The e-business (r)evolution : living and working in an interconnected world

목차 (Table of Contents)

• CONTENTS
• FOREWORD BY PAOLO GLISENTI = xxix
• INTRODUCTION = xxxiii
• Ⅰ The Foundation = 1
• 1 INTRODUCTION TO INTERNET BUSINESS = 3
• 1.1 Being Online = 3
• 1.1.1 The Basics = 3
• 1.1.2 Distance Learning = 5
• 1.1.3 Space and Time on the Internet = 6
• 1.1.4 The Web Is Not the Internet = 7
• 1.2 Defining E-Business = 8
• 1.2.1 Overview = 8
• 1.2.2 Communication Gateways = 9
• 1.2.3 E-Business Statistics = 11
• 1.2.4 Internet Demographics = 12
• 1.2.5 Strategies for Digital Business = 14
• 1.2.6 Strengths and Advantages of E-Business = 16
• 1.3 Reasons for Going Online = 18
• 1.3.1 Expanding Market Reach = 18
• 1.3.2 Generating Visibility = 19
• 1.3.3 Strengthening Business Relationships = 20
• 1.3.4 Responsiveness = 21
• 1.3.5 Offering New Services = 22
• 1.3.6 Cost Reduction = 23
• 1.3.7 Just-in-Time Inventory = 24
• 1.3.8 Preventing Financial Loss = 25
• 1.3.9 Relevance to IT = 26
• 1.3.10 Concerns About Going Online = 26
• 1.4 Differentiating between E-business Categories = 27
• 1.4.1 Overview = 27
• 1.4.2 E-Auctioning = 29
• 1.4.3 E-Banking = 29
• 1.4.4 E-Commerce = 31
• 1.4.5 E-Directories = 32
• 1.4.6 E-Engineering = 32
• 1.4.7 E-Franchising = 33
• 1.4.8 E-Gambling = 33
• 1.4.9 E-Learning = 34
• 1.4.10 Emailing = 34
• 1.4.11 E-Marketing = 35
• 1.4.12 E-Operational Resources Management = 35
• 1.4.13 E-Research = 36
• 1.4.14 E-Supply = 37
• 1.4.15 E-Trading = 37
• 1.4.16 E-Travel = 37
• 1.5 Using the New Paradigm of E-Business = 38
• 1.5.1 The Interoperable Network = 38
• 1.5.2 The New Economy = 39
• 1.5.3 Delivery of Goods = 40
• 1.5.4 Multichannel E-Business = 42
• 2 PREPARING THE ONLINE BUSINESS = 45
• 2.1 Competitor Analysis on the Internet = 45
• 2.1.1 Locate your Competition = 45
• 2.1.2 Collecting Competitive Information = 46
• 2.2 The Fourth Channel = 47
• 2.2.1 Understanding the Fourth Channel = 47
• 2.2.2 Preventing Channel Conflicts = 48
• 2.2.3 High Emotions = 50
• 2.2.4 Reconstructing the Value Chain = 51
• 2.2.5 New Intermediaries = 53
• 2.3 Paradigms in the New Economy = 54
• 2.3.1 The One-to-One Enterprise = 54
• 2.3.2 Dynamic Trade = 56
• 2.4 Return on Investment = 57
• 2.4.1 Main Categories = 57
• 2.4.2 Methodologies = 58
• 2.4.3 Examples = 59
• 2.5 Driving Business Process Reengineering = 60
• 2.5.1 Changing Business Processes = 60
• 2.5.2 Introduction to Business Process Reengineering = 61
• 2.5.3 Methods of Reorganization = 63
• 2.5.4 Planning Systems = 63
• 2.5.5 Just-in-Time = 64
• 2.6 Designing, Developing, and Deploying the System = 65
• 2.6.1 Identifying the Online Business = 65
• 2.6.2 Developing a Business Plan = 67
• 2.6.3 Preparing for the Electronic Revolution = 70
• 2.6.4 Design and Development = 71
• 2.6.5 Building a Pilot = 73
• 2.6.6 Going into Production = 74
• 2.6.7 Connecting Your Intranet = 75
• 2.6.8 Verifying the Results = 76
• 3 SELECTING THE TECHNOLOGY = 79
• 3.1 Internet Networking = 79
