Starting lean from scratch : a senior leader's guide to beginning and steering an organizational culture change for continuous improvement

목차 (Table of Contents)

• CONTENTS
• Foreword = xvii
• Preface = xix
• Acknowledgements = xxxiii
• About the Author = xxxv
• Part Ⅰ Understanding the Spaces of Lean Transformation
• Chapter 1 Introduction = 3
• Chapter 2 The Three Spaces Model = 5
• Chapter 3 Defining Some Key Terms = 9
• Senior Leader = 9
• Lean = 9
• Operations Excellence = 10
• Continuous Improvement = 10
• Kaizen = 10
• Chapter 4 The Lean Management Team = 13
• The Most Senior Leader = 13
• The Other Executives = 14
• The Space of Trust = 14
• The Space for Change = 14
• The Space for CI = 15
• The Lean Champion = 15
• The Space of Trust = 17
• The Space for Change = 19
• The Space for CI = 20
• The Lean Practitioner = 21
• The Space of Trust = 22
• The Space for Change = 22
• The Space for CI = 23
• The Lean Facilitators = 24
• The Space of Trust = 25
• The Space for Change = 25
• The Space for CI = 26
• The Other Leaders = 26
• The Space of Trust = 27
• The Space for Change = 27
• The Space for CI = 27
• Your Lean Consultant = 28
• The Space of Trust = 30
• Space for Change = 31
• The Space for CI = 31
• Part Ⅱ Understanding the Space of Trust
• Chapter 5 The Space of Trust Explained = 35
• Chapter 6 Trust Principle #1 : Know That Culture Change Is the Goal, Not the Implementation of Lean Tools = 37
• Chapter 7 Trust Principle #2 : Trust That Your People Are Not the Problem. You Are = 43
• Do Any of These Sound Familiar? = 43
• If You Are Not a Senior Leader = 44
• If You Are the Senior Leader = 46
• Chapter 8 Trust Principle #3 : Believe That Your People Come to Work Every Day Wanting to Do a Good Job = 49
• Chapter 9 Trust Principle #4 : Understand That People Become a Product of Their Environment = 53
• Chapter 10 Trust Principle #5 : Believe That You Can Change = 57
• Chapter 11 Trust Principle #6 : Free Yourself from the Need for External Validation = 61
• Chapter 12 Trust Principle #7 : Trust That Better Client Service Results from Treating Your People Well = 65
• Chapter 13 Trust Principle #8 : Remember That Authority Matters = 67
• Chapter 14 Trust Principle #9 : Delegate Properly = 71
• Chapter 15 Trust Principle #10 : Remember That Management Still Has Rights = 75
• Chapter 16 Trust Principle #11 : Always Act with Respect for People = 81
• Chapter 17 Trust Principle #12 : Correct Workplace Behaviour Problems Quickly = 85
• Chapter 18 Trust Principle #13 : Talk about Problems Openly, but Focus on Solutions = 89
• Chapter 19 Trust Principle #14 : Give Balanced Performance Feedback Regularly = 93
• Chapter 20 Trust Principle #15 : Thank Your Staff Personally When They Do Something Great = 97
• Chapter 21 Trust Principle #16 : Discipline Only the Unwilling, but Know That They Are Few = 99
• Chapter 22 Trust Principle #17 : Protect Your People = 105
• Chapter 23 Trust Principle #18 : Show Loyalty to Leadership above You = 109
• Chapter 24 Trust Principle #19 : Go and See to Truly Understand = 111
• Chapter 25 Trust Principle #20 : Respect the Leadership Chain of Command = 119
• Chapter 26 Trust Principle #21 : Listen Effectively = 123
• Chapter 27 Trust Principle #22 : Understand the True Source of Your Value as a Leader = 127
• Chapter 28 Trust Principle #23 : Be a Coach, Not a Judge = 131
• Chapter 29 Trust Principle #24 : Coach with Questions, Not Answers = 135
• Chapter 30 Trust Principle #25 : Eliminate Competition in Favour of Teamwork = 139
• Chapter 31 Trust Principle #26 : Be Congruent = 145
• Chapter 32 The Space of Trust-Concluding Thoughts = 149
• Part Ⅲ Understanding the Space for Change
• Chapter 33 The Space for Change Explained = 155
• Chapter 34 Change Principle #1 : Recognize That Sometimes Terminology Does Matter = 157
• Chapter 35 Change Principle #2 : Explain WHY Many Times = 161
• Chapter 36 Change Principle #3 : Be Wary of a Goal of Quick Cash Savings = 165
• Chapter 37 Change Principle #4 : Appreciate the Value of Change Management = 169
• Chapter 38 Change Principle #5 : Communicate Everything You Can = 175
• Chapter 39 Change Principle #6 : Find Your Voice = 183
