Outsourcing library operations in academic libraries : an overview of issues and outcomes

목차 (Table of Contents)

• CONTENTS
• Foreword = xiii
• Preface = xv
• Introduction = xvii
• List of Acronyms = xix
• 1-Outsourcing : An Overview = 1
• What Is Outsourcing? = 1
• Definitions of Outsourcing = 2
• Definition of the Outsource Supplier = 2
• Definitions of Related Terms = 3
• Key Concepts in Outsourcing = 3
• Outsourcing As a Reengineering Tool = 3
• Why Outsource? = 4
• Economic Gains = 5
• Political Motives = 6
• Ideological Motives = 6
• What to Outsource = 6
• Core Competencies = 6
• Make It or Buy It = 7
• The Mechanics of Outsourcing = 8
• Advantages and Disadvantages = 8
• The Company Point of View = 8
• The Pros = 9
• The Cons = 9
• The Employee Point of View = 10
• Downsizing = 10
• Internal Communications = 11
• Outsourcing : A National Debate = 11
• Corporate Responsibility = 11
• Costs and Wages = 12
• Global Outsourcing = 12
• Conclusion = 13
• Notes = 13
• 2-Outsourcing and Academic Libraries = 17
• Brief History of Outsourcing = 18
• Outsourcing Today = 19
• Outsourcing in Academic Libraries = 19
• Outsourcing in Special Libraries = 21
• Outsourcing in Public Libraries = 21
• Outsourcing in Federal Libraries = 22
• What Are the Library's Core Services? = 22
• Outsourcing Core Competencies : A Contradiction in Terms? = 23
• Technical Services = 23
• Public Services = 24
• Why Do Libraries Outsource? = 24
• What Questions Should We Ask? = 25
• Advantages and Disadvantages = 25
• Advantages = 26
• Disadvantages = 28
• Outsourcing and Library Jobs = 30
• Whose Jobs Are Eliminated? = 30
• A Personal Perspective = 31
• The Administrator's Perspective = 32
• The Outsourcing Debate in the Library Community = 32
• Library World Versus Business World = 32
• Librarians Versus Management = 34
• Outsourcing Versus Cooperation = 34
• Outsourcing : A Tool for Addressing Personnel Problems = 34
• Outsourcing As a Catalyst for Change = 35
• Inconclusive Evidence = 35
• Conclusion = 36
• Notes = 36
• 3-The Three Phases of Outsourcing = 40
• Planning = 40
• Role of Library Management = 41
• Higher Initial Costs = 41
• Understanding Existing Processes = 42
• Measuring Costs = 42
• Broad Cost Studies = 43
• Time-Task Cost Studies = 43
• A Comparison of Methodologies = 45
• Overhead Costs = 45
• Measuring Quality = 46
• Informing the Staff = 47
• The Request for Proposal Process = 47
• Selecting a Vendor = 48
• Negotiating the Contract = 49
• Implementation = 50
• Managing = 51
• Conclusion = 51
• Notes = 52
• 4-Outsourcing Survey Results = 54
• Collection Development = 55
• Overall Findings = 55
• Comparison of ARL and Non-ARL Libraries = 55
• Acquisitions = 56
• Overall Findings = 56
• Comparison of ARL and Non-ARL Libraries = 56
• Preservation = 56
• Overall Findings = 57
• Comparison of ARL and Non-ARL Libraries = 57
• Reference = 57
• Interlibrary Loan = 58
• Document Delivery = 58
• Systems = 59
• Overall Findings = 59
• Comparison of ARL and Non-ARL Libraries = 59
• Cataloging = 60
• Overall Findings = 60
• Comparison of ARL and Non-ARL Libraries = 61
• Authority Control = 62
• Retrospective Conversion = 62
• Overall Findings = 62
• Comparison of ARL and Non-ARL Libraries = 62
• General Comments = 63
• Conclusion = 63
• Notes = 64
• 5-Collection Development = 65
• Historical Background = 65
• The Controversy = 67
• The Literature on Approval Plans = 68
• Basics of Approval Plans = 69
• Publisher Lists = 69
• Profiles = 69
• The Contract = 70
• Types of Approval Plans = 70
• Current Developments = 70
• Direct Access = 71
• Value-Added Services = 71
• Total Outsourcing = 71
• Advantages and Disadvantages = 72
• Discounts = 72
• Access = 72
• Reliability = 73
• Reports = 73
• Staff Savings = 73
• Control = 75
• Gaps in Coverage = 75
• Collection Development As a Model for Librarianship = 76
• Conclusion = 76
• Notes = 77
• 6-Acquisitions and Serials Management = 80
• The Evolution of Acquisitions = 81
• Acquisitions Librarians and Vendors : A Select Relationship = 81
• Benefits of Outsourcing = 82
• Vendor Services = 83
• Price and Availability Checking = 84
• Duplicate Checking and Cancellation = 84