• 3.1.1 The Internet Infrastructure = 79
• 3.1.2 The Internet Architecture = so
• 3.1.3 The Internet Protocol Suite = 82
• 3.1.4 The Domain Name System = 84
• 3.1.5 IPv6 = 86
• 3.1.6 ATM Networks = 88
• 3.2 Exploring the IT Infrastructure = 89
• 3.2.1 The Platform = 89
• 3.2.2 Basic Internet Software = 94
• 3.3 Deciding on the Enterprise Middleware = 95
• 3.3.1 Mail and Collaboration = 95
• 3.3.2 Network and Systems Management = 97
• 3.3.3 Security Software = 100
• 3.3.4 Payment Solutions = 103
• 3.3.5 Database Management Systems = 105
• 3.3.6 High Availability = 109
• 3.4 Choosing the Right Enterprise Applications = 111
• 3.4.1 Software Trends = 111
• 3.4.2 Imaging Technologies = 112
• 3.4.3 Content Preparation = 113
• 3.4.4 Data Warehousing = 119
• 3.4.5 Enterprise Resource Planning = 123
• 3.4.6 Call Center Solutions = 127
• 3.5 Building the E-Business Applications = 129
• 3.5.1 Putting the Building Blocks Together = 129
• 3.5.2 Integrating the Enterprise = 130
• 3.5.3 Enterprise Application Integration = 132
• 3.5.4 Solutions to Integration = 132
• 3.5.5 Selecting the Right EAI Technology = 136
• 3.6 Speeding up the Internet = 137
• 3.6.1 Introduction = 137
• 3.6.2 Content Delivery Management = 138
• 3.6.3 Bandwidth Conservation = 140
• 3.6.4 Quality of Service = 142
• 3.6.5 Caching = 144
• 4 AVOIDING LEGAL ISSUES = 147
• 4.1 Global Contracts = 147
• 4.1.1 Legal Preface = 147
• 4.1.2 Doing Business over the Internet = 147
• 4.1.3 Jurisdiction on the Internet = 150
• 4.2 The Web Site = 151
• 4.2.1 The Domain Name Battle = 151
• 4.2.2 Linking and Framing Issues = 153
• 4.2.3 Online Disclaimers = 155
• 4.2.4 Content Liability = 156
• 4.2.5 Intellectual Property on the Web = 156
• 4.2.6 Online Auctions = 158
• 4.3 Encryption Algorithms = 159
• 4.3.1 Key Escrow = 159
• 4.3.2 Legal Issues on Export = 161
• 4.3.3 National Encryption Laws = 163
• 4.3.4 Digital Signatures = 163
• 4.4 Developing a Dark Site = 165
• 4.4.1 Reasons for Crisis Management = 165
• 4.4.2 Disaster Recovery = 166
• 4.4.3 Negative Campaigning = 169
• 4.4.4 Online Experience = 170
• 4.4.5 Digital Complaint Services = 172
• 4.4.6 Strategic Planning = 173
• 5 MARKETING STRATEGIES ON THE WEB = 175
• 5.1 Internet Marketing Technologies = 175
• 5.2 Web Design = 178
• 5.2.1 The Power of the Internet = 178
• 5.2.2 Content Is King = 178
• 5.2.3 Feedback and Online Surveys = 180
• 5.2.4 Frequently Asked Questions = 181
• 5.2.5 Corporate Design Rules = 182
• 5.2.6 Navigational Aids = 182
• 5.2.7 File Size = 183
• 5.2.8 Delivering Content to Network Appliances = 184
• 5.3 Attracting Visitors to Your Site = 186
• 5.3.1 Gaining Market Share through Content = 186
• 5.3.2 Offering Free Information = 186
• 5.3.3 Personalization = 186
• 5.3.4 Support Online and Offline Reading = 187
• 5.3.5 Cross-Marketing and Cross-Selling = 187
• 5.3.6 Be Faster than Your Customers = 188
• 5.3.7 Event Marketing = 188
• 5.4 Virtual Societies = 189
• 5.4.1 Affiliate Networks = 189
• 5.4.2 Internet Communities = 190
• 5.4.3 Bootstrapping an Internet Community = 191
