 도입한 직무만족도 평가연구" 17 (17): 321-340, 2005
2 김옥경, "호텔기업의 서비스지향성에 관한 연구" 12 : 39-64, 2002
3 최우성, "호텔기업에 있어 관리자의 리더십 유형이 종사원의 직무만족과 서비스 품질에 미치는 영향" 한국관광산업학회 391-404, 2004
4 문주현, "호텔 내부적 서비스품질이 종사원 만족에 미치는 영향" 한국호텔관광학회 4 (4): 117-134, 2002
5 박경환, "판매원의 자아효능감과 실패내성이 고객지향성과 성과에 미치는 영향" 7 (7): 199-213, 2005
6 김성혁원융희, "직무만족과 서비스 제공 수준에 관한 연구 관광학연구 16" 1992
7 손준상, "조직특성 및 개인특성이 판매원의 성과에 미치는 영향" 8 : 2001
8 최창희, "조직시민행동의 차원규명 그리고 조직공정성 및 개인주의-집단주의 성향과의 관계" 1993
9 송경수, "조직시민행동에 대한 직무만족 조직몰입 및 조직정당성의 매개역할" 계명대학교 1995
10 신유근, "인간존중의 경영 조직행위론적 접근" 다산출판사 1997
1 최규환, "호텔종사원의 팔로워십을 도입한 직무만족도 평가연구" 17 (17): 321-340, 2005
2 김옥경, "호텔기업의 서비스지향성에 관한 연구" 12 : 39-64, 2002
3 최우성, "호텔기업에 있어 관리자의 리더십 유형이 종사원의 직무만족과 서비스 품질에 미치는 영향" 한국관광산업학회 391-404, 2004
4 문주현, "호텔 내부적 서비스품질이 종사원 만족에 미치는 영향" 한국호텔관광학회 4 (4): 117-134, 2002
5 박경환, "판매원의 자아효능감과 실패내성이 고객지향성과 성과에 미치는 영향" 7 (7): 199-213, 2005
6 김성혁원융희, "직무만족과 서비스 제공 수준에 관한 연구 관광학연구 16" 1992
7 손준상, "조직특성 및 개인특성이 판매원의 성과에 미치는 영향" 8 : 2001
8 최창희, "조직시민행동의 차원규명 그리고 조직공정성 및 개인주의-집단주의 성향과의 관계" 1993
9 송경수, "조직시민행동에 대한 직무만족 조직몰입 및 조직정당성의 매개역할" 계명대학교 1995
10 신유근, "인간존중의 경영 조직행위론적 접근" 다산출판사 1997
11 정현영, "외식산업에 있어서 서비스 리더십이 직무만족에 미치는 영향" 34 (34): 667-673, 2005
12 조규선, "실패내성의 직무수행에 대한 예측력" 이화여자대학교 2000
13 김재일, "서비스산업의 현황과 서비스 품질" 한국소비자학회 1-57, 1996
14 허갑수, "병원조직의 직무특성과 조직몰입에 관한 실증적 연구" 12 (12): 21-45, 2005
15 표영현, "리더십 유형과 직무태도와의 관계에 있어서 팔로워십 특성의 조절효과에 관한 연구" 26 (26): 171-199, 2004
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