ASP 서비스 성공요인에 관한 연구 = A Study on Success Factors of ASP Service

다국어 초록 (Multilingual Abstract)

Recently, the business environment is rapidly changing and requiring new ways of doing business. Especially Information Technology is rapidly changing and becoming to have high quality. To require competition advantage, many corporations have to do well in this environment.
ASP(Application Service Provider) service which is the developed type of outsourcing in the area of information technology, is business model for package application hosting service according to central management server, basically on contract and networking access fee. ASP service, which was introduced in the late 1990’s, has been equipped technological stability and service quality. However, empirical study related to ASP service is considered to be insufficient.
As such, the purpose of this study is to investigate the factors contributing to the success of ASP service by conducting an empirical research to enterprises using ASP service.
For this purpose, first conducted extensive literature reviews on ASP service, IT outsourcing and relational characteristics, and carried out questionnaire survey after developed a research model. Developed questionnaire paper to carry out empirical study and distributed the paper 450 copies in total. 79 copies among 450 copies were returned and 75 copies were used in analysis. The unit of analysis was relationship and respondents were person in charge of ASP service of each corporation.
Before testing hypothesis, collected samples were analyzed reliability and validity test. After normality test, correlation analysis and regression analysis were used to test hypothesis. As a result of analysis, under the significance level of 0.05, (1) vender performance quality, service customization, partnership, IS maturity and monitoring of the vendor had an positive influence upon non-economic benefits, (2) vendor performance quality, information sharing, IS maturity and monitoring of the vendor had an positive influence upon economic benefits, and (3) vendor performance quality, service customization, partnership and monitoring of the vendor had positive influence upon satisfaction about outcomes of relationships.
Finally, this paper conclude with the discussion of these results, the managerial implications for ASP service vendors, the evaluation standard of vendor’s service performance for enterprises using ASP service, and the directions of the further studies.

목차 (Table of Contents)

• 목차
• 제 1장 서론 = 1
• 제 1절 연구의 배경 및 목적 = 1
• 제 2절 연구방법 및 논문의 구성 = 4
• 1. 연구방법 = 4
• 2. 논문의 구성 = 5
• 제 2장 이론적 고찰 = 7
• 제 1절 ASP = 7
• 1. ASP의 개념 = 7
• 2. ASP의 등장배경 = 11
• 3. ASP의 장점 및 단점 = 14
• 4. ASP의 유형 = 19
• 5. 국내외 ASP 산업 현황 = 24
• 6. ASP 서비스와 IT 아웃소싱의 차이점 = 30
• 제 2절 정보시스템 아웃소싱 = 31
• 1. 개념 = 32
• 2. 유형 = 35
• 3. 정보시스템 아웃소싱에 관한 기존연구 = 40
• 제 3절 관계특성 = 47
• 1. 거래비용이론(Transaction Cost Theory) = 48
• 2. 자원의존이론(Resource Dependence Theory) = 49
• 3. 정치경제이론(Political Economy Theory) = 50
• 4. 관계교환이론(Relational Exchange Theory) = 51
• 제 3장 연구모형과 연구방법 = 54
• 제 1절 연구 모형 및 가설설정 = 54
• 1. 연구모형 = 54
• 2. 가설설정 = 56
• 제 2절 변수의 조작적 정의 = 67
• 1. 서비스 품질 = 67
• 2. 협력관계특성 = 68
• 3. IS 관리특성 = 70
• 4. ASP 성공 = 71
• 제 3절 설문지 구성 = 72
• 제 4장 실증분석 및 가설검증 = 74
• 제 1절 조사 대상 및 표본조사 방법 = 74
• 제 2절 기초자료의 분석 = 74
• 1. 기업일반현황 = 74
• 2. ASP 사용에 대한 응답 분석 = 76
• 제 3절 신뢰성 및 타당성 검증 = 80
• 1. 신뢰성 검증 = 80
• 2. 타당성 검증 = 81
• 3. 확인적 신뢰도 검증 = 86
• 제 4절 가설검증 = 86
• 1. 상관관계 분석 = 86
• 2. 표본의 정규성 검증 = 88
• 3. 회귀분석 = 88
• 4. 연구결과 논의 = 94
• 제 5장 결론 = 97
• 제 1절 연구결과 요약 및 의의 = 97
• 제 2절 연구의 한계점 및 향후 연구방향 = 99
• 참고문헌 = 101
• 1. 국내문헌 = 101
• 2. 해외문헌 = 103
• 3. 웹사이트 = 109
• Abstract = 110
• 부록 설문지 = 113