리더의 감독행위가 리더-부하 교환관계(LMX)와 조직시민행동에 미치는 영향 = The Influence of Leader`s Supervisory Behavior on Leader-Member Exchange(LMX) and Organizational Citizenship Behavior

다국어 초록 (Multilingual Abstract)

Former leadership studies, as a performance of member on leader``s behavior, mainly focused on finding the relationship between leader``s behavior and follower``s attitude and behavior such as job performance, organizational citizenship behavior and organizational commitment. Those were cleared from these studies that effective leader``s behavior brings positive effects to personal and organizational performance and ineffective leader``s behavior brings negative effects such as switch position and deviant behaviors. However, the research that studied if leader``s behavior through what process have a influence on follower``s behavior and attitude was in short. So this study tried to identify the efficiency of leader``s behavior by presenting LMX as a intervening variable, accepting LMX as a process that leader``s behaviors cause organizational citizen behaviors. According to empirical analysis, leader’s supportive behaviors have a direct influence on LMX and organizational citizen behaviors. Leader``s abusive behaviors have a critical effect on LMX, but have no direct effect on member``s OCB-O. That is, this means leader``s abusive behaviors have a negative effect on LMX, LMX has a positive effect on OCB-I. Besides, LMX has a significant effect onorganizational citizen behavior, LMX``s intervening effect has a critical effect on both leader``s supervisory behavior and organizational citizen behaviors. Consequently, when LMX is used as a intervening variables, LMX can be worked as a source of energy causing organizational citizen behavior. This result is so meaningful in this study.

참고문헌 (Reference)

1 김영조, "호텔종사원들의 고용형태가 조직시민행동 및 고객지향성에 미치는 영향" 한국경영학회 37 (37): 839-871, 2008

2 한연주, "팔로어십, 상사부하교환관계(LMX), 조직몰입간의 관계에 관한 연구:관광·컨벤션기업을 중심으로" (사)한국관광레저학회 23 (23): 299-318, 2011

3 구연성, "카리스마 리더십이 동기부여적 자아개념과 직무성과에 미치는 영향" 경희대학교 대학원 2004

4 박오수, "차상위 리더의 리더에 대한 모욕행위의 적하효과(trickle-down effect) - 리더십을 매개하여 부하의 리더신뢰 및 LMX에 미치는 영향 -" 한국경영학회 38 (38): 1027-1058, 2009

5 박성진, "상사의 비인격적 행위가 부하의 이직의도와 조직몰입에 미치는 영향에 관한 연구 - 심리적 계약위반과 자기통제력의 조절효과를 중심으로 -" 한국국방경영분석학회 36 (36): 113-134, 2010

6 한주원, "상사의 비인격적 감독이 부하의 직장 내 일탈행동에 미치는 영향" 한국산업및조직심리학회 22 (22): 233-259, 2009

7 이경근, "상사의 비인격적 감독과 부하의 조직시민행동 차원 간의 관계에서 상사신뢰의 매개효과" 한국인적자원관리학회 17 (17): 173-192, 2010

8 황정희, "상사-비서 교환관계, 조직 동일시, 조직 기반 자기 존중감 간 관계" 한국산업및조직심리학회 21 (21): 607-630, 2008

9 정유제, "리더의 행동유형과 조직공정성, 조직시민행동과의 관계" 21 (21): 97-120, 2013

10 Peter G. N., "리더십 : 이론, 응용, 비판, 측정, 사례" 경문사 2009

11 Shanock, S., "When Supervisors Feel Supported : Relationships With Subordinates’ Perceived Supervisor Support, Perceived Organizational Support and Performance" 91 : 689-695, 2006

12 Howell, J., "The ties that bind : The impact of leader-member exchange, transformational and transactional leadership, and distance on predicting follower performance" 84 (84): 680-694, 1999

13 Truckenbrodt, Y. B., "The relationship between leader-member exchange and commitment and organizational citizenship behavior" 1 : 233-244, 2000

14 Chen, G., "The impact of expectations on newcomer performance in teams as mediated by work characteristics, social exchanges, and empowerment" 46 : 591-607, 2003

15 Wayne, S. J., "The effects of leader-member exchange on employee citizenship and impression management behavior" 46 : 1431-1440, 1993

16 Molm, L., "The Value of Exchange" 80 : 161-, 2001

17 Bergeron, D., "The Potential Paradox of Organizational Citizenship Behavior : Good Citizens at What Cost?" 32 : 1078-1095, 2007

18 LePine, J. A., "The Nature and Dimensionality of Organizational Citizenship Behaviour : A critical Review and Meta-Analysis" 87 (87): 52-65, 2002

