고성과작업시스템과 종업원태도의 관계, 경영자신뢰의 매개역할 = The Impact of High Performance Work System on Employee Attitudes: The Mediating Role of Manager Trust

다국어 초록 (Multilingual Abstract)

Recently, High Performance Work System(HPWS) is one of the most interesting issues in HRM field. This study has a two-fold purpose: to investigate whether HPWS affect employee attitudes in the hotel industry and to identify the mediating role of manager trust on the relationship between HPWS and employee attitudes.
The results, based on a sample of 417 employees across 109 hotel firms, indicate that HPWS is strongly related to employee attitudes. First, organization commitment and manager trust is positively related to the HPWS, while turnover intentions is negatively related to the HPWS. Second, manager trust mediates the influence of HPWS on employee attitudes.
Finally, implication, limitation of this study and future research are discussed in conclusion session.

참고문헌 (Reference)

1 오영섭, "호텔주방종사자의 참여적 작업시스템과 관리자의 셀프리더십이 경영자 신뢰, 직무만족 및 조직몰입에 미치는 영향" 한국외식경영학회 11 (11): 149-170, 2008

2 박종철, "호텔기업의 인적자원관리, 신뢰, 조직성과의 구조적 인과관계에 관한 연구" 1 (1): 11-34, 2008

3 김성혁, "호텔 조직구성원이 인식하는 노사안정성이 조직성과에 미치는 영향" 한국관광.레저학회 12 (12): 215-230, 2003

4 홍세길, "참여적 작업시스템과 셀프리더십이 근로자 태도에 미치는 영향- 경영자 신뢰, 내재적 보상, 임파워먼트를 매개변인으로 -" 대한경영학회 18 (18): 887-908, 2005

5 최장호, "참여 증진형 인사제도와 종업원 태도 간의 관계에 대한 다수준분석" 한국인사관리학회 34 (34): 1-24, 2010

6 이지만, "조직구성원의 경영자에 대한 신뢰의 결정요인과 효과: 직무 내·외재적 보상의 상호작용" 한국인사·조직학회 13 (13): 35-71, 2005

7 양혁승, "전략적 인적자원관리: 기존 연구결과 및 향후 연구과제 개관" 한국인사관리학회 26 (26): 113-142, 2002

8 오계택, "전략적 인사관리에서의 근로자 태도의 매개효과" 한국직업능력개발원 11 (11): 97-125, 2008

9 배종석, "인적자원관리와 조직성과에 대한 실증연구" 한국인사·조직학회 11 (11): 133-169, 2003

10 김기태, "인적자원관리와 조직 성과간의 관계에 관한 연구： 인적자원관리 성과로서 종업원 태도의 매개효과를 중심으로" 한국인사·조직학회 16 (16): 115-157, 2008

11 이정현, "고성과작업조직의 효과와 영향요인" 17 (17): 1-38, 2007

12 신건호, "고성과작업시스템이 성과에 미치는 영향에 관한 연구: 호텔산업을 중심으로" 5 (5): 5-31, 2006

13 강성춘, "고성과작업시스템의 활용과 효과의 상황적합성" 한국인사·조직학회 17 (17): 125-168, 2009

14 신은종, "고성과작업시스템의 ‘고성과’는 무엇에 의해 결정되는가?:번들효과와 핵심 관행 탐색을 중심으로" 한국노사관계학회 19 (19): 43-69, 2009

15 김진희, "고성과 인적자원관리 요인이 조직몰입유형에 미치는 효과 - 중소기업을 대상으로 -" 한국인적자원관리학회 16 : 49-70, 2009

16 이민우, "고성과 인적자원관리 시스템이 기업성과에 미치는 영향에 관한 연구: 다층분석 및 매개효과 검증을 중심으로" 한국직업능력개발원 11 (11): 215-236, 2008

17 이상갑, "경영자에 대한 신뢰의 형성요인과 종업원 태도 및 행동과의 관계" 서강대 2006

18 Perry-Smith, J. E., "Work-family human resource bundles and perceived organizational performance" 43 : 1107-1117, 2000

19 Tyler, T. R., "Whither trust?. in: Trust in Organization: Frontiers of Theory and Research" Sage Publications 1-15, 1996

20 Shaw, R. B., "Trust in the balance: Building successful organizations on results, integrity and concern" Jossey-Bass Publishers 1997

21 Tyler, T. R., "Trust in organizational authorities: The influence of motive attributions on willingness to accept decisions. in: Trust in Organization, Frontiers of Theory and Research" Sage Publications 331-356, 1996

22 Aryee, S., "Trust as a mediator of the relationship between organizational justice and work outcomes: Test of a social exchange model" 23 : 267-285, 2002

23 Podsakoff, P. M., "Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organization citizenship behaviors" 1 (1): 107-142, 1990

24 Erickson, J., "Toward a strategic human resource management model of high reliability organizational performance" 16 (16): 907-928, 2005

25 Wright, P. M., "Theoretical and empirical challengers in studying:The HR practice and firm performance relationship,Center for advanced human resource studies,Cornell University,Working Paper Series" Cornell University 2000

26 Davis, J. H., "The trusted general manager and business unit performance: Empirical evidence of a competitive advantage" 21 : 563-576, 2000

