구조적, 환경적 품질경영활동이 조직학습활동과 기업성과에 미치는 영향 : KOSPI 상장 제조업 중심으로 = The Effect of the Structured and Contextual TQM practices on Organizational Learning Activities and Business Performance

다국어 초록 (Multilingual Abstract)

This study investigates the relationships of two distinct sets of total quality management practices(TQM) called structured TQM practices and contextual TQM practices, with two organizational learning(OL) elements called learning stocks and learning flows. This study also examines the mediation effect of OL elements on business performance in Korean industrial manufacturing settings. This study theoretically develops a conceptual model with 7 hypotheses regarding how these two different types of TQM approaches influence learning accumulations and learning transfer processes and how the organizational learning activities meditate between the TQM practices and business performance. In the hypothesized model, this study found that contextual TQM practices have strong positive relationships with learning stocks while structured TQM practices only significantly influence on learning flows. Moreover, this research found that learning stocks impact on learning flows as well as only learning flows are significantly associated with business performance.

국문 초록 (Abstract)

본 연구는 서로 다른 특징을 가진 품질경영활동이 조직학습활동 내 발생되는 학습 축적과 학습전이 활동에 미치는 영향을 분석하였으며 조직학습활동을 매개로 기업성과에 미치는 영향을 탐색하였다. 품질경영활동은 기술적, 도구적, 분석적 활동을 강조하는 구조적 품질경영활동(예: 프로세스관리, 정보와 분석)과 사회적, 심리적 관계 속에서 생성되는 환경적 품질경영활동(예: 리더십, 고객중심, 인간관리)의 두 가지로 구분되는데 이와 같은 상이한 두 개의 품질활동군의 전략적 사용을 통한 지식 생성 및 전이, 그리고 기업성과에 대한 영향을 알아보았다. 문헌 고찰을 통해 생성된 7개의 가설로 구성된 연구모형이 도출되었으며 KOSPI에 상장된 제조업체를 대상으로, 구조방정식을 통해 분석되었다. 연구 결과로, 구조적 품질경영활동은 학습 축적활동 보다 학습 전이활동에만 영향을 미치는 반면 환경적 품질경영활동은 학습 축적만이 직접적인 통계적 유의를 나타냈다. 또한 학습축적은 학습전이를 유도하였으며 기업성과와 조직학습활동과의 관계에서는 학습전이활동만 기업성과에 유의하게 작용하는 것으로 밝혀졌다.

참고문헌 (Reference)

1 진규동, "학습조직 활동과 조직성과에 관한 연구-제조업과 비제조업을 중심으로" 한국기업교육학회 10 (10): 1-26, 2008

2 SK C&C, "지식경영과 지식관리시스템" 한국언론자료간행회 2001

3 김수원, "생산부문에서의 학습조직 구축을 위한 지원시스템 성공요인에 관한 연구" 한국직업교육학회 21 (21): 93-109, 2002

4 오석영, "기업역량으로서의 조직학습 - 품질경영활동과 기업성과간의 매개적 역할을 중심으로" 한국품질경영학회 38 (38): 20-33, 2010

5 Hackman, J. R, "Total quality management: Empirical, conceptual, and practical issues" 40 (40): 309-341, 1995

6 Powell,T.C, "Total quality management as competitive advantage: A review and empirical study" 16 : 15-37, 1995

7 Hoskisson, R. E, "Theory and research in strategic management: Swings of a pendulum" 25 (25): 417-456, 1999

8 Kaynak,H, "The relationship between total quality management practices and their effects on firm performance" 21 (21): 405-435, 2003

9 Samson, D, "The relationship between total quality management practices and operational performance" 17 (17): 393-409, 1999

10 Li, S., "The impact of supply chain management practices on competitive advantage and organizational performance" 34 (34): 107-124, 2006

11 Crossan, M, "The Strategic Management of Organization Learning" Academy of Management 1998

12 Kim,D.H, "The Link between Individual and Organizational Learning" (Fall) : 37-50, 1993

13 Flynn, B. B, "The Impact of Quality Management Practices on Performance and Competitive Advantage" 26 (26): 659-691, 1995

14 Anderson, J. C, "Structural equation modeling in practice: A review and recommended two-step approach" 103 (103): 411-423, 1988

