국내 CRS사용자교육의 교육훈련전이에 미치는 영향요인

다국어 초록 (Multilingual Abstract)

The objectives of this study are to analyze the factors influencing transfer of user training provided by 4 CRS(GDS) companies which are currently in operation in Korean market. To achieve these objectives, the concept of CRS and previous major studies on training transfer were reviewed and empirical studies on the CRS users` perception regarding training transfer were conducted. Based on the findings of this study, the following suggestions to the CRS companies and travel agencies were presented for enhancing transfer of CRS user training. Firstly, CRSs are needed to try to enhance the quality of training contents using in training courses. Secondly, it is necessary for travel agencies to create a system and an organizational climate that allow trainees to be able to transfer what they learned through training course with the full support of their co-workers and managers. Thirdly, travel agencies also need to prepare a reward system for it`s staff`s accomplishment on their training. Lastly, CRSs need to try to improve the quality of training courses continuously through investigatiing their own and other companies` training programs.

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