• 5.4.4 Interactive User Groups = 192
• 5.5 Localization = 193
• 5.5.1 Act Global, Think Local = 193
• 5.5.2 Local Adaptions of Websites = 195
• 5.5.3 Cultural Differences = 196
• 5.5.4 Translation Requirements = 198
• 5.5.5 National Boundaries = 200
• 5.6 Promoting Your E-Business = 201
• 5.6.1 Choosing the Right Domain Name = 201
• 5.6.2 Announcing the Web Site = 205
• 5.6.3 Managing Your Image = 206
• 5.7 Banner Ad Campaigning = 207
• 5.7.1 Basic Strategies = 207
• 5.7.2 Banner Management = 209
• 5.8 Online Measurement = 211
• 5.8.1 User Tracking = 211
• 5.8.2 Avoiding Problems = 211
• 5.8.3 Log File Analyzer = 212
• 5.8.4 Online Rating Agencies = 212
• 5.8.5 Third-Party Auditing = 214
• 5.9 One-to-One Marketing = 215
• 5.9.1 Information Technology = 215
• 5.9.2 Developing Customer Relationships = 216
• 5.9.3 Customer-Centric Marketing = 218
• 5.9.4 Advanced Personalization Technologies = 220
• 5.9.5 Beyond the Internet = 222
• 5.10 Direct Marketing = 223
• 5.10.1 Spam = 223
• 5.10.2 Mailing Lists and Newsletters = 227
• 5.10.3 The Power of Email = 228
• 5.10.4 Opt-in Mailing Lists = 230
• 5.10.5 Building an Email Address Database = 231
• 5.11 Choosing the Right ISP = 232
• 5.11.1 Direct Access to Your Company = 232
• 5.11.2 Dial-up Connections = 232
• 5.11.3 Leased Lines = 233
• 5.11.4 Performance Issues = 234
• 5.11.5 Keeping Internet Costs Low = 235
• Ⅱ E-Business Applications = 237
• 6 SEARCH ENGINES AND PORTALS = 239
• 6.1 Searching the Internet = 239
• 6.1.1 Finding Something on the Net = 239
• 6.1.2 Different Types of Search Engines = 241
• 6.1.3 Net Robots = 241
• 6.1.4 Using a Search Engine = 244
• 6.1.5 Adding Information to Search Engines = 245
• 6.1.6 Adding Value through Metadata = 245
• 6.1.7 Specialized Searches = 247
• 6.1.8 People Search Engines = 248
• 6.1.9 Tracking Search Result Positions = 249
• 6.2 The Future of Searching = 250
• 6.2.1 Issues with Search Engines = 250
• 6.2.2 EuroSearch = 252
• 6.2.3 Natural-Language Searches = 254
• 6.2.4 Image Search Engines = 255
• 6.3 Intelligent Network Agents = 257
• 6.3.1 Little Helpers on the Web = 257
• 6.3.2 Email Agents = 258
• 6.3.3 News Agents = 258
• 6.3.4 Personal Shopping Agents = 259
• 6.4 Portal Sites = 261
• 6.4.1 Growing Together = 261
• 6.4.2 Digital Neighborhoods = 264
• 6.4.3 Becoming a Portal Player = 265
• 6.4.4 Portal Owners and Service Providers = 266
• 6.4.5 Personalizing the Online Experience = 268
• 6.4.6 Must-Have Features for a Portal = 268
• 6.4.7 Overview on Portal Solutions = 269
• 6.4.8 Summary = 273
• 7 SHOPPING AND ORM SOLUTIONS = 275
• 7.1 Online Shopping = 275
• 7.1.1 Reasons for Online Shops = 275
• 7.1.2 Setting Up the Shop = 276
• 7.1.3 Processing the Order = 279
• 7.1.4 Administration of the Shop = 280
• 7.1.5 Quality of Service = 282
• 7.2 Shopping Solutions = 284
• 7.2.1 Business Requirements = 284
• 7.2.2 Technical Requirements = 284
• 7.2.3 Taxation of Internet Products = 286
• 7.2.4 Shopping Products = 287
