비관료적 행태에 관한 새로운 접근 = 유형별 영향요인 분석

국문 초록 (Abstract)

본 연구에서는 비관료적 행태에 대한 이론적인 논의와 실증연구에 대한 비판적 검토를 통해 비관료적 행태의 개념을 도출하고, 한국적 상황에서 비관료적 행태에 영향을 미치는 요인을 탐색하였다. 비관료적 행태에 대한 실증연구들은 대안탐색, 규정변용, 규정무시 행위를 비관료적 행태의 구성개념으로 하여 비관료적 행태에 영향을 미치는 조직 혹은 개인적 요인을 탐색하고 있다. 그러나 본 연구는 관련한 이론적 논의와 구성개념 타당성 검증을 통해 세 개념이 한 개념을 구성하고 있다는 가설을 타당하지 않음을 밝히고 있다. 각각의 행태에 대한 회귀분석 결과도 비관료적 행태를 구성하는 개념들이 단일차원이 아님을 지지하였다. 비관료적 행태에 영향을 미치는 요인들 중 규정을 중시하는 조직문화의 경우 세 행위 모두를 줄이는 것으로 나타났지만 다른 요인들은 각 행위에 영향을 미치는 공통적인 요인으로 나타나지 않았다. 특히, 공직봉사동기의 경우 규정무시 행위는 줄이는 방향으로 영향을 줄 가능성이 많았던 반면, 대안탐색 행위는 오히려 증가시키는 요인으로 작용하였다. 이러한 분석결과는 비관료적 행태를 하나의 차원으로만 분석한 기존 선행연구의 한계를 보여주는 것이며, 향후 관련 연구가 지속되어야 함을 의미한다고 할 수 있다.

다국어 초록 (Multilingual Abstract)

This study aims to clarify the concept of unbureaucratic behavior by reviewing related theoretical as well as empirical literature and explore determinants of unbureaucratic behaviors in Korea. Empirical researches focusing on unbureaucratic behaviors operationally define unbureaucratic behavior as ‘exploration of alternatives’, ‘rule-bending’, and ‘rule-breaking’. However, this operational definition of unbureaucratic behavior has not only no theoretical grounds but also no empirical foundations. Research findings from regression analyses on each behavior also support that three items designed to measure unbureaucratic behavior are not to construct a single concept. There are no common antecedents to three types of unbureaucratic behaviors except organizational culture related with rule-conformity. In particular, public servants with strong public service motivation (PSM) are less likely to disregard rules, whereas they are more likely to explore alternatives if rules are regarded as pointless. In a nutshell, ‘exploration of alternatives’, ‘rule-bending’, and ‘rule-breaking’ behaviors are three related but different concepts so that further researches should develop models to explain each behavior and compare them empirically.

목차 (Table of Contents)

• Ⅰ. 서론
• Ⅱ. 선행연구 검토 및 이론적 논의
• Ⅲ. 연구설계
• Ⅳ. 분석결과
• Ⅴ. 결론 및 토론
• 참고문헌

참고문헌 (Reference)

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