19 Anderson, J. C., "Structural Modeling in Practice : A Review and Recommended Two-step Approach" 103 (103): 411-423, 1988

20 Settoon, R. P., "Social exchange in organizations : The differential effects of perceived organizational support and leader member exchange" 81 : 219-227, 1996

21 Duffy, M. K., "Social Undermining and Social Support in the Workplace" 45 : 331-351, 2002

22 Bentler, P. M., "Significance tests and goodness of fit in the analysis of covariance structures" 88 : 588-606, 1980

23 Graen, G. B., "Role of Leadership in the Employee Withdrawal Process" 67 : 868-872, 1982

24 Graen, G. B., "Relationshipbased approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective" 6 : 219-247, 1995

25 Ashforth, B. E., "Petty Tyranny in Organizations : A Preliminary Examination of Antecedents and Consequences" 14 : 126-140, 1997

26 Wayne, S. J., "Perceived organizational support and leader-member exchange: A Social exchange perspective" Academy 1997

27 Eisenberger, R., "Perceived Supervisor Support : Contributions to Perceived Organizational Support and Employee Retention" 87 : 565-573, 2002

28 Rhoades, L., "Perceived Organizational Support : A Review of the Literature" 87 : 698-714, 2002

29 Yoon, J., "Organizational Support in the Workplace : The Case of Korean Hospital Employees" 52 : 923-945, 1999

30 Podsakoff, P. M., "Organizational Citizenship Behaviors : A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research" 26 (26): 513-563, 2000

31 Lee, K., "Organizational Citizenship Behavior and Workplace Deviance : The Role of Affect and Cognitions" 87 (87): 131-142, 2002

32 Smith, A., "Organizational Citizenship Behavior : Its Nature and Antecedents" 68 (68): 653-663, 1983

33 Liden, R. C., "Multidimensionality of Leader-Member Exchange : An Empirical Assessment through Scale Development" 24 (24): 43-72, 1998

34 Williams, L. J., "Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors" 17 (17): 601-617, 1991

35 Rothmann, S., "Job Demands, Job Resources, Burnout and Work Engagement of Management Staff at a Platinum Mine in the North West Province" 38 (38): 49-61, 2007

36 Berry, C. M., "Interpersonal Deviance, Organizational Deviance, and Their Common Correlates" 92 : 410-424, 2007

37 Podsakoff, N. P., "Individual-and organizational-level consequences of organizational citizenship behaviors : A meta-analysis" 94 : 122-141, 2009

38 Barsky, A., "If You Feel Bad, It's Unfair : A Quantitative Synthesis of Affect and Organizational Justice Perceptions" 92 : 286-293, 2007

39 Kellerman, B., "How bad leadership happens" 35 (35): 41-46, 2005

40 Tepper, J., "Feedforward and Feedback Inhibition in Neostriatal GABAergic Spiny Neurons" 58 : 272-281, 2008

41 Oldham, G. R., "Employee Creativity : Personal and Contextual Factors at Work" 39 : 607-634, 1996

42 Hekman, D. R., "Effects of organizational and professional identification on the relationship between administrators’ social influence and professional employees’ adoption of new work behavior" 94 (94): 1325-1335, 2009

43 Greenhaus, J. H., "Effects of Race on Organizational Experiences, Job Performance Evaluations, and Career Outcomes" 33 : 64-86, 1990

44 Tepper, B. J., "Consequences of Abusive Supervision" 43 : 178-190, 2000

45 Kidwell, R. E., "Cohesiveness and Organizational Citizenship Behavior : A Multilevel Analysis Using Work Groups and Individuals" 23 (23): 775-793, 1997

46 Aryee, S., "Antecedents and Outcomes of Abusive Supervision : Test of a Trickle-Sown Medel" 92 : 191-201, 2007

47 Harris, K. J., "An Investigation of Abusive Supervision as a Predictor of Performance and the Meaning of Work as a Moderator of the Relationship" 18 (18): 252-263, 2007

48 Netemeyer, R. G., "An Investigation into the Antecedents of Organizational Citizenship Behaviors in a Personal Selling Context" 61 : 85-98, 1997

49 Tepper, B. J., "Abusive Supervision in Organizations" 33 (33): 261-289, 2007

50 Mitchell, M. S., "Abusive Supervision and Workplace Deviance and the Moderating Effects of Negative Reciprocity Beliefs" 92 : 1159-1168, 2007

51 Zellars, K. L., "Abusive Supervision and Subordinates’Organizational Citizenship Behavior" 87 : 1068-1076, 2002

52 Organ, D., "A Restatement of the Satisfaction-Performance Hypothesis" 14 (14): 547-557, 1988