공공부문 경영컨설팅을 위한 비즈니스 프로세스 표준화 방안에 관한 연구

국문 초록 (Abstract)

공공부문 경영컨설팅은 해외 주요국가에서 일반적인 상황이나, 국내에서는 정부 부처 등의 수요가 형성되면서 이제 시작 단계로 접어들고 있다. 다만 국내에는 공공부문에 대한 전문적인 컨설팅 회사가 드물고 이를 위한 연구가 진행된 사례가 없다. 따라서 Mathias Weske의 비즈니스 프로세스 관리모델을 기준으로 대표적 글로벌 경영컨설팅 3개사의 공공부문 경영컨설팅 프로세스를 도표 표준방식으로 비즈니스 프로세스 표준화하여, 국내 공공부문 경영컨설팅을 수행하고자 하는 관계자가 활용할 수 있는 이론적 배경을 마련하고자 하였다. 연구 결과, 프로세스에 상당한 일관성이 나타나 표준화가 가능했으나 공공부문 맥락을 반영하는 전략 수립 프로세스는 구체적으로 제시되지 않아 이의 보완이 요구되었다. 또한 공공부문 경영컨설팅 비즈니스 프로세스 표준화는 기존의 민간부문 프로세스와 유사하게 나타남으로서 결과적으로 민간부문과 공공부문 경영컨설팅의 차이는 공공의 맥락에 따르는 전략 설계에 의해 구분됨을 최종적으로 확인하였다.

다국어 초록 (Multilingual Abstract)

In the major countries, management consulting service for government is a generalized. management consulting firms consulted a variety of participating in the range to the concrete government projects; build national future strategy, construction of information technology systems, improvement on the distribution network for the disease of therapeutic vaccine. As a result, the management consulting service on public sector(i.e. public management consulting) are formed in a special consulting market. For example, public management consulting has been subdivided into federal, state and local government in United States, so major consulting firms was established a formal specialized department and doing work in ordinary. However, public management consulting in Korea was at an early stage because government agencies formed domestic need recently. In Korea, specialized consulting firm was a rare and specialized studied for public management consulting wasn't reported. Important difference exist between public and private organizations and it can not be overlooked so the problem has occurred in public management consulting because management consulting methodology was optimized manner to private sector organizations. For this reason, I compared analyzed in the process units on BCG, McKinsy and Accenture's management consulting methodology for public sector according to Mathias Weske's model based on graphics standard, through this provided a theoretical background. The results of the study, appearance of a significant consistency in process was possible PBS. However strategies process to reflect of public sector context has not been specifically presented, so supplement was required. In addition, BPS result of public management consulting was similar to the existing private sector's process. As a result, the difference of management consulting process between private and public sector, was confirmed separated by strategy designed in accordance with the public context eventually.

목차 (Table of Contents)

• 요약
• I. 서론
• II. 연구대상
• 1. 민간부문과 공공부문 경영컨설팅의 차이
• 2. 연구대상 주요 글로벌 컨설팅 Firm
• III. 연구 방법
• 1. Business process management(BPM)
• 2. Business process standardization(BPS) 분석모델 조사
• 3. 연구모델 선정 : Mathias Weske의 BPM 모델
• IV. 연구결과
• 1. Weske 모델에 의한 공공부문 경영컨실팅 프로세스의 도표 표준 분석
• 2. Weske 모델에 의한 공공부문 경영컨설팅 프로세스의 BPS
• V. 결론
• 1. 논의
• 2. 시사점
• 3. 한계점 및 제언
• 참고문헌
• Abstract

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