• 7.2.5 Comparison of Online Shopping Solutions = 294
• 7.3 Implications of the New Economy = 295
• 7.3.1 Generating Revenues = 295
• 7.3.2 Pricing on the Internet = 296
• 7.3.3 Implications on Price = 299
• 7.3.4 Implications on Cost = 299
• 7.4 Electronic Software Distribution = 300
• 7.4.1 Benefits of ESD = 300
• 7.4.2 Problems with ESD = 301
• 7.4.3 Making ESD Profitable = 302
• 7.4.4 New Licensing Models = 303
• 7.4.5 ESD Products = 305
• 7.5 Configurator Tools = 306
• 7.5.1 Reasons for Configurators = 306
• 7.5.2 Configurator Products = 308
• 7.6 Auctioning on the Internet = 310
• 7.6.1 Reasons for Online Auctions = 310
• 7.6.2 Types of Auctions = 312
• 7.6.3 Auction Software = 315
• 7.7 Operational Resources Management = 317
• 7.7.1 Reasons for ORM = 317
• 7.7.2 Business Requirements = 319
• 7.7.3 Succeeding in the ORM Market = 321
• 7.7.4 ORM Solutions = 322
• 7.7.5 Comparison of the Procurement Solutions = 325
• 7.8 Joining the Shopping and ORM Solutions = 325
• 8 SUPPORTING E-BUSINESS COMPONENTS = 327
• 8.1 Content Management Systems = 327
• 8.1.1 Introduction = 327
• 8.1.2 Definition of Content = 328
• 8.1.3 Definition of CMS = 330
• 8.1.4 Selecting a CMS = 331
• 8.1.5 The Role of XML in CMS = 332
• 8.1.6 ICE = 333
• 8.1.7 Product Overview = 334
• 8.2 Customer Relationship Management = 344
• 8.2.1 Introduction = 344
• 8.2.2 Selecting a CRM = 346
• 8.2.3 Product Overview = 348
• 8.3 Knowledge Management Systems = 356
• 8.3.1 Introduction = 356
• 8.3.2 Difficulties with KMS = 360
• 8.3.3 Selecting a KMS = 361
• 8.3.4 Product Overview = 362
• 9 INTERACTIVE COMMUNICATION EXPERIENCES = 371
• 9.1 The Basics = 371
• 9.1.1 Communication Experience = 371
• 9.1.2 Talking to Your Customers = 372
• 9.1.3 Interacting with Partners = 372
• 9.2 Moderating Online Meetings = 373
• 9.2.1 Problems with Real-Time Applications = 374
• 9.2.2 Internet Telephony = 375
• 9.2.3 Internet Telephony Gateways = 379
• 9.2.4 Internet Fax Gateways = 381
• 9.2.5 Video Conferences = 382
• 9.3 Internet Chat Solutions = 383
• 9.3.1 Internet Relay Chat = 383
• 9.3.2 Java Chat Rooms = 386
• 9.3.3 Virtual Worlds = 388
• 9.3.4 Internet Newsgroups = 389
• 9.3.5 Digital Communities = 390
• 9.4 Peer-to-Peer Technologies = 391
• 9.4.1 Introduction = 391
• 9.4.2 Consumer-to-Consumer = 394
• 9.4.3 Business-to- Consumer = 395
• 9.4.4 Business-to-Business = 396
• 9.4.5 Distributed Computing = 399
• 9.5 Internet-Based Trainings = 400
• 9.5.1 Reasons for Internet-Based Trainings = 400
• 9.5.2 The New Paradigm = 402
• 9.5.3 Just-Enough Training = 402
• 9.5.4 Training Management Software = 404
• Ⅲ Internet Technologies = 407
• 10 COMPARING WEB TECHNOLOGIES = 409
• 10.1 Finding the Right Browser = 409
• 10.1.1 The Browser Market = 409
• 10.1.2 Sticking to the Web Standards = 411
• 10.1.3 Global Browser Player = 411
• 10.1.4 Comparing Browser Technologies = 420
• 10.1.5 Other Browsers = 421
• 10.1.6 Offline Browsers = 424
• 10.1.7 The Impact on Business = 425
• 10.1.8 Browsing into the Future = 426
