리조트 종사자의 역량이 직무만족과 고객지향에 미치는 영향 연구 = A study on the effects of a Resort employee competence on the employee job satisfaction and customer orientation

다국어 초록 (Multilingual Abstract)

This study, the ultimate purpose of the workers competence is that improve the job satisfaction and also the customer`s orientation, so these competencies of workers have a positive impact on the job satisfaction and the customer`s orientation. as the outcome variable, the job satisfaction and the customer`s orientation are selected and investigated the relationship between two factors . The results in subjects studied through in the resort area, showed the difference in the workers competence were worker capabilities, sex, age, rank, tenure on the general characteristics of worker. In the case of sex was men employee than women employee was meaningful, and the case of age showed the difference in both ability and desire to work in, 36-45 year old age group was highest in both business skills and motivation and also the case of rank was meaningful. The section chiefs was higher on the ability to work, and as the motivation to work the conductors was higher. Tenure also showed statistically significant differences both in two factors, a longtime employee group 15-20 years both in the business skills and motivation were the highest. However, the department, the education, and the form of employment were not showed significant difference statistically. Staff competence in job satisfaction showed a significant impact, especially the motivation of staff competency significant influence on job satisfaction shows that. In addition to the job satisfaction had a significant influence on customer-oriented.