Understanding performance in infomation systems : an investigation of system and user views of geographic information

목차 (Table of Contents)

• CONTENTS
• Chapter 1 : INTRODUCTION TO THE RESEARCH AND THE RESEARCH QUESTION = 1
• Introduction = 1
• Traditional and Integrated Information System Components = 5
• Describing Performance, Relevance, Satisfaction and Competence = 7
• Performance : User's View of System and the System's View of User = 13
• Examples of Single-View Limitations = 13
• No-Fault View of Performance = 15
• Performance Models Based on Cognition = 18
• Geographic Tasks = 19
• Definitions of Medium, Format, and Multimedia = 20
• Indicators of Natural Language and Maps = 22
• Research Problem : Investigate Views and Formats Simultaneously = 23
• Worldview and Applications of Research = 25
• Research Question = 28
• Overview and Limits of the Research Design = 30
• Summary of the Chapter = 32
• Chapter 2 : REVIEW OF THE LITERATURE = 34
• Introduction = 34
• Views of Performance = 35
• User's View of System Performance : Relevance and Satisfaction = 35
• System's View of User Performance : Competence and HIP Models = 40
• A No-fault Approach to Merging Views = 52
• Views of Performance and Multimedia Information = 54
• User's View and Multimedia Information = 54
• System's View of Performance and Multimedia Information = 56
• Written and Oral Natural Language = 51
• Natural Language and Maps = 58
• Graphics, and Natural Language = 59
• Statistical Graphics and Natural Language = 61
• No-fault View and Multimedia Information = 64
• Summary = 64
• Views of Performance and Geographic Information = 65
• User's View of Performance and Geographic Information = 65
• Non-Empirical Analyses of Systems by Users = 65
• Cognitive Maps = 61
• System's View of Performance and Geographic Information = 70
• Cartographic Design = 70
• Educational Geographic Multimedia = 72
• No-fault View of Performance and Geographic Information = 77
• Literature Review of the Methods = 79
• Overview of the Cognitive Metaphor and the Timeline Method = 80
• Overview of the Cognitive Fit Model = 85
• Summary = 89
• Chapter 3 : DATA COLLECTION AND ANALYSIS METHODS = 93
• Chapter Overview = 93
• Introduction to the Methodology = 93
• User View Methodology = 96
• Summary of the Cognitive Metaphor and the Timeline Method = 96
• Preference for Timeline Method for the User's View = 97
• User's View Variables = 100
• Data Collection for Assessing the User's View of the System = 103
• System's View Methodology = 106
• Summary of HIP and Cognitive Fit Models = 106
• Preference for the Cognitive Fit Model for the System's View = 109
• System's View Variables = 110
• Tasks and Task Representation Formats Predictor Variables = 110
• Geographic Experience Predictor Variables = 114
• System's View Performance Criterion Variables = 116
• Data Collection for Assessing the System's View of the User = 117
• Data Analysis = 122
• Content Analysis = 123
• Exploratory Data Analysis = 125
• Merged, No-Fault View Data Analysis : Direct and Indirect Links = 130
• Sampling = 134
• Sample and Source of Subjects = 134
• Sample Size = 137
• Methodological Issues = 139
• User's View Method Issues = 139
• System's View Method Issues = 146
• No-Fault Approach Method Issues = 149
• Statistical Validity Issues = 151
• Summary = 153
• Chapter 4 : DATA ANALYSIS AND RESULTS = 155
• Chapter Overview = 155
• Geographic EXPERIENCE = 157
• The System View = 163
• Deriving COMPETENCE Measures from TIME and ACCURACY = 166
• COMPETENCE and EXPERIENCE = 172
• COMPETENCE, FORMAT, and TASK = 177
• COMPETENCE, FORMAT, TASK, and EXPERIENCE = 180
• Summary of the System View = 184
• The User View = 187
• TASK = 188
• FORMAT = 190
• RELEVANCE = 192
• RELEVANCE, FORMAT, and TASKS = 196
• RELEVANCE and EXPERIENCE = 202
• SATISFACTION = 208
• SATISFACTION and EXPERIENCE = 211
• SATISFACTION, FORMAT, and TASK = 218
• RELEVANCE and SATISFACTION = 224
• Summary of the User View = 228
• The Merged View = 231
• Direct Linking of the Views = 232
• COMPETENCE and SATISFACTION = 232
• COMPETENCE and RELEVANCE = 234
• Indirect Discourse Linking of the Views = 235
• Summary of the Merged View = 239
• Summary of the Results = 242
• Chapter 5 : CONCLUSIONS AND IMPLICATIONS = 245
• Chapter Overview = 245
• Hypotheses for Confirmatory Research = 245
• Examples of Qualitative Links Between the Views = 251
• Variables Neither View Adequately Address = 253
• The No-Fault Merged View = 255
• Implications for Information Science = 261
• Implications for Geography and Geographic Information = 263
• Future Research Directions = 264
• Conclusion = 268
• Appendix A : User's View of System Instruments = 270
• Appendix B : System's View of User Instruments = 277
• Appendix C : Geographic Background and Experience Survey = 298
• Appendix D : Debriefing Form = 302
• Appendix E : Sample Page from NCGE Test = 304
• Appendix F : Descriptive Statistics System View : ACCURACY and TIME = 306
• Appendix G : Experience Codebook, Content Analysis Scheme, and Scores = 312
• Appendix H : Content Analysis Scheme for Actual Formats = 321
• Appendix I : Content Analysis Scheme for Relevance = 324
• Appendix J : Sample Sense-making Transcripts = 336
• GLOSSARY = 348
• System, Format and Geographic Terms = 348
• Cognitive Model and Metaphor Terms = 351
• BIBLIOGRAPHY = 354