한방병원입원환자의 환자만족도에 영향을 미치는 요인 = Factors Affecting In-Patient Satisfaction of Oriental Hospital

다국어 초록 (Multilingual Abstract)

It is very important to estimate the patients satisfaction level with medical services, to classify the objectives according to the patients characteristics and sub-satisfaction factors.
The purpose of this study is to determine the factors affecting satisfaction in oriental hospital. The 549 patients' hospitalized in five oriental hospital in Taegu city and one oriental hospital in Kyungbuk province were selected for this study.
The results summarized are as follows.
1. The general characteristics of 549 objectives were included gender, age, education, occupation, income level, length of stay, health status of hospitalized, and expectation for medical care.
2. Patients characteristics affecting patients total satisfaction, as for age(b=0.05), health status of patients(b=-0.052), and expectation for medical care(b=0.117) were significant, while gender, education, job, income level, and length of stay were not. As the factors according to patients satisfaction, accessibility(b=0.091), doctor's kindness(b=0.357), staff kindness(b=0.137), nurse's skills(b=0.111), hospital facilities(b=0.211), and medical fee(b=-0.160) were significant. In total patients' satisfaction, doctor's kindness was the most significant of prediction variables.
In general the factors affecting In-patient satisfaction of oriental hospital was highly associated with doctor's kindness.

목차 (Table of Contents)

• Ⅰ. 서 론
• Ⅱ. 연구모형 및 연구방법
• Ⅲ. 연구결과 및 고찰
• Ⅳ. 요약 및 제언
• 참고문헌
• 영문초록