소비자상담사 수요ㆍ공급시스템의 문제점 및 개선방안 연구

다국어 초록 (Multilingual Abstract)

Nowadays, we have so many difficulties in our daily life as a consumer, that the demand for consumer counseling which gives assistance with consumer problems has increased rapidly. But there are many problems with our present consumer counselor certification system in many aspects. The purpose of this study is to find out the problems of current consumer counselor certification system and suggest a solution for them. To accomplish that purpose, firstly we point out several defects in the certification system from both side of supply and demand for consumer counselors. Then we suggest some sensible solutions to remedy the defects as follows. First, we need to unify the divided certifications as taking the advantage from each certifications. Second, trying to meet the requirements of society, the qualification for certification have to be improved especially in the field of practical affairs. Third, we need an improved consumer related policy and information system so as to promote the employment of certificated consumer counselors. Forth, it is necessary to inspire public with the importance of consumer counselling.

목차 (Table of Contents)

• Abstract
• I. 서론
• II. 이론적 배경
• 1. 소비자상담사의 전문자겨화 배경
• 2. 소비자상담사의 역할
• 3. 외국의 소비자상담사 자격제도 현황
• III. 소비자상담사 수요ㅌㆍ공급시스템의 문제점
• 1. 공급 측면
• 2. 수요 측면
• IV. 소비자상담사 수요ㆍ공급시스템의 개선방안
• 1. 공급체계의 단일화
• 2. 사회적 요구에 맞는 능력검정
• 3. 고용지원을 위한 제도적 방안 마련
• 4. 자격관련 통합적 정보시스템 구축
• 5. 소비자상담에 대한 인식전환 및 지속적 연구제공
• V. 결론
• 참고문헌