• Rush Ordering = 84
• Vendor Reports = 85
• Claiming and Check-in of Serials = 85
• Outsourcing Other Areas : Implications for Acquisitions = 85
• Collection Development = 85
• Cataloging = 86
• Technology and Outsourcing = 87
• The Library's Online System = 87
• Electronic Communication with Book Vendors = 87
• Electronic Data Interchange (EDI) = 88
• Conclusion = 89
• Notes = 89
• 7-Cataloging = 91
• Historical Background = 92
• Catalog Card Services = 93
• Bibliographic Utilities = 93
• Selective Outsourcing = 94
• The Controversy = 94
• Is Cataloging a Core Function? = 95
• The Ivory Tower of Cataloging = 95
• The Inevitability of Outsourcing = 96
• The Cookie-Cutter Approach = 96
• Cataloging Expertise = 97
• Losing the Spirit of National Cooperation = 97
• Quality of Records = 98
• Fairness = 98
• Why Libraries Consider Outsourcing Cataloging = 98
• Greater Efficiency = 99
• Timely Cataloging = 99
• Increased Productivity = 100
• Lower Costs = 100
• Value-Added Services = 101
• Maximizing Staff Resource Use = 101
• Steps to Outsourcing Cataloging = 102
• Evaluating the Cataloging Department = 102
• Costs = 102
• Workflow = 103
• What Can Be Outsourced = 103
• Methods of Outsourcing = 104
• Means of Delivery = 104
• Choosing a Vendor = 104
• The Profile = 105
• Impact on Library Operations = 105
• Cataloging = 105
• Acquisitions = 106
• Collection Development = 106
• Systems = 107
• Interlibrary Loan = 107
• Reference = 107
• Source of Cataloging Record = 108
• Cataloging Vendors = 109
• Bibliographic Utilities As Vendors of Cataloging Records = 109
• 7-Catoging (continued)
• Catoging Vendors (continued)
• Bibliographic Utilities As Vendors of Cataloging Records (continued)
• The OCLC TECHPRO Service = 110
• The OCLC PromptCat Service = 111
• RLG's Marcadia Service = 111
• Materials Jobbers = 112
• Cataloging Companies = 113
• Conclusion = 114
• Notes = 115
• 8-Retrospective Conversion = 119
• Historical Background = 120
• In-House Versus Outsourced Retrospective Conversion = 121
• Retrospective Conversion Issues = 122
• Types of Records Converted = 122
• Checking Holdings Before a Conversion Project = 122
• Problem Records = 123
• Conversion Versus Recataloging = 123
• Standards = 123
• Maintaining Control = 124
• Staffing = 124
• Timeliness = 125
• Quality Control Issues = 125
• Incomplete Data = 126
• Editing = 126
• Authority Control = 127
• Postconvcrsion Cleanup = 127
• Managing Vendor Conversion = 127
• Proposal = 128
• Conversion Specifications = 128
• Cost = 129
• Choosing a Conversion Vendor = 130
• Conversion Vendors = 130
• Bibliographic Utilities and Network Vendors = 130
• OCLC = 131
• WLN = 133
• Commercial Vendors = 134
• Conclusion = 134
• Notes = 135
• 9-Authority Control = 139
• Historical Background = 140
• In-House Versus Outsourced Authority Control = 141
• In-House Authority Control = 141
• Vendor-Supplied Authority Control = 142
• General Considerations for Outsourcing = 143
• Cost = 143
• The RFP = 143
• Source of the Vendor's Authority Files = 144
• Input and Output = 144
• Batch Processing = 144
• Normalization = 144
• Corrections and Deduping = 145
• Manual Review = 145
• Reports = 145
• Conclusion = 146
• Notes = 146
• 10-Preservation = 148
• Binding = 148
• Brief History = 149
• Function of Binding = 149
• Outsourcing of Bindery Operations = 149
• Mending = 150
• Preservation Microfilming = 150
• Preservation Photocopying = 151
• Book Preservation Boxes = 152
• Deacidification = 152
• Digitization = 153
• Disaster Preparedness and Control = 155
• Outsourcing Considerations = 155
• Conclusion = 156
• Notes = 156
• 11-Public Services and Systems = 158
• Public Services = 158
• Reference = 159
• Instruction = 159
• Online Searching = 159
• Interlibrary Loan and Document Delivery = 160
• Reasons for Using a Vendor = 161
• Criteria for Evaluating a Vendor = 162
• Effects on Collections and Public Services = 162
• Systems = 163
• Historical Background = 163
• Outsourcing Systems = 163
• Conclusion = 164
• Notes = 165
• 12-Conclusion = 166
• Notes = 168
• Appendix : Survey CLuestions and Results = 169
• Suggested Readings = 175
• Index = 189