• 10.2 The Hypertext Markup Language = 429
• 10.2.1 The Building Block = 429
• 10.2.2 Web Page Layout = 429
• 10.2.3 HTML 4.0 = 431
• 10.2.4 Relevance to Online Businesses = 434
• 10.3 The Dynamic Web = 434
• 10.3.1 Moving from Static to Dynamic Web Sites = 434
• 10.3.2 Cascading Style Sheets = 435
• 10.3.3 The Document Object Model = 436
• 10.3.4 Dynamic HTML = 437
• 10.4 Dynamic Server Concepts = 438
• 10.4.1 The Common Gateway Interface = 438
• 10.4.2 Server-Side Includes = 440
• 10.4.3 Net.Data = 442
• 10.4.4 JavaServer Pages = 442
• 10.5 Web Application Servers = 443
• 10.5.1 Reasons for Web Application Servers = 443
• 10.5.2 Web Application Products = 444
• 10.6 The Extensible Markup Language = 450
• 10.6.1 Common Problems of the Web = 450
• 10.6.2 Moving to XML = 452
• 10.6.3 Business Requirements = 454
• 10.6.4 Reformulating HTML in XML = 455
• 10.6.5 Location of XML Documents = 457
• 10.6.6 XML Applications = 458
• 10.6.7 Other Applications = 461
• 10.6.8 Business via XML = 462
• 10.6.9 Standard XML Schemas = 463
• 10.7 Plug-ins = 464
• 10.7.1 Advantages of Plug-ins = 464
• 10.7.2 Adobe Acrobat Reader = 465
• 10.7.3 Apple Quicktime = 465
• 10.7.4 Platinum Cosmoplayer = 466
• 10.7.5 Macromedia Shockwave = 467
• 10.8 JavaScript = 467
• 10.8.1 Introduction to JavaScript = 467
• 10.8.2 Understanding the Value of JavaScript = 468
• 10.8.3 VisualBasic Script = 469
• 10.8.4 JavaScript versus JScript = 470
• 10.8.5 JavaScript Problems in Browsers = 471
• 10.8.6 Introduction to ECMAScript = 471
• 10.8.7 The Future of JavaScript = 472
• 11 SECURITY ON THE INTERNET = 475
• 11.1 Creating a Security Strategy = 475
• 11.1.1 Information Security = 475
• 11.1.2 Information Policy = 476
• 11.1.3 Threats and Challenges on the Internet = 477
• 11.1.4 Social Engineering = 481
• 11.1.5 Security through Obscurity = 482
• 11.1.6 Resolving Security Issues = 483
• 11.1.7 Authorization = 484
• 11.2 Cryptographic Tools = 485
• 11.2.1 Defining Cryptography = 485
• 11.2.2 Reasons for Encryption = 486
• 11.2.3 Secret Key Cryptography = 487
• 11.2.4 Public Key Cryptography = 488
• 11.2.5 Comparison of Secret and Public Key Cryptography = 489
• 11.2.6 Steganography = 490
• 11.3 Applications of Cryptology = 491
• 11.3.1 Enforcing Privacy = 491
• 11.3.2 Encrypting Email = 491
• 11.3.3 Applying Encryption Technologies = 493
• 11.3.4 Digital Signatures = 495
• 11.4 Privacy on the Internet = 496
• 11.4.1 Footprints on the Net = 496
• 11.4.2 TRUSTe = 498
• 11.4.3 The Platform for Privacy Preferences = 499
• 11.4.4 Enforcing Anonymity on the Internet = 499
• 11.5 Fighting Virus and Hoax Virus Warnings = 501
• 11.5.1 The False Authority Syndrome = 501
• 11.5.2 Understanding Viruses = 502
• 11.5.3 Deploying Antivirus Solutions = 509
• 11.5.4 Required Software = 510
• 11.5.5 Ignoring Hoax Viruses and Chain Letters = 511
• 11.6 Conflicts in the Information Age = 513
• 11.6.1 Information Attack = 513
• 11.6.2 Information Warfare = 514
• 11.6.3 Cyber Terrorism = 516
• 11.6.4 Eternity Service = 519
• 11.6.5 FreeNet = 520
