저비용항공사 객실승무원의 직무만족이 이직의도에 미치는 영향 = 외부취업기회의 조절효과를 중심으로

다국어 초록 (Multilingual Abstract)

The purpose of this study is to identify the effects of flight attendants’ job satisfaction on turnover intention, focusing on the moderating effects of external job opportunity. In order to achieve that purpose, empirical research was executed using questionnaires given to 289 flight attendants working for a low-cost carrier. The data collected were analyzed with the SPSS 21.0 statistics package, and the results are as follows. Firstly, intrinsic satisfaction and extrinsic satisfaction of the flight attendants had an effect on turnover intention. Secondly, the effect of job satisfaction on turnover intention was significantly influenced by the moderating effect of external job opportunity. Low-cost carrier flight attendants think that intrinsic satisfaction such as growth opportunities within the organization, promotion system, social recognition, and motivation are important. Therefore, these results suggest to human resources managers of low-cost carriers that it is important to improve job satisfaction to prevent turnover intention by flight attendants in advance. Also, it is suggested that institutional support like fair compensation and promotion systems are essential. The significance of this research is the introduction of new external job opportunities to the variables that can affect turnover intention in the aviation industry.