1 "정보시스템 아웃소싱: 방법론과 사례" 도서출판 아진 1999
2 "그룹 관계사에 SLA 적용 팔 걷었다" 2003
3 "관계지향성의 구성요인 및 원인과 성과에 관한 연구" 3 (3): 1-24, 2001
4 "Using Metrics to Monitor a Service-Level Agreement" Gartner Group 2002
5 "The Role of Service Level Agreements in IT Service Delivery" 6 (6): 128-132, 1998
6 "The Complete Guide to IT Service Level Agreements; Aligning IT Services to Business Needs" The Rothstein Associates Inc. 2002
7 "SLA를 통한 효율적인 아웃소싱 서비스 관리" 2003
8 "SLAs with Outsourcers May Provide Less Than You Realize" Gartner Group 2002
9 "Relational Exchange Norms, Perceptions of Unfairness, and Retained Hostility in Commercial Litigation" 32 : 534-552,
10 "Production and Transaction Economies and IS Outsourcing : A Study of U.S. Banking Industry" 22 (22): 535-552, 1998
1 "정보시스템 아웃소싱: 방법론과 사례" 도서출판 아진 1999
2 "그룹 관계사에 SLA 적용 팔 걷었다" 2003
3 "관계지향성의 구성요인 및 원인과 성과에 관한 연구" 3 (3): 1-24, 2001
4 "Using Metrics to Monitor a Service-Level Agreement" Gartner Group 2002
5 "The Role of Service Level Agreements in IT Service Delivery" 6 (6): 128-132, 1998
6 "The Complete Guide to IT Service Level Agreements; Aligning IT Services to Business Needs" The Rothstein Associates Inc. 2002
7 "SLA를 통한 효율적인 아웃소싱 서비스 관리" 2003
8 "SLAs with Outsourcers May Provide Less Than You Realize" Gartner Group 2002
9 "Relational Exchange Norms, Perceptions of Unfairness, and Retained Hostility in Commercial Litigation" 32 : 534-552,
10 "Production and Transaction Economies and IS Outsourcing : A Study of U.S. Banking Industry" 22 (22): 535-552, 1998
11 "Portfolios of Control in Outsourced Software Development Projects" 14 (14): 291-314, 2003
12 "Portfolio of Control Modes and IS Project Management" 8 (8): 215-239, 1997
13 "Plugging into Strategic Partnerships: The Critical IS Connection" 14 : 7-17, 1990
14 "Metrics for IT Outsourcing Service Level Agreements" http://www.clarity-consulting.com/metrics_article.htm 2002
15 "Managing Your Outsourcing Vendor in the Financial Service Industry" 43 (43): 23-36, 1992
16 "Managing Investment in Information Technology: Mini Case Examples and Implications" 13 (13): 3-18, 1989
17 "Interorganizational Governance in Marketing Channels" 58 : 71-85, 1992
18 "Interimistic Relational Exchange: Conceptualization and Propositional Development" 28 (28): 212-225, 2000
19 "Integrating Service Level Agreements; Optimizing Your OSS for SLA Delivery" 2002
20 "Information Systems Outsourcing Strategies for Affiliated Firms of the Kroean Conglomerate Groups" 6 (6): 203-229, 1997
21 "Incomplete Contracting Issues in Information Systems Deveolpment Outsourcing" 8 : 459-477, 1992
22 "ITIL, Service Delivery" The Stationery Office 2001
23 "IT Outsourcing: Maximize Flexibility and Control" 84-93, 1995
24 "How to Use Penalties in Negotiating With External Service Providers" Gartner Group 1998
25 "How to Establish and Maintain Service Level Agreements" Help Desk Institute 1994
26 "Frequently Asked SLA Questions" Gartner Group 1996
27 "Frequently Asked SLA Questions" 1996
28 "Foundations of Service Level Management" Sams 2000
29 "Evolution of the Marketing Organization: New Forms for Turbulent Environments" 55 : 77-93, 1991
30 "Ethical and Legal Foundations of Relational Marketing Exchanges" 57 : 35-46, 1993
31 "Environmental Determinants of Decision-Making Uncertainty in Marketing Channels" 25 : 36-50, 1988
32 "Do Norms Matter in Marketing Relationships" 56 : 32-44, 1989
33 "Developing Buyer-Seller Relationships" 51 : 11-27, 1987
34 "Develop Long-Term Competitiveness through IT Assets" 20 (20): 31-42, 1996
35 "Determinants of Interorganizational Relationship: Integration and Future Directions" 15 : 241-265, 1999
36 "Creating a Service-Level Agreement for the IS Organization" Gartner Group 2002
37 "Contracts: Adjustment of Long-Term Economic Relations under Classical, Neoclassical, and Relational Contract Law" 72 (72): 1978
38 "Contracts as Hierarchical Documents" Norwegian Univ. Press 121-171, 1985
39 "Case Study Research: Design and Method" Sage Publications Inc 1994
40 "A Scientific Methodology for MIS Case Studies" 13 (13): 33-55, 1989
41 "A Guide to Successful SLA Development and Management" Gartner Group 2000