• 11.7 Client-based Security = 520
• 11.7.1 Digital Certificates = 520
• 11.7.2 Smart Cards = 522
• 11.7.3 Biometric Identification = 525
• 11.8 Server-based Security = 528
• 11.8.1 Introduction = 528
• 11.8.2 The Need for a Firewall = 528
• 11.8.3 Server Protection = 529
• 11.8.4 The Honey Pot = 531
• 11.8.5 Intrusion Detection Systems = 533
• 11.8.6 Attacks from the Inside = 534
• 11.8.7 Protecting Digital Businesses = 535
• 11.8.8 Trusted Operating Systems = 536
• 11.8.9 Trusted Solutions = 539
• 11.8.1O Certification Authority = 542
• 12 DEALING WITH JAVA = 545
• 12.1 Introducing Java = 545
• 12.1.1 Definition of Java = 545
• 12.1.2 Validating the Business Case = 546
• 12.1.3 Embedded Devices = 548
• 12.1.4 Java versus JavaScript = 549
• 12.1.5 Example Business Cases = 551
• 12.2 Java Foundation Classes = 552
• 12.2.1 Technical Overview = 552
• 12.2.2 Checking the Business Cases = 554
• 12.2.3 Online Experience = 555
• 12.2.4 Required Software = 555
• 12.3 Jini = 556
• 12.3.1 Technical Overview = 556
• 12.3.2 Checking the Business Cases = 557
• 12.3.3 Online Experience = 559
• 12.3.4 Required Software = 559
• 12.4 JavaBeans = 559
• 12.4.1 Technical Overview = 559
• 12.4.2 J2EE = 561
• 12.4.3 Checking the Business Cases = 563
• 12.4.4 Online Experience = 564
• 12.4.5 Required Software = 565
• 12.5 InfoBus = 566
• 12.5.1 Technical Overview = 566
• 12.5.2 Checking the Business Cases = 567
• 12.5.3 Online Experience = 568
• 12.5.4 Required Software = 568
• 12.6 Resolving Possible Java Issues = 569
• 12.6.1 Speeding up Java = 569
• 12.6.2 The 100 Percent Pure Java Initiative = 571
• 12.6.3 Java Applet Security = 572
• 12.6.4 Java versus Active X = 573
• 12.6.5 Moving from C++ to Java = 575
• 12.7 Avoiding the Java Wars = 576
• 12.7.1 Hewlett-Packard = 576
• 12.7.2 Microsoft = 579
• 12.8 The Future of Java Computing = 581
• 12.8.1 New Java Technologies = 581
• 12.8.2 Outlook into the Future = 582
• 13 IMAGING ON THE INTERNET = 585
• 13.1 Image Business = 585
• 13.1.1 Reasons for Better Quality Images = 585
• 13.1.2 Business Requirements = 586
• 13.1.3 Example Business Cases = 586
• 13.2 Image Concepts = 588
• 13.2.1 Static Image Formats = 588
• 13.2.2 Dynamic Image Formats = 591
• 13.2.3 Web-Safe Palette = 592
• 13.2.4 Color Scheme = 592
• 13.3 The FlashPix Format = 594
• 13.3.1 Technical Overview = 594
• 13.3.2 Checking the Business Cases = 595
• 13.3.3 Online Experience = 597
• 13.3.4 Required Software = 597
• 13.4 QuickTime VR = 599
• 13.4.1 Technical Overview = 599
• 13.4.2 Checking the Business Cases = 600
• 13.4.3 Online Experience = 601
• 13.4.4 Required Software = 603
• 13.5 VRML = 603
• 13.5.1 Technical Overview = 603
• 13.5.2 Checking the Business Cases = 605
• 13.5.3 Online Experience = 606
• 13.5.4 Required Software = 609
• 13.6 Comparing Imaging Technologies = 609
• 13.7 The Future of Imaging = 611
• 13.7.1 Fractal Compression = 611
• 13.7.2 DjVu = 611
• 13.7.3 JPEG 2000 = 612
• 13.7.4 Scalable Vector Graphics = 614
• 13.7.5 X3D = 616
