항공사 종사원의 심리적 임파워먼트가 직무만족, 조직몰입과 친사회적 행동에 미치는 영향 = he Effect of Airline Employees' Psychological Empowerment on Job Satisfaction, Organizational Commitment and Pro-social Behavior

다국어 초록 (Multilingual Abstract)

As the service business environment becomes more competitive, the psychological empowerment of service employees is critical issue in the context of service industry such as airline company. Thus, the purposes of this study was (1) to examine the effect of psychological empowerment on job satisfaction, organizational commitment and prosocial behavior; and (2) to identify the mediating roles of job satisfaction and organizational in the relationships between psychological empowerment and prosocial behavior. For these purposes the author developed a structural model which consists of several variables. The two hundred and twenty five employee responded to the questionnaire. The data were analyzed with LISREL 8.5W.
The results of these empirical analyses are summarized as follows. First, psychological empowerment had an effect on job satisfaction, organizational commitment and prosocial behavior. Second, job satisfaction had an effect on organizational commitment and prosocial behavior. Third, organizational commitment had an effect on prosocial behavior. Forth, psychological empowerment had an effect on prosocial behavior through mediating role of job satisfaction, organizational commitment.The implications and the further research directions are discussed.

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