27 Wu, P. C., "The role of procedural justice and power distance in the relationship between high performance work systems and employee attitudes, A multi-level perspective" 35 (35): 1228-1247, 2009

28 Allen, D. G., "The role of perceived organizational support and supportive human resource practices in the turnover process" 29 (29): 99-118, 2003

29 McElwee, G., "The relationship between total quality management and human resource management in small and medium-sized enterprises" 9 : 427-435, 2000

30 Baron, R. M., "The moderator-mediator variable distinction in social psychological research: Conceptual, Strategic and Statistical Consideration" 51 : 1173-1182, 1986

31 Womack, J., "The machine that changed the world, The story of lean production" Harper Perennial 1990

32 Pare, G., "The influence of high-involvement human resource practices, procedural justice, organizational commitment, and citizenship behaviors on information technology professional' turnover intentions" 32 (32): 326-357, 2007

33 Becker, B. E., "The Impact of Human Resource Management on Organization Performance: Progress and Prospects" 39 (39): 779-801, 1996

34 Huselid, M. A., "The Impact of Human Resource Management Practices on Turnover, Productivity, and Corporate Financial Performance" 38 (38): 635-672, 1995

35 Kinicki, A. J., "Relationship between an organization's actual human resource efforts and employee attitudes" 17 (17): 135-153, 1992

36 Carrel, M., "Personnel/Human Resource Management(2nd ed.)" Merrill 1986

37 Bae, J., "Organizational and HRM strategies in Korea: Impact on firm performance in an emerging economy" 43 (43): 502-517, 2000

38 Frenkel, S. J., "On the frontline: Organization of work in the information economy" ILR Press 1999

39 Rousseau, D. M., "Not so different after all: A cross-discipline view of trust" 23 : 393-404, 1998

40 Cook, J., "New work attitude measures of trust, organizational commitment and personal need non-fulfillment" 53 : 39-52, 1980

41 Delery, J. E., "Models of theorizing in strategic human resource management: Tests of universalistic, contingency, and configurational performance predictions" 39 (39): 802-835, 1996

42 Rogers, E. W., "Measuring Organizational Performance in Strategic Human Resource Management Research: Problems, prospects, and performance information markets" 8 : 311-331, 1998

43 Applebaum, E., "Manufacturing advantage: Why high performance work systems pay off" ILR Press 2000

44 Collins, C. J., "Knowledge exchange and combination: The role of human resource practices in the performance of high-technology firms" 49 (49): 544-560, 2006

45 Niehoff, P. B., "Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior" 36 : 527-556, 1993

46 Delery, J. E., "Issues of Fit in Strategic Human Resource Management: Implications for research" 8 : 289-309, 1998

47 Paauwe, J., "Introduction" 8 (8): 257-262, 1997

48 Dyer, L., "Human resource strategies and firm performance: What do we know and where do we need to go?" 6 (6): 656-667, 1995

49 Rogg, K. L., "Human resource practices, organizational climate, and customer satisfaction" 27 (27): 431-449, 2001

50 Guest, D. E., "Human resource management and performance: When research confronts theory" 12 (12): 1092-1106, 2001

51 Guest, D. E., "Human resource management and performance: A review and research agenda" 8 (8): 263-275, 1997

52 Beltran-Martin, I., "Human resource flexibility as a mediating variable between high performance work systems and performance" 34 (34): 1009-1044, 2008

53 Bae, J., "Human Resource strategy and firm performance in pacific rim countries" 14 (14): 1308-1332, 2003

54 MacDuffie, J. P., "Human Resource Bundles and Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry" 48 (48): 197-221, 1995

55 Way, S. A., "High performance work systems and intermediate indicators of firm performance within the US small business sector" 28 (28): 765-785, 2002

56 Singh, J., "Do organizational practices matter in role stress processes? A study of direct and moderating effects for marketing-oriented boundary spanners" 60 : 69-86, 1996

57 Zhang, Z., "Do high-performance human resource practices help corporate entrepreneurship? The mediating role of organizational citizenship behavior" 19 : 128-138, 2008

58 Verburg, R. M., "Configurations of human resource management practices: A Model and test of internal fit" 18 (18): 184-208, 2007

59 Meyer, J . P., "Commitment in the workplace: Theory, Research, and Application" Sage Pub 1997

60 Fishbein, M., "Belief, attitude, intention and behavior: An introduction to theory and research, Reading" Addison Wesley 1975

61 Takeuchi, R., "An empirical examination of the mechanisms mediating between high performance work system and the performance of Japanese organizations" 92 : 1069-1083, 2007

62 Mcallister, D. J., "Affect and cognition based trust as foundations for interpersonal cooperation in organizations" 38 (38): 24-59, 1995

63 Subramony, M., "A meta-analytic investigation of the relationship between HRM Bundles and firm performance" 48 (48): 745-768, 2009

64 Griffeth, R., "A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the next millennium" 26 (26): 463-488, 2000

65 Lepak, D. P., "A conceptual review of human resource management systems in strategic human resource management research" 25 : 217-271, 2006

66 Whitener, E. M., "'High Commitment' human resource practices affect employee commitment? A cross-level analysis using hierarchical linear modeling" 27 (27): 515-535, 2001