• 14 PAYING VIA THE NET = 619
• 14.1 The Payment Business = 619
• 14.1.1 Business Requirements = 619
• 14.1.2 Psychology of Micropayments = 624
• 14.1.3 Minimizing the Risk = 624
• 14.1.4 Internet Payment Methods = 626
• 14.1.5 Political Impact of Digital Currencies = 626
• 14.2 Fraud on the Internet = 628
• 14.2.1 Introduction = 628
• 14.2.2 Fraud Detection = 628
• 14.3 Example Business Cases = 630
• 14.3.1 The Internet Bookshop = 630
• 14.3.2 The Translation Service = 630
• 14.3.3 The News Agency = 630
• 14.3.4 The Software Company = 631
• 14.4 Postpaid Payment Systems = 631
• 14.4.1 Credit Card Solutions = 631
• 14.4.2 Invoices = 635
• 14.4.3 Internet Checks = 637
• 14.4.4 Cash on Delivery = 639
• 14.4.5 Checking the Business Cases = 639
• 14.4.6 Online Experience = 640
• 14.4.7 Required Software = 643
• 14.5 Instant-paid Payment Systems = 644
• 14.5.1 Debit Cards = 644
• 14.5.2 Direct Debit = 644
• 14.5.3 Mobile Payments = 645
• 14.5.4 Checking the Business Cases = 647
• 14.5.5 Online Experience = 648
• 14.5.6 Required Software = 648
• 14.6 Prepaid Payment Systems = 648
• 14.6.1 Electronic Cash = 648
• 14.6.2 Smart Cards = 652
• 14.6.3 Checking the Business Cases = 655
• 14.6.4 Online Experience = 655
• 14.6.5 Required Software = 656
• 14.7 Comparing Payment Technologies = 656
• 14.7.1 Overview = 656
• 14.7.2 Problems in the B2B Environment = 657
• 14.8 The Future of Payment = 658
• 14.8.1 SEMPER = 658
• 14.8.2 The Open Trading Protocol = 659
• 14.8.3 Open Buying on the Internet = 660
• 14.8.4 Global Trust Enterprise = 661
• Ⅳ The Present Future = 665
• 15 THE OPEN SOURCE COMMUNITY = 667
• 15.1 Information Wants to Be Free = 667
• 15.1.1 Free Software = 667
• 15.1.2 The Impact of the Internet = 669
• 15.1.3 The Cathedral and the Bazaar = 670
• 15.1.4 Microsoft's Shared Source = 670
• 15.1.5 Building a Successful Open Source Project = 671
• 15.1.6 Open Source Definition = 672
• 15.1.7 Free Games = 672
• 15.2 Free Software Projects = 674
• 15.2.1 The Gutenberg Online Library = 674
• 15.2.2 The Linux Operating System = 675
• 15.2.3 The Open Directory = 676
• 15.2.4 The TEX Typesetting System = 677
• 15.3 Open Source Projects = 678
• 15.3.1 The Jabber Instant Messaging System = 678
• 15.3.2 The Jikes Compiler = 679
• 15.3.3 The KDE Graphical Desktop Environment = 680
• 15.3.4 The Mozilla Browser = 681
• 15.3.5 The Ohaha System = 683
• 15.3.6 The Open Firmware ROM Code = 684
• 15.3.7 The OpenPGP Cryptography Framework = 684
• 15.3.8 The OpenSSL Toolkit = 685
• 15.3.9 The Zope Web Application Platform = 685
• 15.4 Moving Your Company from Products to Services = 687
• 15.4.1 Supporting the Software = 687
• 15.4.2 Improving the Software = 687
• 15.4.3 Integrating the Software = 688
• 15.4.4 Problems with Open Source = 689
• 15.4.5 Releasing New Open Source = 689
• 15.5 Introduction to Open Hardware = 690
• 15.5.1 Differences between Open Hardware and Open Software = 690
• 15.5.2 Open Hardware Projects = 691
• 15.5.3 The Open Hardware Certification Program = 694