• Chapter 40 Change Principle #7 : Challenge the Status Quo Continuously = 187
• Chapter 41 Change Principle #8 : Respect the Current State of Evolutionary Growth = 191
• Understanding Organizational Change Evolution = 191
• Knowing Where Your Organization Is in Its Evolution = 193
• The Dangers of Trying to Leapfrog = 194
• The Right Sequence of Steps for Your Lean Journey = 196
• Chapter 42 Change Principle #9 : Start with the Willing, Convince the Skeptical, Then Deal with the Resisters = 197
• Chapter 43 Change Principle #10 : Remember That We Learn by Doing = 203
• Chapter 44 Change Principle #11 : Understand That a Presentation Does Not Equal Training = 205
• Chapter 45 Change Principle #12 : Ask Them to Show You, Not Tell You = 207
• Chapter 46 Change Principle #13 : Use Visual Metrics Regularly to Teach and Reveal, Never to Assign Blame = 211
• Chapter 47 Change Principle #14 : Embrace Huddle Board Meetings as a Part of the Culture Change = 223
• Chapter 48 Change Principle #15 : Realize That in an Office, 5S Doesn't Just Mean Cleaning off Your Desk = 227
• Chapter 49 Change Principle #16 : Be Ruthless When Setting Strategic Priorities = 231
• Chapter 50 Change Principle #17 : Value How an Objective Is Achieved as Much as the Achievement Itself = 235
• Chapter 51 Change Principle #18 : Set up a Structure of Aligned Metrics to Take You Where You Need to Go = 239
• Chapter 52 Change Principle #19 : Drive Towards Thoughtfully Selected Targets on Your Metrics = 243
• Chapter 53 Change Principle #20 : Say "Yes" More Often Than "No" at First, Then Be Selective = 247
• Chapter 54 Change Principle #21 : Celebrate Team Accomplishments, Large and Small = 249
• Chapter 55 Change Principle #22 : Recognize the Power and Primacy of Intrinsic Motivation = 251
• Chapter 56 Change Principle #23 : Teach Your Leaders to Operate in the Gray = 257
• Chapter 57 Change Principle #24 : Protect the Culture Change = 259
• Chapter 58 The Space for Change-Concluding Thoughts = 263
• Part Ⅳ Understanding the Space for Continuous Improvement
• Chapter 59 The Space for Continuous Improvement Explained = 267
• Chapter 60 CI Principle #1 : Defend Continuous Improvement as an Investment, Not a Cost = 271
• Chapter 61 CI Principle #2 : Study and Adopt Methods of Time Management = 275
• Chapter 62 CI Principle #3 : Let Those Who Do the Job Develop the Improvements = 279
• Chapter 63 CI Principle #4 : Plan for Success Every Time = 281
• Get Some Easy Wins Going = 281
• Later on... = 282
• Chapter 64 CI Principle #5 : Look for the Barriers in Advance, and Remove Them = 287
• Chapter 65 CI Principle #6 : Choose the Right People for an Event = 291
• How Important Is Team Diversity? = 291
• Selecting the Lean Facilitator = 295
• Chapter 66 CI Principle #7 : Get the Leadership out of the Room = 297
• Chapter 67 CI Principle #8 : Scope Your Projects with Care = 301
• Chapter 68 CI Principle #9 : Take Each Project over the Finish Line = 305
• Chapter 69 CI Principle #10 : Receive with Gratitude and Implement the Efforts of Your People = 307
• Chapter 70 CI Principle #11 : Teach Them about the Types of Wastes = 309
• Chapter 71 CI Principle #12 : Solve the Right Problem = 315
• Chapter 72 CI Principle #13 : Run an Experiment to Improve Something = 323
• Chapter 73 CI Principle #14 : Share Widely Best Practices = 327
• Chapter 74 CI Principle #15 : Adapt and Innovate When You Adopt Best Practices = 331
• Chapter 75 CI Principle #16 : Strike the Balance between Innovation and Standardization = 333
• Chapter 76 CI Principle #17 : Drive towards Effective Daily Kaizen = 337
• Chapter 77 CI Principle #18 : Plan for Your Obsolescence = 343
• Chapter 78 CI Principle #19 : Reflect and Improve = 345
• Chapter 79 The Space for Continuous Improvement-Concluding Thoughts = 349
• Part Ⅴ Understanding the New Way
• Chapter 80 Putting the Spaces Together = 355
• Chapter 81 Striving for Congruence = 357
• Congruence of Behaviour and Words = 357
• You Should Be Changing...Everywhere = 358
• Chapter 82 Show Them It's Possible = 361
• Chapter 83 It Feels Different in Here = 363
• Notes and References = 367
• Index = 385