사회복지 전문요원의 업무태도에 영향을 미치는 요인 연구 = Determinants of the Social Welfare Workers' Job Attitude in Public Sector

다국어 초록 (Multilingual Abstract)

This paper is to find out some factors to affect social welfare workers' job attitude in public sector in Korea, especially testing the hypothesis "the satisfiers affect positive job attitude, while hygienes affect negative job attitude." employing various quantitative analytic tools such as frequency, correlation, regression, and factor analyses. Research findings are as follows.
1. Factors such as indoctrination of professional values and ethics, needs for human relations and age are found as the major determinants of positive job attitude, the desirable job-related attitude of social welfare workers evaluated by themselves, including endeavor for ability development, completeness of preparation for work, job related activities after work, time management, acceptance of guide and policy of government, etc.
2. Factors such as job itself, needs of recognition, organizational administration and policy, degree of indoctrination of human dignity, marital status and sex are the major determinants of negative job attitude, the undesirable job-related attitude of social welfare workers evaluated by themselves including uncooperative, unacceptable attitudes, and loss of trust on clients, etc.
3. Factors such as job itself, marital status and need of recognition are the major determinants of their intention of turn-over.
These findings suggest that the basic assumption of Herzberg's two-factors theory, satisfiers and hygienes are di-dimensional, cannot be accepted, and that value factors be important for professional social welfare workers to increase their positive attitude and to decrease their negative attitude when performing their job. Also, based on these findings, some recommendations are provided such as the importance of professional values and ethics in training and retraining programs for social welfare workers.