RISS 학술연구정보서비스

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      Lean System을 이용한 행정서비스 개선 = Improvement of Public administration service using Lean System

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      https://www.riss.kr/link?id=A76468759

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      다국어 초록 (Multilingual Abstract)

      The interest for public administration service which is regarded as the service industry recently is increasing. This means that the value of customer satisfaction pursued from enterprise section in the past is broadly accepted as the goal of struggle for existence in both public and personal domain. But, it can be said that quality problem in public administrative service is remained if it regards as simple campaign for kindness The kindness is nothing but an one of facts which consist of satisfaction.
      In this paper, we develop the Lean model called LPAM(Lean Public Administration Model) to improve the public adminstration service in the base of acceptable methodology which is widely using in improvement. Also we examine that proposed model can work well as the improve process pursuing customer"s satisfaction and improvement of public administration service.
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      The interest for public administration service which is regarded as the service industry recently is increasing. This means that the value of customer satisfaction pursued from enterprise section in the past is broadly accepted as the goal of strugg...

      The interest for public administration service which is regarded as the service industry recently is increasing. This means that the value of customer satisfaction pursued from enterprise section in the past is broadly accepted as the goal of struggle for existence in both public and personal domain. But, it can be said that quality problem in public administrative service is remained if it regards as simple campaign for kindness The kindness is nothing but an one of facts which consist of satisfaction.
      In this paper, we develop the Lean model called LPAM(Lean Public Administration Model) to improve the public adminstration service in the base of acceptable methodology which is widely using in improvement. Also we examine that proposed model can work well as the improve process pursuing customer"s satisfaction and improvement of public administration service.

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      목차 (Table of Contents)

      • Abstract
      • 1 .서론
      • 2. 행정 Process의 Lean System 적용
      • 3. 결론
      • [참고문헌]
      • Abstract
      • 1 .서론
      • 2. 행정 Process의 Lean System 적용
      • 3. 결론
      • [참고문헌]
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