• 15.5.4 The Open Hardware Specification Project = 695
• 15.6 Outlook into the Future = 696
• 16 PERVASIVE COMPUTING = 697
• 16.1 Internet Services = 697
• 16.1.1 Enabling Technologies = 697
• 16.1.2 Business Opportunities = 700
• 16.1.3 Internet Services Standards = 701
• 16.1.4 Moving Applications to the Web = 702
• 16.1.5 Open Internet Services = 703
• 16.2 Programming Models = 703
• 16.2.1 Introduction = 703
• 16.2.2 Manufactured component objects = 705
• 16.2.3 Design Guidelines = 706
• 16.2.4 Basic Building Blocks = 707
• 16.2.5 The Future = 709
• 16.3 Device-to-device Communication = 710
• 16.3.1 Introduction = 710
• 16.3.2 ChaiServer = 710
• 16.3.3 Inferno = 712
• 16.3.4 Universal Plug and Play = 713
• 16.3.5 Jini = 714
• 16.3.6 Bluetooth = 717
• 16.4 Information Exchange = 719
• 16.4.1 Introduction = 719
• 16.4.2 JetSend = 719
• 16.4.3 T Spaces = 720
• 16.4.4 InfernoSpaces = 721
• 16.4.5 Millennium = 722
• 16.4.6 InfoBus = 723
• 16.5 Service Broadcasting = 723
• 16.5.1 Introduction = 723
• 16.5.2 E-Speak = 724
• 16.5.3 Salutation = 727
• 16.5.4 SOAP(Simple Object Access Protocol) = 728
• 16.5.5 UDDI(Universal Description, Discovery, and Integration) = 730
• 16.5.6 WSDL = 731
• 16.6 The Vision = 732
• 16.6.1 Introduction = 732
• 16.6.2 Brazil = 733
• 16.6.3 E-Services = 734
• 16.6.4 Microsoft.NET = 737
• 16.6.5 IBM Web Services = 741
• 16.7 Comparison of Pervasive Computing Technologies = 743
• 16.8 The Future of Pervasive Computing = 746
• 17 BEYOND PERVASIVE COMPUTING = 749
• 17.1 Technical Outlook on the Future = 749
• 17.1.1 Opening Internet Access = 749
• 17.1.2 Consumer Device Integration = 750
• 17.1.3 Privacy and Security in the Future = 753
• 17.1.4 Next Generation Internet = 754
• 17.2 Looking into the Future of Business = 755
• 17.2.1 Content Brokers = 755
• 17.2.2 Product Brokers = 756
• 17.2.3 Service Brokers = 757
• 17.2.4 Broker Software = 759
• 17.2.5 Total Automation of Business = 760
• 17.3 The Societal Impact = 761
• 17.3.1 The Transition Phase = 761
• 17.3.2 Responsibility for the Society = 762
• 17.3.3 Next Generation Work Life = 762
• 17.3.4 Politics in the 21st Century = 763
• A GLOSSARY OF E-BUSINESS TERMS = 765
• B EXAMPLE INTERNET BUSINESS ARCHITECTURE = 819
• B.1 The Business Idea = 819
• B.2 Marketing on the Web = 821
• B.3 Implementation of the Service = 823
• B.4 Outlook into the Future = 826
• C USEFUL WEB ADDRESSES = 829
• C.1 Business = 829
• C.2 Comics = 830
• C.3 Computers = 830
• C.4 Fun = 831
• C.5 Hacking-Related Sites = 831
• C.6 Internet Organizations = 831
• C.7 Mailing Lists = 832
• C.8 News = 832
• C.9 Search Engines = 833
• C.10 Software Development = 833
• D INTERNATIONALIZATION OF WEB SITES = 835
• D.1 Introduction = 835
• D.2 Bad Habits = 837
• D.3 ISO 8859 and Unicode = 838
• D.4 ISO 639 Language Codes = 840
• D.5 International URLs = 841
• E DOT.COM DEATH ANALYSIS = 843
• E.1 Introduction = 843
• E.2 Dot.com Failures = 845
• E.3 Successful Examples = 846
• E.4 The Future = 846
• SUBJECT INDEX = 849