15 Vera, D, "Strategic leadership and organizational learning" 29 (29): 222-240, 2004

16 Sousa, R, "Quality management re-visited: a reflective review and agenda for future research" (20) : 91-109, 2002

17 Crosby,P.B, "Quality is free: The art of making quality certain" New American Library 1979

18 Edmondson,A, "Psychological safety and learning behavior in work teams" 44 (44): 350-383, 1999

19 Argyris,C, "Prologue: toward a comprehensive theory of management In Organizational Learning and Competitive Advantage" Sage Publications 1996

20 Kline,R.B, "Principles and Practice of Structural Equation Modeling (2nd ed.)" Guilford Press 2005

21 Deming,E, "Out of the Crisis" Massachusetts Institute of Technology, Center for Advanced Engineering Study 1986

22 Huber G, "Organizational learning: The contributing processes and the literature" 2 (2): 88-115, 1991

23 Argyris, C, "Organizational learning: A theory of action perspective" Addison-Wesley 1978

24 Fiol, C.M, "Organizational learning" 10 (10): 803-813, 1985

25 Levin,D.Z, "Organizational Learning and the Transfer of Knowledge: An Investigation of Quality Improvement" 11 (11): 630-647, 2000

26 Choo, A. S, "Method and context perspectives on learning and knowledge creation in quality management" 25 : 918-931, 2007

27 Choo, A. S, "Method and Psychological Effects on Learning Behaviors and Knowledge Creation in Quality Improvement Projects" 53 (53): 437-450, 2007

28 Nair,A, "Meta-analysis of the relationship between quality management practices and firm performance – implications for quality management theory development" 24 : 948-975, 2006

29 Dess, G. G, "Measuring Organizational Performance in the Absence of Objective Measures: The Case of the Privately-Held Firm and Conglomerate Business Unit" 5 : 265-273, 1984

30 Crossan, M, "Measuring Organizational Learning" Academy of Management 1997

31 Bontis, N., "Managing an organizational learning system by aligning stocks and flows" 39 (39): 437-469, 2002

32 Dean, J.W, "Management Theory and Total Quality: Improving research and practice through theory development" 19 (19): 392-418, 1994

33 Spender,J.C, "Making knowledge the basis of a dynamic theory of the firm" 17 : 45-62, 1996

34 Prieto, I. M, "Learning capability and business performance: a nonfinancial and financial assessment" 13 (13): 166-185, 2006

35 Juran,J.M, "Juran on leadership for quality" The Free Press 1989

36 Senge,P.M, "It’s the Learning: The Real Lesson of the Quality Movement" 22 (22): 34-40, 1999

37 Lopez, S. P, "Human Resource Practices, Organizational Learning and Business Performance" 8 (8): 147-164, 2005

38 Barney,J.B, "Firm resources and sustained competitive advantage" 17 : 99-120, 1991

39 March,J.G, "Exploration and exploitation in organizational learning" 2 : 71-87, 1991

40 Barrow,J.W, "Does total quality management equal organizational learning" 26 (26): 39-44, 1993

41 Sitkin, S. B, "Distinguishing control from learning in total quality management: a contingency perspective" 19 (19): 537-564, 1994

42 Chen, H-C, "Development and validation of the learning transfer system inventory in Taiwan" 16 (16): 55-85, 2005

43 Reeves, C. A, "Defining quality: alternatives and implications" 19 (19): 419-445, 1994

44 Hu, L, "Cutoff Criteria for Fit Indexes in Covariance Structure Analysis: Conventional Criteria Versus New Alternatives" 6 (6): 1-55, 1999

45 York, K., "Causation or covariation: an empirical re-examination of the link between TQM and financial performance" (22) : 291-311, 2004

46 Crossan, M, "An organizational learning framework from intuition to institution" 24 (24): 522-537, 1999

47 Saraph, J. V, "An instrument for measuring the critical factors of quality management" 20 (20): 810-829, 1989

48 배병렬, "AMOS 7에 의한 구조방정식 모델링" 도서출판 청람 2007

49 Anderson, J. C, "A path analytic model of a theory of quality management underlying the Deming management method: Preliminary empirical finding" 26 (26): 637-658, 1995

50 Nonaka,I, "A dynamic theory of organizational knowledge creation" 32 (32): 7-23, 1994