사회복지시설 종사자의 직무환경과 직무만족도에 관한 연구 : - 경남진해지역 사회복지시설 중심으로 = A Research on the Job Environment and Job Satisfactions Degree of Social worker in Social welfare Facilities -To the Kyongsang-namdo Jinhae City social welfare facilities center

국문 초록 (Abstract)

사회복지종사자의 직무만족은 이용자에게 제공되는 서비스 질에 영향을 미치게 된다. 따라서, 본 연구는 경남진해지역 사회복지종사자들의 직무환경과 직무만족도를 알아보고, 개선방안을 제안하고자 하였다. 본 연구를 통해 얻어진 결과는 다음과 같다.
첫째, 일반적 ？疽쩝떻？ 결과는 여자․미혼자가 많고 사회복지 관련 대학 졸업자가 대부분 이였다.
둘째, 기관 실태조사 결과는 사회복지관의 유형이 가장 많고, 직원 수는 11-20명 정도 근무하고 있다.
셋째, 만족도 검증결과는 전반적으로는 대부분 만족하지만 7영역 중 급여에 대해서는 대부분 불만족하고 있다는 사실을 알 수 있다.
연구 결과를 통해 제언을 하면 설문 응답자 대분이 4년제 이상의 높은 학력 수준임에도 불구하고 이에 상응하는 임금 수준이 낮다는 것을 알 수 있다. 낮은 임금은 직무불만족의 결정적 요인이자 이직의 원인이 될 수 있음으로 정부의 제도적 마련과 법인의 인건비에 대한 지원이 필요하다. 또한 사회복지 종사자의 직무만족에 대한 다각적이고 심층적인 후속 연구가 필요할 것이다.

다국어 초록 (Multilingual Abstract)

This study searches social worker of Kyongsang-namdo Jinhae City social welfare facilities job environment and job satisfaction of social worker wished to look for plan for elevation by job satisfaction degree searches whether there is some difference according to the job environment.
This method of study executes correspondence examination and visit investigation and reclaimed 119 questionnaires to social worker of Kyongsang-namdo Jinhae City social welfare facilities 146 people. Among collected questionnaire, exempt faulty questionnaire 15 and 104 questionnaires did statistical analysis.
Is as following if summarize dividing this study finding into fact-finding mission part and satisfaction verification part by actual conditions.
First, woman worked by ratio that is high more than 2 times than man with general fact-finding mission wave, and young people of 26-30 work mainly age, and unmarried person was working much than married person, and lasts attainments in scholarship is consisted of social worker which social worker which graduate of university singularity has high attainments in scholarship by 73.1% degree, and 71.2% majored social welfare in last school major field of study, and ratio that major social welfare connection dominated whole 84.6%.
Second, facilities that fact-finding mission result for institution was the highest type ratio of society welfare facilities, and foundation operates 60.6%, employee is doing work about 11-20 person, and personnel change achieved almost most in facilities.
Third, work by fact-finding mission wave for part connected with work environment and almost most full-time job, and 57.7%, public loan entering a company ratio 72.1%, 45.2% begins first beginning of practical experience in string facilities, and 96.2% works overtime because string facilities are stable. And 60.6% is no greeting experience, and 76.0% my four, 14.4% responded that my aptitude is important and 9.6% responded that engine special quality should be considered first at personnel change, it was response of social worker which have duties of head of a department (executive secretary, chief of a section etc..) mainly. Wave and 58.7% that make up a question change of post existence and nonexistence by personnel change in department or job which social worker with engine's special quality does not want than my intention do not consider change of post and said that 41.3% considers change of post.
Fourth, with satisfaction verification wave 86.3% of whole respondent generally or that social worker which work to the present facilities because is construed that is well-content is doing being satisfied about own job know can. Among social worker satisfaction, duty 81.7%, firm's supervisor a 61.1%, an elevation 59.0%, comradeship satisfies 68.2%, and engine 72.9%, and remuneration 18.8%, and 82.1% was expose transfer has no entirly or does not exist about change of post, and that only 17.9% is infected to other place if income of present level is guaranteed that there are ideas respond.
Social worker of Kyongsang-namdo Jinhae City social welfare facilities Job satisfaction wishes to premise about subsequent item for elevation and operation activation with study finding.
First, education opportunity for business ability elevation is required. Result that job satisfaction degree by last attainments in scholarship is high job satisfaction degree of social worker as attainments in scholarship is high in this study appeared. It is important for social worker to try oneself attainments in scholarship at the flipper position sun high, but can keep sense of mission and sense of responsibility of my social worker, and opportunity extension of education training for professionalism strengthening should be achieved.
Second, done incentive differentiation for long-service man offer must. Was construed that job satisfaction degree is high as term that work to the present facilities in job satisfaction degree by work career of the present facilities is old. Long-service man says that job satisfaction degree of social worker in many and transfer of social worker is less facilities is very great in virtue study. So that the present social worker or future social worker elevates job satisfaction degree differentiation done incentive (study tour etc. since overseas training, being advanced) offer must.
Third, remuneration should be actualized. Answered that only 18.8% is satisfied some in question about remuneration and among 7 low rank area (duty, supervisor, remuneration, elevation, companion, engine, transfer), repair that analyze job satisfaction degree of social worker by job satisfaction measure in this study. Was expose that 82.1% is no entirely transfer or does not exist about question about transfer, and that only 17.9% is infected to other place if income of present level is guaranteed that there are ideas respond.
Despite most of social worker which respond to question are high attainments in scholarship level of university, is being expose that wage level that correspond hereupon is fairly low level. Low wage level should do to expand support for social worker personnel expense in the artificial person who must ready usable drawing because expands fixed ratio into personnel expense in business profit either assistance or support gold in local government to elevate job satisfaction degree of social welfare four because can be responsible for directest factor of job dissatisfaction and transfer, and operates to social welfare facilities.
Have examined about job satisfaction social worker of Kyongsang-namdo Jinhae City social welfare facilities. When social welfare accomplishes creations of various kinds physical, psychological environment and not business that is consisted of social worker one persons, consummativeness high service is achieved more. Hereupon, more systematic study is continued than relation with social worker job form and job satisfaction degree and an wise alternative plan to elevate job satisfaction degree will have to be presented. Want to go social worker everybody settling to facilities that is specific character of Kyongsang-namdo area thereby, and must become place that help a lot of so that can run happy life to local community client through longevity if is avenue.

목차 (Table of Contents)

• Ⅰ. 서 론
• Ⅱ. 연구분석 및 결과
• Ⅲ. 결과 및 제언