카지노 종사원의 조직 공정성이 조직 몰입과 직무 만족에 미치는 영향

다국어 초록 (Multilingual Abstract)

ABSTRACT
Impacts of casino employees' perceived organization justice on organization commitment and job satisfaction

Park, Han su
Department of Hotel Management
The Graduate School of Tourism Sejong University

Casino industry highly relies on human resource and human services and attitudes and behaviors of employees are one of most prominent factors in business performance. As such, these aspects of employees can make different impact with the consequent result of effectiveness and efficiency of business management approaches. In other words, employees' awareness of the fair treatment they receive for instance, compensation, decision making process, working condition and etc, have strong influence on their attitudes and behaviors. And thus, this is very prominent issue in employees' internal marketing.
Therefore, this research is to suggest new method in casino employees' internal marketing strategy with an analysis of the relationship between casino employee's awareness of organizational justice and their consequent organizational commitment and job satisfaction.
A survey to verify the task was conducted by targeting casino employees in Seoul based and the following is the summary.
Organizational justice resulted in four factors of distributive justice, interactive justice, process justice and organizational commitment resulted in affective involvement, normative involvement, transactional involvement, and continuing involvement. Lastly, job satisfaction resulted in wage, promotion, colleagues, supervisors, and nature of work.
The organizational justice of casino employees affect distributive justice, interactive justice and process justice and subsequently distributive justice influences affective involvement and normative involvement. The fairness on reward or compensation employees receive is important because employees measure the compensation if it is proper with degree of their contribution to the work. Thus, internal marketing on compensation and contribution is needed.
All of affective involvement, normative involvement, transactional involvement and continuing involvement appeared to influence employee's job satisfaction. From them, affective involvement appeared to influence all of wage, promotion, colleagues and nature of work. This explains that individual personal qualities which covers sense of belonging, attachment, family love, loyalty, homogeneity affect employees duty. This suggests that for employees' job satisfaction marketing should also consider individual personal qualities.
Also, reasonable and objective performance appraisal specifically designed for casino industry is needed because the industry is especially based on human resources. And such appraisal system should be acknowledged and appreciated by managers and employees in the field.
Future study should examine other important casino-industry-specific factors and measurement scales not only of Seoul based but also in broader sense targeting national casino employees.

목차 (Table of Contents)

• 제1장 서론 1
• 제1절 문제제기 1
• 제2절 연구의 목적 3
• 제3절 연구의 방법 및 절차 5
• 제2장 이론적 배경 7
• 제1절 조직 공정성의 개념 및 선행연구 7
• 1. 조직 공정성의 개념 7
• 2. 조직 공정성의 유형 9
• 1) 분배 공정성 9
• 2) 절차 공정성 13
• 3) 상호작용 공정성 15
• 제2절 조직몰입의 개념과 선행연구 17
• 1. 조직몰입의 개념 17
• 2. 조직몰입의 선행연구 21
• 3. 조직몰입의 선행변수에 관한 선행연구 23
• 제3절 직무만족의 개념과 선행연구 27
• 1. 직무만족의 개념 27
• 2. 직무만족의 중요성 30
• 3. 직무만족의 선행연구 32
• 제3장 조사설계 34
• 제1절 연구모형 및 연구과제 34
• 1. 연구과제의 설정 34
• 1) 조직 공정성과 조직몰입의 관계 34
• 2) 조직몰입과 조직만족의 관계 36
• 2. 연구모형 37
• 제2절 연구조사방법 38
• 1. 변수의 조작적 정의 38
• 1) 조직 공정성 38
• 2) 조직몰입 40
• 3) 직무만족 40
• 2. 설문지의 구성 41
• 3. 표본설계 및 자료수집 42
• 4. 자료 분석방법 43
• 제4장 연구과제 분석 44
• 제1절 표본의 일반적 특성 44
• 제2절 측정도구의 분석 및 평가 46
• 1. 조직 공정성 지각에 대한 요인분석 및 신뢰성 분석 47
• 2. 조직몰입에 대한 요인분석 및 신뢰성 분석 49
• 3. 직무만족에 대한 요인분석 및 신뢰성 분석 51
• 제3절 과제의 검증 53
• 1. 연구과제 1의 검증 : 조직 공정성과 조직몰입의 관계 53
• 2. 연구과제 2의 검증 : 조직몰입과 직무만족의 관계 58
• 제4절 연구과제의 검증결과 요약 63
• 제5장 결론 64
• 제1절 연구의 요약 64
• 제2절 연구의 시사점 및 의의 66
• 제3절 연구의 한계점 및 향후 연구방향 67
• 참고 문헌 68
• 설문지 80
• ABSTRACT 86