유통서비스 업종에서의 작업장혁신에 관한 통합적 연구 = The Impact of High Performance Work System on the Firm Performance in Korean Distributive Service Companies

다국어 초록 (Multilingual Abstract)

The core of High Performance Work System(HPWS) is that work is organized to permit front-line workers to participate in decisions that alter organizational routines. So, the purpose of this study was to research the impact of HPWS on organizational performance by triangulation research method and to study the mediating effect of the turnover rate in Korean distributive service companies. A result of analysis was as follows. W-Mart case suggested that the low cost strategy resulted in the excellent management performance but was composed of the work system in which the working conditions W-Mart were inferior and made clear low-skilled, low-pay and high-turnover rate. But, WegmansFood Markets case was showing that the differentiation strategy was commensurate with HPWS and Wegmans Food Markets case was composed of the work system in which the working conditions were superior and made clear high-skilled, high-pay and low-turnover rate. The results of multiple regression analyses indicated that HPWS had a positive effect on turnover rate and per annual sales. The turnover rate partially mediated between HWPS and per annual sales.

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